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February 2024 by L DS
This is the most inept pharmacy I’ve ever used. They are slow, inefficient and unapologetic. Medication is important but they do not seem to value that truth. Do not waste your time here and choose a different CVS. Three vehicles were in the drive through tonight & eventually we all starting backing our cars out since we were getting ignored AND they were open. Really? Do your JOB pharmacy. This has continually occurred for the past 18+ months. Epic fail! I have been giving them grace & I have had it. I highly recommend Walgreens in Brentwood.
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November 2023 by Kathleen Lynch
Left out one of my meds and did not inform me. I drove back and they explained it is on back order IT WOULD HAVE BEEN PROFFESIONAL TO LET ME KNOW WHEN I WAS THERE!!! I tried calling and was taken on a ride by their phone system and unable to get through.Counter clerks are half asleep and are either trained poorly or they just do not care.Pharmacist mumbles and is very hard to hear and understand.I will not return to this pharmacy!!!
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October 2023 by De Rice
I would advise (if you have the option) to get your medication filled at another pharmacy completely or even another CVS pharmacy altogether…!The wait times are ridiculously long when trying to get in contact with someone via phone. I had been on hold one time for 45 minutes trying to get information on getting my prescription filled and then again 30 minutes and then again 20 minutes or so. I ended up just giving up …so I might have to inconveniently go into the store to get in contact with someone so I can get my medication filled.Also, the drive-through lines at this Balfour CVS location are always also ridiculously long too and take forever to pick up your meds.—it just seems like they are always under staffed and never have enough employees working at one time hence the long wait times etc! Just terrible all around!Also, the staff and pharmacist are not the nicest at this location either. They always seem to make up their own ‘rules’ and it always changes depending on which pharmacist you’re speaking with regarding filling your medication, etc.
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October 2023 by Dan C.
Avoid the CVS pharmacy at all costs! The waits are always verryyyyyy verryyyyy LONG, whether you are in line in the store or in the drive thru or/and on the phone! They need more employees for sure! (Corporate CVS needs to be made aware of this craziness and hire more people for sure!)
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October 2023 by Nikki Bell
It takes forever all the time for them to answer the phone its ridiculous because it's not just one time to get help
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July 2023 by Mark Terkelsen
I had a 7:00pm appointment to get a vaccine for my son. We checked in 15 minutes early, and almost a half hour later I'm still here waiting for them to give him his shot. It's 7:21!!!!!
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January 2023 by Caryn Gribbon
The worst CVS! save some time and headache...go-to another location. 30 min waiting for checkoit cuz the girl doesn't call for more checkout help. 3rd time this has happened.
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January 2023 by C Gribbon
The worst CVS! save some time and headache...go-to another location. 30 min waiting for checkoit cuz the girl doesn't call for more checkout help. 3rd time this has happened.
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October 2022 by Carol Jackson
This store is one of the nicest stores CVS has operating. I say that because it is my store. The personnel is really nice and helpful. They always acknowledge you even in you are the next in line by saying we will be with you in one moment. There is always a sale going on in my store for something I need. I give this store a 10 for it's service and being very clean.
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September 2022 by cynthia page
The employees at this CVS have excellent customer service and go above and beyond to help and be friendly.
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July 2022 by Ashley Joseph
Staff had no sympathy for the inconvenience they created. Drop off Rx to refill on Thursday. They needed to order it and it would be there Monday. So I had to pay the Dr office an arm and a leg for a few pills to get me through the weekend. They called the next day saying the Rx was missing info. I called the Dr office to inform them. Dr office called the pharmacy and was told only the date was missing. So I drove from Oakley back to Brentwood picked it up, brought it back to the Dr office had them put the date. Drive back to Brentwood and now they won’t accept it because there is a pen mark on the Rx ( that was there the whole time) so more gas and time to go back to the Dr office again. And to top it off they actually did have it in stock and I paid for a few from the Dr for no reason. Waste of time, money, and gas. And when I spoke to the pharmacists about what happened she showed no sympathy and blamed the Dr office. Yes they forgot the date but you could have told me and the Dr office that the date wasn’t the only issue and they would have gave me a new Rx and saved me a trip. Poor customer service this interaction.
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April 2022 by Mia A.
This is a review of the pharmacy. The pharmacists here are so smug and arrogant. Okay, we get it, you're smart, educated, and have money. Totally fine to think you're god's gift to the universe, but please treat your clients with some dignity and respect. Some of the pharmacy staff members are fine. Others are not. It takes forever to get through the line queue in the car or in person because of one particular staff member. Anyone that reads this probably knows who I am talking about. Overall, my best advice is to stay healthy so you don't have to be on medications that require a trip here.
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January 2022 by Earnest Thompson
They offer a variety of medicine and vitamins to choose from that meets your needs! I am so happy I discover this drug store!
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January 2022 by Bj S.
FYI- I been running around trying to look for Covid self tests. This was my 3rd store. They have signs all over saying they are currently out of stock HOWEVER, I saw a lady with her kid just walk out with tests in her hand so I decided to ask at the register. Low and behold, they have them! Cashier said, yes we have them but are low in stock..I don't understand why they have signs up saying they are out of stock? This makes me wonder if all the other stores with these signs are lying. If you're out, you're out. But if not, take those signs down. Don't lie!
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December 2021 by Jane T.
5 stars today, Ms. Jamila who helped me in big time, she's not only super super professional, friendly, she also took extra extra steps helped me in every ways, i appreciated her very much. at the front cashier-Teresa was nice & very helpful too. as always recommended this CVS.