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November 2023 by Dania Rangel
Berenice helped me and my mom about a week ago and she was helpful but I don’t appreciate her offering people to get the credit card TELLING THEM THIS WILL NOT AFFECT THEIR CREDIT AT ALL! Just because she wants to make a stupid sale and commission. I asked her twice if it will affect my credit and she said oh no this is completely separate from the banks and we don’t report to any credit bureaus which I should’ve known was a lie!
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September 2023 by bahar baradaran
They have the worst customer service. They are always short-staffed, even though they moved to a bigger location in Brea Mall. On Friday, the manager had customers wait in line even though only 2 customers were inside. I waited 10 minutes in line, and when I went in, they told me that they couldn't do the cleaning. I told them I had already waited, and the manager was not welcoming at all. He said they couldn't do it on the weekend.
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August 2023 by Happiness Always
Our first time visiting the store. We were there with the birthday girl for her first Pandora bracelet. A gentleman was courteous and knowledgeable about the products. He was also extremely patient in the process of training a new staff who happen to be a Pandora enthusiast. She took time to process our order, but we were not in a rush. Applied for the store card to receive an extra first-order discount.
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July 2023 by Robyn M.
Came in for a sweet 16 charm bracelet for my niece. Customer service was great, a tad bit on the overselling side, but it's to be expected in this setting. We went in for something very very specific and came out with exactly what we wanted. I didn't intend on getting anything for myself and had never been here but I really liked the items. I may come back and get something for myself one day.
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June 2023 by Nana T.
The one star is for customer service whoever call me back to explain. First, they don't have enough inventories at all. I had a long list and only need 3 items to get the free promotional item. However, there were only 2 letter charms in stock. Besides, the service was terrible. When I tried to shop for the third flower charm, the sales seemed lost patient on me. She asked me to look at thier catalog myself. When I picked one flower from the catalog, she just put a different one without telling me what I've picked was also out of stock. I had to check the receipt and compare to the photo on their website to figure that out. Different flowers have different meanings. That's totally unacceptable! Last but not least, they also claimed that they cannot provide gift box and logo paper bag since I received free promotional item. Everything was put in a white plain paper bag. It's the worst place to shop for gifts.
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June 2023 by Tanzima Simran
Melanie at Pandora Brea was absolutely amazing and kind. She helped me with my pieces and was just so sweet.
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June 2023 by Sonia D.
Everyone was so helpful. Great store..
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May 2023 by Diana Cervantes
Worst customer service, never going to this location ever again!!!!!! It seems like everybody is on their cell phones.
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January 2023 by Gabriella J.
There service is always so perfect, helping me out I go multiple times and they always help me find new charms and designing bracelet I'm on my 4th bracelet and I'm beyond happy of each of them they helped me with picking an design , I recommend getting the Disney collection if your a Disney lover .
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January 2023 by Ruben Ramirez (DEEZNUTZINYA)
Long lines but never feel rushed very patient staff
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October 2022 by Cindy N.
This Pandora site is far out the greatest. Service was excellent. The 2 store reps (Tania snd Ulises,) was the 2 most attentive, friendly, and professional people I encounter at a Pandora store. Tania was very kind and helpful. I was having a bad experience at the Arcadia pandora site. The lady at that Arcadia shop was far out rude and unprofessional. I was gearing away being a pandora fan but after coming to this Brea site, it totally change my views to a positive experience. I personally want to thank you Tania and Ulises for their great friendly services for showing me how to feel like a valuable customer. Highly recommending this Brea site to go buy your Pandoa jewelries. I will definitely go back to her for more in the near future.
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May 2022 by Carolyn H.
I was at this Pandora location yesterday with the intention of buying my daughter a birthday gift and Tania did an amazing job on guiding me and helping me out. She went above and beyond ordering the correct size for me since they didn't have the size available. My daughter absolutely loved her new ring. Not to forget I ended up getting my very first charm bracelet and again Tania was VERY PATIENT with me while I was deciding what charms to pick and she educated me on the products care. Thanks Pandora!
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February 2022 by Eddy Chapman
Love the charms!!! Friendly service great selection
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February 2022 by Ana M.
This star is for their customer service at the brea location. I get it, we all have bad days but you can at least say hi. Walked into this store two times. Both those times I was helped by the same person who couldn't even bother saying hi, you're welcome, have a nice day.
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January 2022 by Evelynne L.
I don't understand what the rave Pandora has to offer. It is fine silver jewelry and gold plated piece. First of all...if you own a piece it is very expensive to start out with. When you make a purchase everything seems to be fine and customer serviceis great. I am not a big fan of silver because it tarnish and I don't want to deal with the up maintainance of cleaning it. We were told if our silver jewelry becomes tarnish and to bring it in and it will be clean for FREE. Sounds great right!!! However, they didn't tell you that they will clean your jewelry to the best that they can and then offer you there cleaning jewelry kit and you can clean the jewelry yourself!! I'm not satisfied with my ring cleaning as it was not cleaned to my expectations and satisfaction. I was told since the ring was hard to clean because of the way it was made the Pandora staff did her best to do what she can. Told me since the tarnish was from inside the ring no one can see it. I'm sorry, but I can see it and it's an eye sore for me. Never again will I EVER PURCHASE ANYTHING FROM PANDORA!! SAVE YOUR MONEY!!