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July 2023 by Roberto
The service is very bad, we took two Chihuahua puppies to be bathed, cut and file their nails, brushed their teeth and put something on them for fleas, and well, they bathed them very well but everything else was very bad; the nails are a bit long and not filed, they couldn't do the brushing of the teeth because the puppies didn't want to and for the fleas it seems they forgot and they charged me the same anyway, the staff is very friendly but what good is it? They don't do their job as they should. He never went back to that store again.
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March 2023 by Jessica M.
Grooming service. I am not sure if it's they schedule to many appointments at a time or what, but my dog has been there for 8 hours. I've had great experiences here before but this one was not it. I wouldn't recommend.
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March 2023 by Danielle W.
Drove 10 miles. Got at door 6:51pm on Sunday. Said I know what I want can I grab it real quick? "We're closed." While still helping people. Rude cashier that looks homeless. Could've gave me 5 mins now I have to waste gas to drive to another one
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March 2023 by Gkma L.
Will not recommend this Petco in Brea, but think La Habra was much better. My pup is itchy and has dandruff less than 24 hours even after his enhance bath with essential oils. Called and they wanted me to wait until my pup sees their Vet. Huh? Terrible...terrible! Can I give no stars?
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January 2023 by mango c.
Frantic I went to Petco with a water bottle that didn't seem to be working for the guinea pigs i was "sitting". Kim was more than helpful. She took the bottle back where the sink was and showed me how to use it and then she washed it! I can't describe how relieved I was for her kind and friendly help. They will have my "pet" business in the future!
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December 2022 by Red M.
Adryn (I hope I spelled her name right) was so helpful with my pending pickup order, I ordered 4 items around 9:30 am and it was supposed to be ready by 1 pm.So then I made a trip out of it, took me mum to lunch and stopped by Petco Brea by 1:30 pm.I was baffled to find that the pickup email never came through, and my Petco account on the website says it's pending for delivery. Very confusing.So one clerk called the manager for help, they searched for my order, and it's not in their system.So the manager (Adryn) called the Petco hq to push my order through so they can give me the items.While on hold, she picked the items out for me, and they're ready as the hq woman told her that my order will take time to get through.Smart and savvy Adryn then decided to ring my items up in the store, gave me the same discount that I got online, and then she'll cancel the pending online order once it's thru to their system.Best solution to a logjam that we were experiencing.My pup and I would like to thank you again; to the manager and staff of Petco Brea, best customer service ever!-red.
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November 2022 by Gmoney G.
this place is awesome!! tons of great stuff!! lots of christmas outfits, treats and toys for ur pet. bought a tone of cute cat toys and stuff for my new babies
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November 2022 by Jonathan C.
Cancelled my urgent delivery last minute. Made me wait 4 hrs just to cancel. No warning or anything didn't leave me a chance to purchase food for my pets anywhere else
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February 2022 by Michael B.
Last night I visited this location. Alex helped me. I was changing dog food and needed some help. He was friendly and very helpful. The food he helped me select was a hit with my dog. Both my pup and I appreciate his help. Thanks Alex! As a side note, anytime I have visited this location they have always been willing to help. PetSmart across the street has always had poor customer service.
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February 2022 by Chaung R.
Oh man, people here are super friendly! They helped me a lot, and the return policy is excellent! Sometimes, my dog does not feel good after some snacks. Their staff primarily know what they are doing.
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January 2022 by Tiffany D.
Absolute terrible experience. I returned a dog rain jacket that was purchased in store and returned in store and never received my refund. After multiple calls to petco's customer service (for the direct store & corporate) and even my bank the only information that was given was that my refund of $21.54 was refunded back to a card ending in numbers that do not match any of my accounts or cards. I informed the woman who I spoke to that I can bring my bank statement in and to show that the numbers do not match my accounts but was informed it wouldn't do anything. I was told whatever card I inserted for the refund was the card I received the refund to but that was not the case. I'm not sure if there was a computer glitch or where my refund went but it wasn't refunded back to me or any of my accounts. At this point it's not the amount that is owed to me but the frustration & effort I had to put in to simply be refunded. I will never be back to petco this whole experience has turned me off as a customer who purchases from this store at least a month for my pets. If I knew this was going to be the case I would of just kept the dog rain jacket and avoided all the unnecessary stress & drama. If you're ever making a return at this store I recommend you check to ensure you really receive your refund because there's some weird stuff going on here on the back-end.
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December 2021 by Pureum K.
I go here mainly to buy fish and fish related products. The fish price is OK but most fish are small or not as healthy. The store is clean. Staff is nice. Parking is ok. I heard that the dog services are quite good here but I have not tried it myself. Overall, an Ok Petco.
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December 2021 by James W.
Groomers here are WONDERFUL! Summer and Christina gave my dog the VIP treatment on short notice. I called them hoping they had an opening today because the other Petco in La Habra cancelled my appointment, and they were able to get my dog if I could get there within the half hour. They gave my dog a VIP appointment. They we're extremely nice and understanding, and they did an amazing job grooming my dog. I HIGHLY recommend these groomers. Come here, don't go to the Petco in La Habra! They will take much better care of your pup and will be extremely friendly and respectful. Thank you, Summer and Christina!
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December 2021 by Jen H.
I always have a good experience here. The staff is friendly and very knowledgeable about the items they have. For me, they are definitely better than Petsmart. This is my go to place for all my dog's needs.
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September 2021 by Kristen L.
Just got our husky groomed with Summer and our dog looks amazing! Summer and the entire Petco staff were so amazing and helpful! Excellent customer service and professional grooming.