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March 2024 by Hanspal Kahlon
Amazing customer service, they offer Amazon drop off and notary service as well.
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February 2024 by Ron Jones
Terrific, pleasant, fast and friendly Notary service today 2/8/24Highly recommend their service for notary or UPS services!
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February 2024 by Todd Rohan
I had amazing customer service experience at this location. Sarah and her team should be commended on their wonderful customer service. They are above and beyond helpful. I would recommend this location to everyone.
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August 2023 by J Hdez
Avoid this location at all cause. They don’t know any customer service skills and they charge for everything, even a piece of tape.Just go to the other location in Brea, imperial/Brea Blvd.
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July 2023 by C Y
It is horrible, they charge me two dollars for 24 inches tape to seal my package. Bye to your business forever.
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June 2023 by T R.
Love this store. Everyone is friendly, helpful & hardworking. I hate when people get upset about paying for services etc. Nothing is free, theses stores are franchised so any resources or time they use should be compensated and more then they actually charge. Will always use this store.
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May 2023 by Terry Hathaway
Ulysses was great, professional, quick, friendly, and receptive... Great representative for a UPS store
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April 2023 by K Smith
I'm surprised they haven't figured out a way to charge you for breathing in their store. Other than breathing, they will charge you for EVERYTHING.... a piece of tape, the use of a pen..even a paperclip. They have a contract for Amazon returns and make good money on this contract, plus people who enter their store to do a return are potential customers. It used to be that the UPS store used their scanner, scanned the info from Amazon return labels and that was it. Last week I went in to drop off a return. The woman at the counter rudely said "You have to print out the label. I can help you with that" Just looking at her I knew she was not the helpful type but the used car salesman type. She tried to get me to email the label from the Amazon app but I stopped her and said "You won't charge me for that right?" She said "Of course I'm charging you. It is a service" She said it would be $2 plus tax. I walked out with my small little return which was an envelope. I printed the label at the library for .15. I'm never going back to that location.
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April 2023 by Mark Atkinson
Went here for notary service. Sarah was so very helpful.Store is clean and staff are friendly.Thank you.
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April 2023 by Nicole V.
I rarely have any returns to do but when I do I always make sure to come here. The staff is friendly fast and always goes above and beyond. Not to mention the store is always kept nice and clean. Keep up the great work guys!
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February 2023 by Christina M.
Great staff. Super friendly and super helpful! Never knew it was so easy to return my amazon stuff!!!
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January 2023 by C1x J.
I come here 3 times a week and tbh...these women/girls are the best! I think the negative reviews are not that fair. The girl that lady that work there have ALWAYS BEEN so great. I believe it's all the UPS policies along with franchise policies that make it difficult for customers to appreciate what the employees do. They work so hard so please be patient, respectful, and appreciative of what they do. It's like what you have to do at your job. Love one another and try your hardest to be open minded to what they have to put up with. God bless y'all ;)
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December 2022 by John Thomas
I really like the staff very helpful and nice attitude. I've been there about 6 times and plan on using them again tomorrow.
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December 2022 by Jimmy Kim
I went into this store today to send a box. Lady at the counter who seems to be the owner was very rude. Bad customer service. She wanted me to pay her $2.00 for a little piece of tape. I wouldn’t go back here even if I have to drive farther away to go to another store. There was a younger employee at who seems to be very nice.
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October 2022 by Chaung R.
Go to the staples for UPS return!! I have been here a few times. I would say the service is not bad. However, they charged $2 for printing out a return label. This is fine, but a lot of other UPS charge less. One of the ladies there is not very patient as well. Then I discovered the staples right across the street can do UPS return too. People at staples are much nicer!! I mean even if they charge me $3 for the return label(which they didn't) I would go return my stuff at staples instead of this UPS.
