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December 2023 by A B
Went from long time customer to I will never shop here again. They refused to refund you even when they don’t send you the item then when their food make sure animal sick, they refuse to refund you even though they have 100% money back guarantee. The lies that come out of the owners, Ed and Sabrina‘s mouth is astonishing. I would not be surprised if at one point they got in a court issue because of the illegal things that they have done and continue to do to the people who make their business go round. I also would not be surprised if they’re putting different ingredients in their food then what is claimed. I can’t believe I ever had a good relationship with these people is very sad evil and disgusting the way that they are.
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August 2023 by Vivian Hash
We placed an order for cat food in January. Shortly thereafter, we were told the product was out of stock but they would be receiving more. It never came back in to stock and we have tried for two months to get our money back. We have spoken to countless employees as well as to the owner, Sabrina, many times. They have given us so many excuses including the check is in the mail. Unless you can afford to just give this business your money without getting any product this is not the business for you if you live outside California. Shame on them.
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July 2023 by Luisa D.
I usually get my CBD oil with NANO for migraines! This CBD oil is the newest in the market with this ingredient!!I take it for migraines ! It works 70% of the time if I take it early enough before a migraine attack!! It's a very good product and my husband has used it for his arthritis pain & had helped also! so I highly recommend it. The service is amazing and the staff is very helpful and very knowledgeable, which helps with new products coming up.
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March 2023 by Reb T.
New customer. Asked for help for my dog who only has a few months to live I asked for some help and spent $250 to $300 and one of the products my dog had a reaction to. I tried to return it and they said sorry once a product is open can't return it. She said she would call the manager and I said look He's dying and I'm willing to buy some of the other products that I purchased that worked for him. I said I don't want my money back I just want to exchange it and they said sorry but we can give you 10% off. For a place that says they specialize in pets, they showed no empathy and I will never shop there!!!!
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March 2023 by Purrmeow K.
So far I'm on the fence with this food my dog doesn't really want to eat much of it I have to put toppers on it I still have to wait and see if she's doing any better with her skin.. my other dog however constantly drinking water and peeing everywhere I changed the food and it stops I wanted to put them both on the same food again and now it's the drinking and the peeing all over again. There is an employee Michelle who is great and super informative and really nice I enjoy speaking to her.. however when I go in on the weekend there's a lady named Sabrina there she's really rude she acts like she doesn't want to help me and really rushes me when I ask questions she seems annoyed and just wants to rush me like are you going to buy something or what type of thing without saying it even though I spend a lot of money in there that's why the only three stars.. otherwise Michelle you should be running the place your customer service is great.. Sabrina needs to work on not being rude to customers..
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June 2022 by Sam P.
I ordered some canned dog food from their website. Several cans arrived damaged. I didn't receive a response when I contacted them about this. Even better, I left a product review about the cans being damaged and it doesn't look like they posted it
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April 2022 by Christina C.
Absolutely the best store on the face of this earth their ingredients make my makes my dogs tummy so happy
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November 2021 by Ann Mizokawa
They have the best dog food that's good for my dog
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March 2021 by Lori Rodriguez
Great customer service and recommendations, my picky lil dog was so excited!
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January 2021 by Selena D.
Customer service here is top notch! My dog loves the food and it is high quality. We went off canine caviar for awhile and could not find anything that compared. Her tummy issues have been resolved and I feel good about the food she is eating. I love that they deliver and I don't have to worry about running out. I would recommend them to all my pet owning friends.
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December 2020 by Dobrinka Cidrof
Online orders are at your own peril! Horrible customer service. No reply to emails or voice messages. If you are fortunate enough to talk to someone on the phone, don't get hopeful, because they don't keep their promise. Total disappointment; even one star is one too many!
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December 2020 by Marissa C.
my dog absolutely loved these hempology treats! super calming for him, especially because he gets anxiety. the cbd is a great thing for pets and it can really change their lives!
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November 2020 by Jacqueline W.
CBD worked like a miracle lotion on my knee injury. I was skeptical about using it on my cat but he looks like he struggles so much just trying to walk across the room. I purchased an oil here for pets a week ago and began giving my kitty half a dropper per day. On Tuesday may cat had not only left my room for the first time in months, he was going after my room mates dog. He hates the dog so it seemed like a good sign but he hasn't done that since. It does look like he is walking better. CBD works right away, and the stuff works but it isn't a cure.
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November 2020 by Rae Beale
Had natural pet products and cbd for pets and mushrooms and other pet products not easily found. Also good omegas that both pets and humans could take. The store is worth checking out. Sell a good brand of kibble. That can't be found at Big stores. It has a flash processing to it.
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November 2020 by Margaret Flynn
What a wonderful shop! Shelley was so helpful and so kind. I am so excited to have found a pet foods shop with whole, natural items for pets.