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October 2023 by De Rice
I would advise if you have the option to get your medication filled at another pharmacy completely or even another CVS pharmacy altogether…!The wait times are ridiculously long when trying to get in contact with someone via phone. I had been on hold one time for 45 minutes trying to get information on getting my prescription filled and then again 30 minutes and then again 20 minutes or so. I ended up just giving up …so I might have to inconveniently go into the store to get in contact with someone so I can get my medication filled.Also, the drive-through lines at this Balfour CVS location are always also ridiculously long too and take forever to pick up your meds.—it just seems like they are always under staffed and never have enough employees working at one time hence the long wait times etcAlso, the staff and pharmacist are not the nicest at this location either. They always seem to make up their own ‘rules’ and it always changes depending on which pharmacist you’re speaking with regarding filling your medication, etc.
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October 2023 by De R.
I would advise if you have the option to get your medication filled at another pharmacy completely or even another CVS pharmacy altogether...! Avoid the CVS pharmacy...!The wait times are ridiculously long when trying to get in contact with someone via phone. I had been on hold one time for 45 minutes trying to get information on getting my prescription filled and then again 30 minutes and then again 20 minutes or so. I ended up just giving up ...so I might have to inconveniently go into the store to get in contact with someone so I can get my medication filled.Also, the drive-through lines at this Balfour CVS location are always also ridiculously long too and take forever to pick up your meds.--it just seems like they are always under staffed and never have enough employees working at one time hence the long wait times etcAlso, the staff and pharmacist are not the nicest at this location either. They always seem to make up their own 'rules' and it always changes depending on which pharmacist you're speaking with regarding filling your medication, etc.
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September 2023 by kathryn carrow
They are faster than most drive thru pharmacies! I go to this one even though there is a closer one to my home.
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August 2023 by Rick B.
If only there were a negative stars option, I would give them -5.Idiot that I am, I attempted to get a flu shot at this location. I should know better given the 100% negative experience I have had with this place over the past 8 years. A flu shot would probably be WAY beyond their capabilities on their best day. Expecting them to get that accomplished from an appt scheduled on the CVS web site was foolish of me.I got there. Checked in as per the text I was sent. Received confirmation and told on app to go to vacc waiting area in store and they would be "right with me." Not so much. After 5-10 minutes I went to counter. Young lady looked like deer in headlights, but told be they would be right with me. After another 5-10 minutes I went back to counter. At this point same young lady said she had no idea I was there - because the online reservation system does not work seemlessly with store - but she would let someone know. After another 5 minutes went back to counter and was told by snotty pharmacist that I didn't check in at right place. She told me to move 5 feet to my right to check in. I moved 5 feet. She told me I was checked in now and to go sit in vacc waiting area. After 5-10 more minutes I left with no shot.Worst of all I receive an email that says I got the shot in my left deltoid and this info is also conveyed to my insurance company and the CA vacc registry. Not only is that falsifying my medical record, it will make it difficult to actually get my flku shot this year (because it looks like I already had it).
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July 2023 by Matt C.
The pharmacy is extremely slow, I dread it every-time. They take a very long time with each car. It's a 20 min wait atleast every time.
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July 2023 by Mark B.
Horrible customer service. Never notifies me when prescriptions are ready except when they decide to inappropriately autorefill. They have not answered their phone even once in 2 years. I've probably tried 40 times over those 2 years. They never contact my doctor to resolve issues even though they say they do. Not do they let me know there is an issue. I'll be finding another pharmacy. The last issue is just a minor issue, but their front staff can't speak English, are very slow, and get a lot wrong.
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June 2023 by Igor Berenboim
This CVS Pharmacy on the Balfour Rd., Brentwood, is amazing. The Staff is so warm hearted and assisting,. The lady pharmacist always trying to help and accommodate costumer in any professional and customary way she could, The stuff treats costumer like as a family member. I highly recommend anyone needed pharmaceuticals to visit that place.
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January 2023 by Dave ..
For some reason they have to close the pharmacy for lunch. The pharmacy has multiple people working and for some reason they think that they should all go to lunch together. What they should do is stagger their lunches so that they can remain open during business hours.The store itself does not close for lunch, just the pharmacy.
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December 2022 by Sam A.
Great customer service and friendly staff. I'd definitely recommend this CVS pharmacy
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August 2022 by Linda F.
I was trapped in the drive through line for 45 min. Yes you read that right... 45 minutes!! Finally the people behind me started leaving so I could get out. Originally I was third in line and waited nearly 20 min before the line moved. I stayed, thinking "surely that person had issues and the person in front of me will be much quicker". Nope. When I have time to go back to pick up my prescription I'll walk inside instead, hopefully that will be faster.
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April 2022 by Mia A.
This is a review of the pharmacy. The pharmacists here are so smug and arrogant. Okay, we get it, you're smart, educated, and have money. Totally fine to think you're god's gift to the universe, but please treat your clients with some dignity and respect.Some of the pharmacy staff members are fine. Others are not. It takes forever to get through the line queue in the car or in person because of one particular staff member. Anyone that reads this probably knows who I am talking about. Overall, my best advice is to stay healthy so you don't have to be on medications that require a trip here.
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December 2021 by Jun T.
5 stars today, Ms. Jamila who helped me in big time, she's not only super super professional, friendly, she also took extra extra steps helped me in every ways, i appreciated her very much.at the front cashier-Teresa was nice & very helpful too. as always recommended this CVS.
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April 2019 by Christopher Hewitt
Drr was the last night you
