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November 2023 by Guy Cunningham
Kelly at Auto Import Service provided outstanding service. My windshield wiper blade snapped off just as we entered the rainy season. I called Kelly at 8:15 am and she had new Mercedes blades before 10 am, and they were installed (for a very nominal labor charge) in minutes after I arrived. I will be back.
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November 2023 by Tim M.
the team here is thorough and careful. I've gone to them in a pinch more than once, and they haven't let me down. I'll return for sure. Friendly, professional and a good value.
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February 2023 by Mike P.
I've use this company several times over the past few years for my Audi Q7 and have always had a good experience and excellent work performed on my vehicle.
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January 2023 by Haydee Kohse
The best place to take your AUTO!!! friendly, courteous. I give them a 5 stars.
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December 2022 by Robyn King
Excellent service and knowledgeable. Receptionist is warm and friendly. My service was completed before expected.
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July 2022 by Katrina Vigil-Gigliotti
We've had both bad and good experiences here. After our last experience (after management changed) and taking it to a different shop, we won't be back to this one.The new shop found two issues that very likely existed during the last visit to Import. Both issues had to do with the exhaust manifold, which had to be replaced entirely.When we brought it in to Import, we requested that the car be looked over as fully as possible and reasonable, due to the high mileage and odd noises. And that whatever repairs needed doing, to notify us and then do them. They said it was ready for pickup and it was fine. When my husband got there, it was another story. He was told the brakes were shot, the bearings were dry and needed attention, and that's it. He was charged $800. For WHAT? An oil change? I don't know why my husband paid such a bs charge.Obviously they didn't look at anything too hard. The things they told us, we already suspected. You can drive a car for a half mile and be able to tell that. I guess they also didn't feel like actually providing a service for payment.I don't know if management has changed again since then. But for us it really doesn't matter. This new shop we went to is A+ professional and far more reasonable in their pricing. Hopefully no one else ends up with getting piss-poor service and being overcharged. On top of having what could have been a cheaper fix, had it been caught sooner, become more costly and problematic.
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June 2022 by April C.
Great service and no bull. Assessed my car and did the work. I definitely recommend for your foreign car needs
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May 2022 by Veronica A.
After purchasing and installing tires at a Costco, I was advised that I needed an alignment.I contacted Andy and he was very friendly and transparent.I booked my appt for the next day. I dropped my baby off at 10 and she was ready by noon!I priced shopped and Andy's prices are very competitive.Highly recommend!
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May 2022 by Veronica C.
After purchasing and installing tires at a Costco, I was advised that I needed an alignment. I contacted Andy and he was very friendly and transparent. I booked my appt for the next day. I dropped my baby off at 10 and she was ready by noon! I priced shopped and Andy's prices are very competitive. Highly recommend!
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November 2021 by Joe T.
Highly recommend Auto Import Service. They serviced our 2017 Porsche Macan. No complaints. The price was reasonable and they used quality products.
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November 2021 by Amy S.
They are very reliable and reasonable pricing for my German car. I would highly recommend this shop.
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November 2021 by Will Bennett
Took my '99 Subaru there to get the oil changed.Clear communication, great customer service, and pointed out a couple things to keep an eye on for potential future service areas.Very knowledgeable, clean shop, professional people, and trustworthy mechanics.Services: General repairs & maintenance
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November 2021 by Fil C.
In late October I contacted Auto Import Services about my Mercedes Benz SLK320. It was having issues with the engine just turning off on me while driving. While on Vasco in rush hour traffic it turned off on me Leaving me in the middle of the road. I was embarrassed for what had happened but got my butt out of the car and pushed it to the side of the road. I called Auto Import Service and talked to Jeff. He asked me to bring it in so he can troubleshoot. Once the car was in the shop Jeff was very up front with cost and time on when the car was going to be repaired. I am very happy with the service I received and will definitely return for my future repairs. Outstanding service!! Felipe C
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October 2021 by Darin F.
I have taken my Mercedes there over the ears and find they are very timely and great at explaining what needs to be done. I feel like they are an honest shop and do not hesitate recommending them to friends.
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October 2021 by Jayson S.
Auto Import Service was the worst experience I ever had with a car shop. They were referred to be by America's tires as being "BMW Specialist" that can do an alignment on my 2015 BMW M3. After the specialist finished the alignment, he backed it out of the shop and almost hit the wall of the shop. Even though my car has a front and rear camera, I guided him out and after he got the car out of the shop, he drove off. He drove back into the shop 15 mins later, got out of the car, and walked away. I knew there was something wrong when his manager came. Auto import services has a big sticker saying they're "BMW" specialists and my BMW is all original, unmodified. Watch my video as the "specialist" confesses how he broke the front carbon fiber lip of my BMW. The manager, Alex had me wait for him to get insurance. I honestly don't think they actually had valid insurance because Alex couldn't even give me the company contact information. I feel like he just google searched an insurance shop right then and there to cover their mistake. They broke my front lip on August 18, 2021. After fighting with their cheap and uncooperative insurance company, I finally got my fully repaired on September 25, 2021. I also wanted to note that Auto Import services and their insurance company left without a rental car for weeks as my car sat at the repair shop. I will never go back to this shop and I do not recommend going here.
