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May 2024 by David B.
When I brought my dogs in for annual visits and vaccinations in April, all of the veterinarians who were there last fall were gone and replaced by new staff. I made the appointment on line with one of the veterinarians whose name I recognized, but was seen by someone else. The receptionist/customer service representative said that they don't use the online system and to call for appointments. The visit was OK and we received the service we needed. I later learned that a large corporation, NVA, had purchased the practice during the pandemic, and the former long time vets contracts had expired and they moved on. Clients should be aware of these changes and that the online system does not work.
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April 2024 by Savino R.
Was quoted low end $3000 up towards $4000 to remove a growth from my dogs ear and would not guarantee that it would heal properly...I scheduled the appointment but was bad timing from a monetary standpoint so we did not go through with it...Thank goodness we did not because the growth went AWAY on its own a month later...Then they have the audacity to send me a no show invoice of $100...
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March 2024 by Suzanne L.
I had a cat that needed to be put to sleep - not for health reasons but behavioral issues - the staff, vet tech and the doctor were great. Every step of the way they were compassionate and understanding.
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February 2024 by Robert H.
Dr. Lee and staff did a complicated surgical procedure that 3 other vets were uncomfortable doing . Our dog Arlo went through the procedure without any complications. Dr. Lee is a skilled veterinarian and will be going back
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August 2023 by Rachel G.
Dr. Olsen at Brentwood Veterinary Hospital (BVH) makes assumptions rather than doing thorough examinations on pets. After my dog was diagnosed by her with Cushing's in January, I brought to her attention that his abdomen was contracting very hard when he breathed. Dr. Olsen said it was a form of painting attributed to the Cushing's. When I originally took him to BVH in January my dog started to display symptoms of Cushing's, the examining doctor (who was not Dr. Olsen) included an ultrasound on my quote; however, when I brought my dog in for the testing the following week, Dr. Olsen for some reason opted not to do the ultrasound. Fast forward to July, I rushed my doggie to the emergency hospital to find out that he had a grade 5 heart murmur, and that the adrenal tumor causing the Cushing's was so large it was obstructing his kidney. As a result, he was in stage 4 kidney failure. The ultrasound would have likely detected this 6 months earlier and I would have opted to remove the adrenal tumor. I took my dog back to BVH after he was discharged from the emergency hospital for follow-up testing and care, and once again, Dr. Olsen cut corners when it came to diagnosis testing and made rush decisions that ultimately ended my dogs life. She injected a diuretic into an already severely dehydrated dog in stage 4 kidney failure who was not properly eating or drinking after I had just paid for my dog to spend 3 consecutive days at BVH to receive IV fluids. The next day, I received a text message from BVH asking how my dog was doing, I responded that he was not doing well and that he wasn't drinking enough water to counter the effects of the diuretic. I received no response. The following day, I rushed my dog back to emergency after he collapsed from dehydration and he passed away. This was 2 days after a follow up visit to BVH where Dr. Olsen injected Lasix into my dog after attributing his labored breathing to fluid in the lungs. The emergency hospital informed me that my doggie had no fluids in his lungs but his breathing was still labored. The same labored breathing that I brought to Dr. Olsen's attention back in February after he was back in her care for blood work after initial January Cushing's diagnosis. $7,000 in 3 weeks and I lost my dog 2 days after a follow up visit to Dr. Olsen. And to top it off, when I sent an email to BVH the day after my dog's passing to cancel a forthcoming follow up appointment and inform them that he had passed, I got no response from anyone at BVH. No condolences, no confirmation; nothing. I will forever regret taking my precious dog to BVH. I will love and miss him forever.
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June 2023 by Raymond C.
If I could give zero stars I would. They charged us almost $900.00 and could not give any sort of diagnosis as to what was going on with our cat. We changed his food and he was fine. This place is a complete rip off and prey on people who are worried about their pets trying to up sell us non stop over the phone and told us they could squeeze us in but did not tell us they would be charging us an extra $150 for it? Beyond disappointed and just absolutely disgusted. Honestly, I think I'm going to call the BBB and let them know what's going on here. After reading other reviews it looks like we are not the only ones who they have done this to. Update- So we reached out a few days after and spoke to an office manager and were told that there was nothing they could do as that is there process and practices? This place is just not a place. Again, left us just with just disgusted, disappointed, and extremely costly experience.
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May 2023 by Sabrina D.
I can't thank the staff enough for saving my daughters dog. I rushed him in for an emergency and her dog is not a registered patient there. He was having difficulty breathing and 2 staff members rushed out to my car to start assessing him. Then took him straight into a room. They immediately started working on him. Thank you so much for not only being great at your job but also caring for any animal that is in need of help!
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March 2023 by Georgia B.
We have found our FOREVER Vet today! Brentwood Veterinary thank you for listening to me and my dog's needs and for taking the time to gain Rebel's trust before examining him. Vet tech Hollie and Dr. Demathieu it's obvious you enjoy your jobs because you care! Not only for my baby but actually asking me how I was doing ( knowing what we went through with the previous Vet) to ask how I'm personally doing went very far. Thank you again and keep being YOU!!!
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March 2023 by Johnny N.
Bunch of thieves. Took my dogs there for a long time. Would tell me they did tests on my dogs and never should the results. The last time I took my dog for the same thing they told me didn't go far enough for the test the first time so I would have to pay them $1100.00 to get the test done. I requested the results which was sent to me and it was the same test they apparently did the first time which I was charged $850.00 for. Also my dog had foot issues which they said was fox tail. The 1st time I was charged around $700.00 and when I took him back under a month later and they said they didn't go far enough so there maybe more and can't help with the bill. JUST THIEVES. DON'T GO THERE IF YOU WANT YO HELP YOUR PET.
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November 2022 by debra l.
Took my dog into see Dr. Sophie Demathieu. She is amazing. No expensive blood test, only that which was necessary. After roughly 3 days I saw a huge improvement in my boxer. Thank you Dr.
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October 2022 by Jeanette M.
I recently rescued a kitten who was having diarrhea issues. Our normal vet was booked out and recommended this place. When I called they were able to get us in the next day with a relief dr. When we got there the front desks was so nice and welcoming. When we went to the exam room the vet tech Melissa, was so so so nice! Very sweet and knowledgeable. And then Dr. Adams came in and she was amazing. She took care of the issue and didn't try to do extra things for money. She was AMAZING! We were very happy with our visit and definitely recommend this vet!
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September 2022 by Emily S.
If I could rate more than 5 starts it wouldn't even be a question! I dog loves his vet and she's so amazing! Got everything done we needed to at a reasonable price. Staff was so sweet to my poor sick pup! ALL WOMEN! Keep it up ladies
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September 2022 by Cheryl R.
The staff here is wonderful as well as the doctors. They answer questions and go out of their way. My dog always came back happy . She didn't mind being dropped off.
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August 2022 by Laura R.
Henry and I were very grateful to Dr. Olson and staff for the wonderful care they gave him when he was there today for his dental cleaning and tooth removal! We have been bringing our pets here for the past several years and are extremely satisfied!
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July 2022 by Gaylynn R.
I will concur with the previous review, reception is losing business for this business. She was so rude actually told me I could go else where! I did! Just let me say that Walnut Creek veterinary is first class!!
