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August 2023 by Ev O.
Tony Santos and his mechanics had done the absolute WORST repair work to my 2008 vehicle that I've EVER had the nightmare misfortune to endure in my entire life over the span of 12 months from Aug 2022 through Aug 2023. Their inexcusable negligent and shoddy workmanship repeatedly over and over and over and over again forced me to get the Better Business Bureau of Auto Affairs involved. I had 3 transmission engine mounts replaced with shocks & struts in August 2022 and after the $1,752 paid repair, I was given my vehicle back with a missing broken gasket belt timing cover (that they broke and removed to do the work and yet never replaced); they left the shocks & struts dangerously loose with bolts and screws unscrewed and untightened rattling under the hood; the engine was flooding gasoline into the engine stalling multiple times after initially picking it up and driving it off of the lot on Aug. 23rd, 2022; the airbag sensor was disabled and the mechanical lifts used to lift my vehicle had left MAJOR damage indentation to the bottom of the frame of my vehicle, leaving major visible bumps to the interior of the floor of my car. The fact that I had experienced increased blood pressure, migraines, headaches and overall illness from the chronic stress of dealing with their antagonism, arguments, conflict, their constant unaccountability, disrespect, mistreatment and the blatant gaslighting by Montasia Jordan who has been a condescending, uncooperative, unhelpful, rude and entitled office manager who calls herself "the accountant" had applied more critical and judgmental attention into my personal/intimate family life (and she doesn't know me personally whatsover) calling me "trash" and speaking to me in a patronizing manner, scolding me like I am her 3-yr-old child rather than the older, mature middle-aged paid customer who had actually been deliberately dragged through the mud by this atrocious repair shop. Montasia Jordan, Tony's office manager, pays more attention to my personal 'private' business than to the management of her actual accounting database to find the multiple invoices under my name & vehicle that she couldn't find. My having to repeatedly communicate airing these unresolved and repeated issues with these people has been like returning to a traumatic crime scene ad nauseam and re-experiencing that trauma by their intentionally deflecting triggers for 12 months! These people are unscrupulous, untrustworthy, rude and do terrible workmanship. I do NOT recommend EVER going to this shop, if you do not want to have your peace of mind destroyed and your vehicle severely damaged. DON'T DO IT. Go somewhere else. You'll save yourself a lot of headaches. Period.
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June 2023 by Melody Moreno
They sent a tow truck to us and it took awhile to arrive. When the man checked under the hood with all his equipment and couldn't locate the problem via his attachments he then asked for the keys and inserted them repeatedly ( 6 times) into the door and then he started the engine up immediately. Who knew the kill switch was directly linked to the alarm? Sure made us believers. He apologized for our wait and we told him we heard there was a lil traffic jam on hilltop and L st due to an accident and not to worry. Just very professionally savvy and polite to apologize for his late arrival when it was beyond his control. Nice kid.
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June 2023 by jennifer powell
I used to trust them to work on my car. They didn't do a simple litmus test to detect a blown head gasket and charged me $3000.00 for a part instead. A new engine was cheaper.
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March 2023 by Tyler Connell
Tony ALWAYS does an awesome job! Don't take your car anywhere else. I've taken my BMW and as of recent my Jeep Cherokee. Not only does a great job, he guarantees EVERYTHING............and his prices are waaay less expensive than a dealer.
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March 2023 by Brianna C.
Thank you Tony for your wonderful communication and for fixing my jeep for a good price. I appreciate it very much.
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February 2023 by Douglas Fresh
This is everyone’s uncle. That’s how you feel when you call and pickup your vehicle. Well taken cared for as if your a family member. Just a gentle warm kind man that is genuine and experienced. You’re lucky if you use his service
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December 2022 by Ryan W.
I went back to Tony's as promised and he was awesome. They fixed things that I had LONG given up on. Got me great prices on parts, hooked me up with an air ride and was always was up front about what needed changing and why. Very happy with the shop.
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December 2022 by Neco G.
I'm in United States veteran and Tony has been my mechanic for years I trust him with all my vehicles to get serviced and worked on he is always been honest and upfront about what's wrong with the vehicle and I understand that some things cost more than others but the price it is to work on vehicles has still never changed it breaks the pocketbook but to have a good running car there's nothing like it my car got hit last September Tony gave me a rental car and had my car fixed the next week from my birthday trip Tuesday I think that man for all he has done life may be hard but it keeps his relationship with God and that's what keeps me coming back Thank you Tony for all you've done for me may God give your family peace and prosperity for all your years God bless you sir
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October 2022 by Howard Barnett
Bought a used car there. Tony seemed honest and sincere. Not so much, the car wound up needing several thousand dollars of repairs after the purchase. It broke down 100 miles from home leaving me in the desert. It's a Volvo, he installed a Cadillac Air Mass Meter on it and to get it to pass smog his shop loosened up the hose clamp to it. I got towed home and a Volvo specialist diagnosed the problem, installed the correct part and I was on my way. I wish I could say that one item was it. They put good new spark plugs in but ones that were the wrong for Volvos. When the mechanic went to change them he found them hand tightened. I couldn't believe it, but there they were, washers not compressed, car ran better with the right plugs, tightened down. The problems go on. But I won't, too complicated. This is not a reputable shop. I can see he wouldn't have known for the plugs type, I researched the issue, they were top quality but had incompatibility over the years w.r.t. Volvos; okay, he didn't know, a Volvo specialist did, but to not tighten them? To substitute a used Cadillac part he must have had around for the expensive Volvo one and then jury-rig it to pass smog only to have my drive go into limp-home mode while I was on the 101 between LA and Nor Cal. And how the plugs were found is related to another issue - there wound up being a failed coil, when it was replaced it was discovered they were all about to fail, that's how the plugs were noticed - all discovered after the purchase. I was 100's of miles from home and my previous car had broken down, so, in the market, I took a prospective purchase to Tony's to be checked out and instead bought his "for sale Volvo", which after several thousand in repairs has been okay now. He sold me a "Lemon" of sorts when I was miles from home. But what made it a lemon was lack of mechanical ethics on the condition of the car. Don't buy a car from them, and don't expect to have qualified service done from what all was found on my car they serviced.
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September 2022 by Howard B
Bought a used car there. Tony seemed honest and sincere. Not so much, the car wound up needing several thousand dollars of repairs after the purchase. It broke down 100 miles from home leaving me in the desert. It's a Volvo, he installed a Cadillac Air Mass Meter on it and to get it to pass smog his shop loosened up the hose clamp to it. I got towed home and a Volvo specialist diagnosed the problem, installed the correct part and I was on my way. I wish I could say that one item was it. They put good new spark plugs in but ones that were the wrong for Volvos. When the mechanic went to change them he found them hand tightened. I couldn't believe it, but there they were, washers not compressed, car ran better with the right plugs, tightened down. The problems go on. But I won't, too complicated. This is not a reputable shop. I can see he wouldn't have known for the plugs type, I researched the issue, they were top quality but had incompatibility over the years w.r.t. Volvos; okay, he didn't know, a Volvo specialist did, but to not tighten them? To substitute a used Cadillac part he must have had around for the expensive Volvo one and then jury-rig it to pass smog only to have my drive go into limp-home mode while I was on the 101 between LA and Nor Cal. And how the plugs were found is related to another issue - there wound up being a failed coil, when it was replaced it was discovered they were all about to fail, that's how the plugs were noticed - all discovered after the purchase. I was 100's of miles from home and my previous car had broken down, so, in the market, I took a prospective purchase to Tony's to be checked out and instead bought his "for sale Volvo", which after several thousand in repairs has been okay now. He sold me a "Lemon" of sorts when I was miles from home. But what made it a lemon was lack of mechanical ethics on the condition of the car. Don't buy a car from them, and don't expect to have qualified service done from what all was found on my car they serviced.
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September 2022 by Howard B.
Disaster! Bought a used car there. Wound up on a flatbed miles from home on the 101 in the desert in June! Tony seemed honest and sincere. Not so much, the car wound up needing several thousand dollars of repairs after the purchase. It broke down 100 miles from home leaving me in the desert. It's a Volvo, he installed a Cadillac Air Mass Meter on it and to get it to pass smog his shop loosened up the hose clamp to it. I got towed home and a Volvo specialist diagnosed the problem, installed the correct part and I was on my way. I wish I could say that one item was it. They put good new spark plugs in but ones that were the wrong for Volvos. When the mechanic went to change them he found them hand tightened. I couldn't believe it, but there they were, washers not compressed, car ran better with the right plugs, tightened down. The problems go on. But I won't, too complicated. This is not a reputable shop. I can see he wouldn't have known for the plugs type, I researched the issue, they were top quality but had incompatibility over the years w.r.t. Volvos; okay, he didn't know, a Volvo specialist did, but to not tighten them? To substitute a used Cadillac part he must have had around for the expensive Volvo one and then jury-rig it to pass smog only to have my drive go into limp-home mode while I was on the 101 between LA and Nor Cal. And how the plugs were found is related to another issue - there wound up being a failed coil, when it was replaced it was discovered they were all about to fail, that's how the plugs were noticed - all discovered after the purchase. I was 100's of miles from home and my previous car had broken down, so, in the market, I took a prospective purchase to Tony's to be checked out and instead bought his "for sale Volvo", which after several thousand in repairs has been okay now. He sold me a "Lemon" of sorts when I was miles from home. But what made it a lemon was lack of mechanical ethics on the condition of the car. Don't buy a car from them, and don't expect to have qualified service done from what all was found on my car they serviced.
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July 2022 by Todd S.
I had my catalytic converter replaced and he said it was going to cost tge insurance company $3000. He replaced it with a universal kit that is on the internet for 779.00. I was told by a smog shop that it won't pass smog because it has the wrong number on the cat. BEWARE, this shop is a scam shop. They replaced the system with the correct one and now I need to take it to another shop so that they can fix the leaks.
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June 2022 by Michel Braike
Tony's Garage , there y pool u can trust and keep your car to be repaired as well.Tony (the Owner) is an amazing person, nice and helpful. And professional in his job too.
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February 2022 by Naya H.
Tony worked on my car after the catalytic converter was stolen , 5 months later I just picked up my car yesterday, and Long story short... He works on cars ahead of time without insurance approving supplements, and so now , because of his negligence I'm stuck with a bill close to $3000. Yes, I'm responsible to pay for something he was never asked to do. I don't know anything about cars yet he told my adjuster I told him transmission work had been approved ... He did it then told me it was done after the fact. My insurance never approved transmission work! He's the one that told me transmission work was approved, and when he got his check he messaged me saying they had made a mistake on the check for the transmission work for me to call them... That's how I found out it was never approved... I'm having a medically necessary surgery soon, had a death in the family, and now have to deal with this shady a** s**** I understand we all need money but preying on people for cash.... Yeah doesn't sit well with me! Never again.....PS... I Have screenshots where it clearly shows he was working on my car before the insurance did any approvals ! Everything I signed he would tell me they were approved supplements from my insurance! I'm broke, and now waking up paranoid wondering if my car is outside or if he sent out his people to repossess my car .... Horrible way to live ! All I know is if my car is repossessed I can't go to work, and if I don't work... This shady garage won't get paid, because I have no way to get there .
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January 2022 by Jason E.
When we first started doing business I saw a gentleman going there talking about a lawyer and I knew that he got bad service but I didn't care in fact I saw this other guy complaining I even laughed to myself it was such a bad karma I felt awful about it like a diagnosis from a doctor I felt awful I think it was like a di rty thought sure enough this guy did me so wrong I I was going to find us a car for me and I give him 400 bucks for a down payment and I decided not to get the car and he won't give it back
