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December 2023 by Carol S.
Had a great experience here! Even though it was pretty busy the staff was extremely helpful. Thank you Jorge and Freddy for the great service!
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November 2023 by Italy C.
Peter was super helpful during my visit to this location today. My experience was seamless and fun while shopping for my new shoes! The store was also very clean and organized. Highly recommend the Shoe Palace at Brea Mall!
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November 2023 by Lou A.
Anna is all about service, making customers feel welcome, and her attitude contagious. The store is always clean. I had Peter help me today, offering me all kinds of add-ons bringing up your average ticket he sold me cleaner ,proofer crease shields, ensuring my J's will stay looking like new for years to come. Thank you
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November 2023 by Rez V.
Yo this shout out goes to Jorge and Peter the tag team dynamic duo. These two went above and beyond and delivered a spectacular customer service experience.I went to Brea mall looking for specific shoes the New Balance 9060, shoe palace was the very first store I came to and glad I did.When you step into a store there's two things you expect off the bat, #2 if the item you're looking for is in stock and #1 at least for me customer service. You're shopping experience becomes a totally different experience if you experience excellent customer service as oppose to crappy customer serivice and I've experienced both. Jorge and Peter are the best of the best they delivered the best experience I can get and which is why I decided to come back and buy from shoe palace. Thanks again guys I will be come back!
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November 2023 by Alex Saavedra
Best store ever, my boy Jorge that works theirs find him and be happy ????
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November 2023 by Andrew W.
Esther provided excellent customer service- professional greeting upon arrival; gives you space to shop; available when you need to check size availability; rushes through the store to retrieve shoes for customers; returns with a smile and correct shoe; helpful with questions; smooth cashier transaction with positive vibes and energy. Manager, please recognize Esther! Give her a raise! She's a hard worker and great representation for your company. Good value and selection.
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October 2023 by Alex V.
I stopped by the other day to buy some shoes for my dad & I was really undecided on what to get him. Luckily, Monica helped me towards the right direction & I bought him some cool New Balances & my dad loved them. Thank you Monica for helping me out!! The best
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October 2023 by Erika U.
I went in and Jorge helped me out a lot! Great service Jorge!! Give him a raise! Thank you for your help and great customer service bro.
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October 2023 by Elizabeth H.
Jorge was dope , he helped me out a lot and is very energetic and communicative, very great energy.Peter was the other guy on shift and they were both very cool and funny, made my first time experience great, will be coming back!
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October 2023 by Jessica M.
George and Estella were the best! Excellent customer service. Up selling the cleaning products as well. They should definitely work on commission.
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September 2023 by Megan Robinson Vest
I had a great experience at Shoe Palace. My foster son and I came in yesterday in the evening to get shoes. He could not figure out what shoes to get. We were there for a bit. Each staff member came up to us with a patient and helpful spirit. I could not get him to choose shoes. He just couldn't decide and then Ana came to the rescue. She suggested he just try a pair on to figure out the size he needs and my kid agreed. And in time he chose shoes, pants, a t-shirt, sweatshirt and beanie. Sweet relief! Ana took the time to grab multiple choices, matching outfits and styles that my kid really liked. We left very happy but with a mess for the staff to clean up. But they were smiling and we didn't feel like a burden. Thank you Shoe Palace staff in Brea and especially a huge thank you to Ana!
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September 2023 by Andy C.
Prior to my review I have to preface it with my last visit to the Brea Mall 3 months prior. I came to the mall with the hopes to find shoes that fit well and support my flat-feet. I have mild Plantar Fasciitis and finding the right shoe can be quite tricky. For years I had been getting all my shoes at Converse (thinking no support was the best for my circumstances) and my visits were short. I knew what isle to go to and what size I needed. The biggest part of my choice was the color. Anywho. Fast forward to my visit to the Brea Mall in July of 2023. I went to Journey's, Foot Locker, and The Finish Line inside of Macy's. Each visit was HORRIBLE. Little to no customer service. I had to go and ask for help or shoes to try on. Asking about the shoes got me shoulder shrugs and "I don't know" answers. So my recent visit (September 20th, 20223) was a shocker! I came in with the very low expectation of sub par customer service. My first was visit was at The Finish Line, since that was where I found my most recent pair of shoes. Fortunately, the shoe I wanted was no longer in stock and the customer service was a tad better than the previous but nothing to warrant my business. Subsequently I walked into Shoe Palace which happened to be adjacent to my exit. I went in apprehensively thinking my experience would be anything less than desirable. Immediately, I was greeted with a huge smiling face and help was offered. "Ana" (Anayeli), would be my hero for the evening. I told her I was looking for something that had little arch support and something that wasn't too narrow. Off like a canon, she spouted out a suggestion and walked me over to the shoe wall. She pointed out 3 types and I asked if I could try on 2 of the 3. There she went again, like a bolt of lighting! She raced back and handed me the shoes to try. With the right amount of timing she came back and checked on me. I told her I was just curious to see how the 3rd shoe option felt. POOF! She was gone and back in an instant with the shoe. From now on Shoe Palace has my business going forward! I might be a little spoiled with Ana's super great customer service and hustle. Can I call and ask for her prior to my visit? HAHAHA. ... but seriously though, can I?Shoe Palace! You have a rockstar on your hands, commend her to the highest praise!
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September 2023 by Carla Adame
Wasted my time driving there. The girl that sees me first says she cannot do a refill on my lashes and will charge me $15 to remove. I say no it’s okay. Then she proceeds to say ok I can do it as a refill and starts saying I had a volume. Blah blah. I ask her can she do my lashes yes or no and says no we do not have 18? 18 what? Waste of time. I wasted my gas for nothing.
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June 2023 by Ruben Ramirez (DEEZNUTZINYA)
Not enough jordan selection for me
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January 2023 by Danny Ortiz
This company is not very customer oriented. I will never buy shoes from here again. I’ll take my business over to Champs or Foot Locker. Greedy company.
