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July 2024 by Pan Parrot
Convenient location .... 100 percent customer satisfaction.
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March 2024 by Robert Jenkins
Great sevice
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February 2024 by Taryn Rose
Carly was amazing. She took the time to really listen to me and answer all of my questions not once did I feel rushed. The cherry on top was, I walked out of there with my bill a few dollars less and I got an additional line to use as a “home phone”She even showed me exactly what my bill is going to look like and I just got my bill today and it was exactly what we talked about!!in all of my years with Verizon I don’t think that has ever happened!!
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February 2024 by Linda Cadle
Always helpful and knowledgeable about our need. Amazing staff.
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February 2024 by Shona L.
I would give no stars if I could. We went in to switch my Apple Watch over to my son's account and Tiana told they couldn't. We ended up upgrading to the newest watch(SE) only to find out that it wasn't compatible with my son's phone. There was no mention of this so now my son has an Apple Watch he can't use!
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February 2024 by Andy H Kim
3 days ago, I went to the Brea store to get a new phone. I waited for an hour since I was a walk in and talked to a lady employee for another hour to make a contract to get a new phone. The lady was unprofessional because whenever I asked a question, she would always go to the manager to get the answer; it seemed she did not know much about the phone plans. Anyways, everything went OK until I got upset last minute that they were charging me a transfer fee of $30. Usually, I wouldn't mind paying it, but they never told me upfront about this fee plus in August, my daughter and wife got new phones from here and never had to pay the $30 fee. When I asked why they were charging it, they said the fee was installed 1.5 years ago, which is something I've never heard about. I got upset and wasted 2 hours of my time and left. To make matters worse, I asked them to still keep my original phone plan since I didn't sign the contract, but they still changed it. It was only later today I found out they changed it, and I had to call Verizon headquarters directly for an hour in order to change their mistake. This is not professional, and I am disappointed about my experience here.
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January 2024 by Jeffrey Larsen
Fantastic experience! All my questions were answered and I was even able to make a purchase. Thank you so much! My guy was great!
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December 2023 by Melissa Butler
Absolutely outstanding, world class customer service. Pablo was incredible. Not only was he a true professional, but he worked extremely hard to help accommodate all our service needs, help monitor our budget requirements, was sympathetic to our previous negative experiences and didnt once rush us out the door or pressure us to hurry up. Manager Amy was also very kind and empathetic. Will be returning to Brea for all my Verizon service needs. Excellent team of customer service professionals out here! Kudos to Amy, Pablo and crew!
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November 2023 by john c
For the most part they were nice but didn’t like the fact that because it was 4:30pm then manager refuse to help me with my issue. I think you help and you do your work as long as it is open not whenever is convenient for employees or store to close, otherwise better to post somewhere that cut off time for appointments is 4pm then. Very disappointed on that part of the service.
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November 2023 by Rebecca Rose
There were three people in the store. I walked in and John a “specialist” was really nice and honest with me. I asked him a direct question and made sure no one was in the store but workers. I said who’s cheaper you or spectrum and then he said spectrum and starter to talk. I cut him off and said thank you and walked out. I winked at him. Lmfao then i went to spectrum who was totally rude and unhelpful after ai told them i have autism and am a little hard of hearing from my ADD. Anywho, i went back in version and told them the same thing and john refused to help me. He was mad because he lost the sale. It was Doms turn to help me. He refused to let dom help me or speak to a manager. The young lady that assisted me was so kind and truly beautiful inside and out. Short bob and she tried to help me but John (not active manager on site treated her like garbage. Talked over both of us and acted like we were “less than” when we are not. Woman are much more powerful then men if you don’t think that’s eat my a$$. That’s neither here nor there but ai think John needs a new job where he is paid less. What do you guys think?! Lmfao or just more training on how to handle disabled guests. But i say… “OFF WITH HIM!” Fire him and paint the roses red outside for the queen that’s getting promoted! Dom! Jk the lady should be the manager. Someone promote her! And Dom was an angel the whole time! Think he needs a promotion soon too he was so professional! Thank you Verizon but your employees are trash. (Most)
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October 2023 by Alex C.
I got the new Iphone 15 Pro Max and needed activation. Felipe was able to help me out quick, no attitude and was able to multitask. Great customer service from him, this guy deserves a promotion.
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September 2023 by Gabriel L.
I have been a customer with Verizon for 17 years. It is remarkable to think that the specialist that I met today, Ken (Wai) Lee, has been working for Verizon for even longer at 20 years! In today's day and age where people change jobs every year or less. It is truly legendary that Ken has shown so much loyalty to Verizon! Loyalty is not recognized or financially compensated for like it should be. In my 17 years of being a customer of Verizon I have never had such a delightful customer experience as I have had with Ken (Wai) Lee this morning! He had a strong technical understanding of what was happening with my Sim card failure. Moreover, he took a genuine interest in my life and background! We developed some strong areas of common ground between us, and I left that encounter feeling very happy and excited! Ken is a humble man who would never toot his own horn so I will toot it for him. Ken is an exceptional, devoted, highly professional and loyal employee that truly deserves a raise and a promotion!
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August 2023 by Girl Undercover Y.
Shout out to Kyle for helping me fix my phone! I was so stressed out because my SIM failed unexpectedly due to a software issue and Kyle helped resolve the problem quickly. I was greeted right away too. I left this store today with a big smile on my face!! Thank you so much
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July 2023 by Carson Mason
Not easy to get away from them. They are triple the cost of Spectrum
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July 2023 by FoxyPercival714
AT&T better.
