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August 2024 by Gagan Bawa
This team is the best. They were most willing to help me with an issue that was caused by another shop, and that too at a reasonable price. Despite the fact that they work on pretty fancy cars, there was no arrogance of any sort. The mechanic Nuvelle (I hope I am spelling the name correctly) and the shop manager Kelly were very thorough and patient, and fixed the issue quickly. All said and done, I was in and out in 30 min with a very reasonable charge.
This is in contrast to another local shop in Brentwood (that I will not name) which gave me a hard time after they heard that I was requesting them to take a look at the work done by another shop (and therefore likely they were not going to have a big bill for me). They wanted me to leave the car and charge me $200 just to diagnose. In contrast, after listening to my story and witnessing the anguish, AIS took my car in right away. Very empathetic and truly a torch-bearer of the small community culture in Brentwood, in addition to being a very capable shop. Thank You!
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August 2024 by Brad's Boat Systems
New management sucks rip off don't take your care here.
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November 2023 by Guy Cunningham
Kelly at Auto Import Service provided outstanding service. My windshield wiper blade snapped off just as we entered the rainy season. I called Kelly at 8:15 am and she had new Mercedes blades before 10 am, and they were installed (for a very nominal labor charge) in minutes after I arrived. I will be back.
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November 2023 by Tim M.
the team here is thorough and careful. I've gone to them in a pinch more than once, and they haven't let me down. I'll return for sure. Friendly, professional and a good value.
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September 2023 by J West
Great Customer Service
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September 2023 by Robert Harrison
Used them for around 20 years
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February 2023 by Mike P.
I've use this company several times over the past few years for my Audi Q7 and have always had a good experience and excellent work performed on my vehicle.
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January 2023 by Haydee Kohse
The best place to take your AUTO!!! friendly, courteous. I give them a 5 stars.
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December 2022 by Robyn King
Excellent service and knowledgeable. Receptionist is warm and friendly. My service was completed before expected.
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July 2022 by Katrina Vigil-Gigliotti
We've had both bad and good experiences here. After our last experience (after management changed) and taking it to a different shop, we won't be back to this one.The new shop found two issues that very likely existed during the last visit to Import. Both issues had to do with the exhaust manifold, which had to be replaced entirely.When we brought it in to Import, we requested that the car be looked over as fully as possible and reasonable, due to the high mileage and odd noises. And that whatever repairs needed doing, to notify us and then do them. They said it was ready for pickup and it was fine. When my husband got there, it was another story. He was told the brakes were shot, the bearings were dry and needed attention, and that's it. He was charged $800. For WHAT? An oil change? I don't know why my husband paid such a bs charge.Obviously they didn't look at anything too hard. The things they told us, we already suspected. You can drive a car for a half mile and be able to tell that. I guess they also didn't feel like actually providing a service for payment.I don't know if management has changed again since then. But for us it really doesn't matter. This new shop we went to is A+ professional and far more reasonable in their pricing. Hopefully no one else ends up with getting piss-poor service and being overcharged. On top of having what could have been a cheaper fix, had it been caught sooner, become more costly and problematic.
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June 2022 by April C.
Great service and no bull. Assessed my car and did the work. I definitely recommend for your foreign car needs
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May 2022 by Veronica A.
After purchasing and installing tires at a Costco, I was advised that I needed an alignment.I contacted Andy and he was very friendly and transparent.I booked my appt for the next day. I dropped my baby off at 10 and she was ready by noon!I priced shopped and Andy's prices are very competitive.Highly recommend!
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May 2022 by Veronica C.
After purchasing and installing tires at a Costco, I was advised that I needed an alignment. I contacted Andy and he was very friendly and transparent. I booked my appt for the next day. I dropped my baby off at 10 and she was ready by noon! I priced shopped and Andy's prices are very competitive. Highly recommend!
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November 2021 by Joe T.
Highly recommend Auto Import Service. They serviced our 2017 Porsche Macan. No complaints. The price was reasonable and they used quality products.
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November 2021 by Amy S.
They are very reliable and reasonable pricing for my German car. I would highly recommend this shop.
