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May 2023 by Narges Rahimi
The most unfriendly staff I have ever met.They never smile and always looking upset. Never going to the sand creek branch in Brentwood.
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April 2023 by Cheri W.
Excellent ongoing customer service, with multiple mortgage options at no bank charged cost. Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service.
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April 2023 by randi A.
I was with Fremont bank for eight years nothing but trouble I took a check in for $27,000 from State Farm insurance. They wanted to put a seven day hold on it. I took the check back and they called security Jim Gilmore had a security and closed my account. He told me I had 10 days. It's froze my account and left me with no money. I went into the bank to get my money after it was transferred into my account. Had words with Debra, the bank manager. She came from behind the counter, gave me a blackeye and broke my finger. I called the police. I had a Fremont credit card in the past two days. I've had nothing but problems. I have paid it on time every single month with no problems with no warning they closed it as of March 31 and when we opened it again on April 6, I called Fremont bank to find out what happened I received a call from Jim Gilmore again today from his car, yelling and screaming at me and being totally disrespectful he said he called the Brentwood Police Department, which he did not but I called the Oakley PD, and I wrote a letter to the chairman of the board and canceled my card They're great as long as you don't cause them any problems or complain. If you do, they will make your life a living hell.
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December 2022 by Benjamin Morales
Drove 1 hour to cash my vacation check too have them tell me I need 2 forms of ID showed my medical insurance card from the union and my ID and still didn't work. The girls inside were rude and had no care for there customers.
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September 2021 by eliseo becerra
Horrible. Worked with Christopher and wanted to recharge a 500 app fee on a refi. Sorry but no fees is a lie here. Check out other competitors. My parents had over 750 and everything needed. Pathetic.
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September 2021 by Todd.01 Betts
This bank treats you like a person and not a number. They always go over and above to meet my needs.
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September 2021 by Alin Box
Extremely friendly and professional
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May 2021 by Philip Wiegman
Poor customer service
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May 2021 by Roger Wilson
Unbelievable these jokers wanted to put a 9 day hold on A cashiers check issued by their own bank.. irrational !!!
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May 2021 by Carmela Anne C.
Working with Cathlene, I keep bugging her for 6 weeks about our loan application. She was rude when I ask her how much we can approve and she said not even 200k.
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July 2020 by Matt Nelson
I Have an account there,so I took my buddy down to cash a check of his..I went in the bank and had the bank teller help me.The teller there helped me and I was on my way...Now I go back to help another freind out ,and I used the atm deposit this time.And come the next few days the bank kicked it back.Then they send the check back to my old address,a photo copy of the check .I called them and let them know,and they told my "well the teller that cashed the check last week got in trouble "and they wont cash this check...it cost me dearly due to there ways as bankers...
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July 2020 by David Ramirez
Workers are nice but slow AF
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June 2020 by Sarah K.
Had this bank to use as a joint rent payment account and they charge for everything. There's like an $18 service fee monthly if you don't have direct deposit, a fee to transfer funds to an external institution, a $30 just to cancel a check.. I've primarily banked with NFCU for 11 years and have never been charged for any of these things. Additionally, toward the end of our lease, our landlords mailbox was full and he didn't get our check in time so we wrote him a new one to avoid any issues, as he's always been difficult in the past. I didn't want to pay $30 to cancel the check so my husband moved all of our money out of this acct in the meantime and Fremont bank closed our acct... someone from Fremont Bank left me a few voicemails afterwards but according to my app, my acct was closed and I didn't want to re-open so I never called back. Do not recommend even just based on all the random fees.
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June 2020 by Rha'mel McQueen
By far the branch manager and staff are super excellent ?
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May 2020 by Sarah Kendl
$18 service fee every month for a regular checking, $30 check cancelling fee.. there’s even a fee just to transfer money externally to my one of my own bank accounts.. app is minimal, can barely do anything on there either. My other accounts are through Navy Fed and I don’t have to pay for ANY of these things. Once I’m able, my fiancé and I are going to rid of this bank. The only convenient thing about them, for me, is that they’re 2 miles away... literally can’t think of another pro.
