This CVS location offers a mix of positive customer experiences and some notable drawbacks. The pharmacy staff receives consistent praise for being friendly, kind, helpful, and providing great, exemplary service. Customers find the store well-stocked with items like vitamins, personal care products, supplements, and electrolytes, and appreciate the clean environment with plenty of parking. Many highlight excellent deals and rewards that make shopping worthwhile. However, significant issues are reported with the general store staff. Multiple reviews describe staff members as rude and inappropriate, with one recounting a loud yelling match and name-calling between employees in front of customers. A particular senior staff member is noted for being confrontational with both employees and customers, refusing helpful service and yelling. Furthermore, the store's phone system is a source of frustration, as callers cannot reach a living person for simple questions, only reaching a recording. While the pharmacy is highly recommended, these factors can make the overall shopping experience unpleasant and uneasy.
I came to the CVS in Brentwood California to create a custom birthday card for my wife. Mary went above and beyond to make me feel welcome and assisted me with every step of the process. I'll definitely visit again. Mary is excellent!
February 2022
Hardly any Shoppers. Quick service. Problem that they do not provide ride on carts for the handicapped and sometimes I have to leave without my purchase because I cannot get to what I need and make it back to my car.
March 2021
Great customers, been going to CVS for years. Pharmacy, all are great and helpful. Staff in the store are always willing to help me with a smile.
