-
October 2023 by Henry Barraza
Possibly the greatest store I ever been to because they had the one item I was going insane to get my girlfriend for her birthday that no other store not even frank n sons had. I gave this store a try and the staff was very nice ! I even asked the guy if he can hand my girl her gift and say happy birthday and he was more than happy to! Will definitely return some day if I need something.. thank u
-
August 2023 by Danielle B.
The Pokémon cards are fake and overpriced my son is sad don't buy from here it's a scam 1/10 would give 0 stars if I could
-
June 2023 by Jonny C.
Stopped in with my wife and 2 kids today. We were greeted by 2 staff members who offered to let my kids spin the wheel for free toys. Both of my kids managed to get a cool figurine each. How nice!Staff member Melanie was nice enough to walk us to the back of the store where we found what we were looking for. My kids were able to browse and find other things that interested them. There are so many unique items here in the store!The manager behind the counter even greeted us and offered to help us as we walked by. When we were paying for our items, the manager advised us there was new stock coming in next week and invited us back! Melanie smiled and helped us get through the crowd as we left. What a nice place with great service!!
-
April 2023 by Eric Tapia
Went in with my kid hoping to get a nice toy since it seemed they had a nice selection of them. Quickly I realized we were being followed by a worker. If we were in one isle, he'd be across looking at us.Later after looking through their selection, I noticed a female person looking at toys next to us. We moved on and noticed she kept moving toward our direction still looking at toys. Then I realized she was also following and looking at us. When we were leaving, they both started talking to each other so it was obvious what was going on.Note to the owner: Just have your family members or employees watch customers through the cameras because what these 2 were doing made me not want to buy anything. And I for sure won't come back. Based on other reviews that I just now read, it seems like its a normal business practice for you.
-
November 2022 by Ethan R
Nothing negative.Gundam toys are labeled as "Transformers" and no Gunpla kits.
-
September 2022 by SPARTAN VI
Awesome variety of toys, both name brand and otherwise. However, for a store with "Optimus" in its name and Optimus Prime imagery at the entrance, they have a shockingly sparce Transformers action figure selection. There were maybe 2 "Mega Mighties" Rescue Bots models there, a few scout and core class models (Shadow Strike and Dracodon) and a few other War for Cybertron toys. If you're looking for Transformers, this is not the place.On the other hand, half of the store's longest wall devoted is to board games for all ages, obscure and mainstream. Their selection of board games is very well rounded and comparable to Barnes & Noble.
-
September 2022 by Ashlyn O.
I LOVE this store!! All the workers are really helpful and friendly. This is by far the best toy store in the mall and has so many options.
-
August 2022 by Kent W.
This store is literally filled to the brim. It is really hard to walk through because of how close the shelves are packed with items. Also, you can barely see the whole store so it's impossible to find employees- I didn't see one the whole time it was there. Other than that, it is a good thing it's packed full because of how many options of games and collectibles there are to choose from. They appeared to have to good prices but I would recommend going to a different store in the mall for games or collectibles.
-
August 2022 by Owen M.
Good store, but the staff was non-existent. I came to this store to look at there board games selection, which for the record is fairly massive (and I recommend). Unfortunately the store also feels like it's packed full with stuff, and during my whole visit I never once saw an employee (needless to say I didn't end up purchasing anything). If you want board games, this store could be a good option, just don't expect help and know your going into a very crowed store (and not just crowded with board games).
-
November 2021 by Jashim Sobhanian
Great collection of toys
-
October 2021 by Ali Spolarich
i came in the other day and this employee, Brittney, was so sweet and kind and was able to answer each one of my questions efficiently. she is very good at her job and is contains AMAZING customer service skills!!! very sweet and kind and beautiful! she was very courteous and attentive !
-
September 2021 by Brianne H.
Mid 20s employee with shoulder length hair definitely had a stick up his a*** Followed me around the store from the second I walked in, felt like he was staring at me inappropriately, then was condescending when I was checking out. "I don't know if this is worth the money," you can say that about literally anything. No need to comment on customers' purchases, especially MID check out.
-
September 2021 by Velrine
Couldn't enter the store because we didn't have masks. Every other store I went to I didn't have this problem and masks are optional. In fact, the mall doesn't require masks and the county doesn't have a mandate requiring everyone to wear masks. I don't care to spend money on a place that virtue signals. We took our business elsewhere.
-
August 2021 by Jenn K.
Very disappointing to deal with this toy store. We have come here for YEARS and purchased many many items from the store, I was shocked at the lack of customer service with a damaged item. The "supervisor, Maria" as not accommodating in any way. We purchased several hundred dollars of products 3 days ago. I was simply asking for an exchange... NOT A REFUND. Sorry you didn't consider customer service. Your loss.
-
August 2021 by Sophia C.
The store employee is the rudest man ever. He told us we couldn't touch anything because he didn't like things rearranged. Like it wasn't disorganized to begin with. Store is also has crowed isles and not wheelchair friendly.