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November 2023 by Jennifer Oltman
The girl was very nice and professional. We had a great experience.
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September 2023 by Christine R
BEWARE!!! My baby got her ears pierced here at the brea mall. And I got the protection plan. Well, the diamond fell out and I brought it to the brea mall location. Of which the two young young employees proceeded to tell me that they were already closing up for the night and that they weren't even supposed to work tonight so they would not be able to help me! The store was not supposed to close until 9 PM. And it was only 7:43 pm when I was speaking to the girls. Before I completely walked away after asking them to please do the exchange. I notced they turned away 7 customers.this isnt right especially Friday night! Literally wasted 30 min each way drive and gas.
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August 2023 by Davita Gruber
I got two cartilage piercings done here. They were very nice and made sure to check multiple times to make sure they were even on both sides. They were very quick and professional.
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July 2023 by Emma P.
I'm a little bit concerned with my last interaction with the employees here on July 4, 2023 between 11am-3pm. A few days prior I was at the Ontario Mills outlet location and purchased 2 pairs of earrings. I had a great experience at the Ontario Mills location. The first pair was $75 for the14k gold stud earrings which I used for 2 ear piercings. I also bought another pair of earrings for $12.50 (they had a BOGO 50% event so the original price for the second pair was $25). When I went home, I realized that the 2nd pair of earrings were too small, so I knew I needed to return them. I went to the Brea location because it was a lot closer to me than Ontario. When I approached the workers, I explained to one of them why I wanted to return the earrings and that I also wanted to buy half a pair of the 14k Gold stud earrings for one of my existing ear piercings. I showed the receipt, and it took both employees a bit to figure out how to do the exchange with the BOGO promotion, so I gave them space and time to figure that out. I paid for the balance for the new earring, but the red flag was when I didn't get back the receipt from the transaction at Ontario Mills. I asked for it back and one of the workers (darker tone employee who seemed more experienced than the other employee) didn't give it to me. My receipt from the Ontario location had other items on it so I asked for it back again and she refused to give it back again stating my return is reflected on my new receipt. Please be considerate and do the right thing by giving back original receipts to your customers for exchanges and returns. Whenever I exchange or return items at any other business locations, I am always given back the receipt I come into the store with. This is just odd that the employee refused to do this.Later that day when I checked my new receipt, I realized that they left out and did not credit the tax I had paid for on the $12.50 pair of earrings when they did the exchange. It isn't much, but it is both a rookie mistake and a bit shady to credit only the price of an item and not the tax that was paid on that item when a customer is making a full exchange. It was not worth it to return to the employees and explain to them their mistake when they cannot even give me back the receipt I walked into the store with. I will not be returning to this location, and I hope the employees get trained better.
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June 2023 by La'Trina
Staff was helpful and polite, prices are marked up compared to other jewelry stores. They do offer great specials. Sabrina was great helping me pick out what I needed, I was visiting from Chicago. I went somewhere else to buy charms and had them add onto bracelet
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April 2023 by Natalie B.
I went in for my 3 month old daughter to get her ears pierced and the manager pierced my daughter's ears with adult piercings the next day one of her earrings fell, which I wasn't aware that she put adult earrings and went to another branch of banter pagoda in mission viejo and they told me she wasn't supposed to pierce my daughters ears with adult piercings due to hurting her ears and due to why she lost it the next day. Went in the next day to let them know they had the worst customer service ever didn't even try to help me with the situation she just told me you can only get a refund for just the one ear piece she had the worst customer service ever never returning back again.
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April 2023 by Osi Mac
Janine took great care of me. patient with showing me all options, was friendly, and fast with service. thx Janine!!
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December 2022 by Krystal S.
In the middle of the mall, kind of feels very public but, they are clean and priced well
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April 2022 by Kathy H.
I purchased 2 necklaces from this place and have had nothing but issues with them both. They're cheap material and tend to break easily so we decided to add warranty on them. Next thing you know, my boyfriend is wearing his necklace & at the time, there were issues with the clasp (what do you know, no surprise there.. again, CHEAP QUALITY) and before we can take it to use the warranty WE PURCHASED, the necklace is lost the day he wore it. I guess it just fell off. All in all, this place is a nightmare and not worth the money. Go somewhere else if you want jewelry so you don't have to deal with the headache of the cheap product and worthless employees/customer service.
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August 2021 by Charis F.
So thankful for the worker Kira! She helped pierce my ear and was so knowledgeable about what she was doing, especially since I had previously scarred my ears from doing it myself. She put the piercing above the scar to help hide it and gave my sister and I so much time and attention and care! Highly recommend going here for piercings and thanks to her for making our experience so amazing !!
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August 2021 by Kayden C.
So thankful for the worker Kira! She helped pierce my ear and was so knowledgeable about what she was doing, especially since I had previously scarred my ears from doing it myself. She put the piercing above the scar to help hide it and gave my sister and I so much time and attention and care! Highly recommend going here for piercings and thanks to her for making our experience so amazing !!
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July 2021 by chloe
Paul did 4 ear piercings in one visit for me. he was super nice and he knows how to make nervous people feel comfortable. the person working in the lobby they were very nice and gave me lots of options for jewelry choices. i recommend this place!
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June 2021 by Sarah P.
I took my twin daughters, who are almost 2, to get their ears pierced and the staff was wonderful. The staff was kind and knowledgeable. I felt very comfortable with the purchases I made because they explained everything in detail. They also had such patience with my daughters and really took the time to make sure everything was perfect. I had two techs pierce at the same time and both of them were amazing. I highly recommend this place, especially for little ones.
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May 2021 by Francesca V.
I was determined to wait until my daughter was older to pierce her ears but after meeting Corey at pagoda, she made me feel at ease and was so sweet and caring that I decided to do it today, she did an amazing job, was super patient and I would recommend her to anyone!
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April 2021 by Hui Zhang
The person at the store was patient, helpful, and respecting. And the piercing didn't hurt at all after it was on.
