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February 2024 by Viki
FINALLY...New self checkout registers
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February 2024 by Mark Conner
Found what we were looking for
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January 2024 by Tammy W.
I went to this Brea location to buy some items. Selection was good but checkout was a nightmare. Everything is now replaced with self service checkout. I assume 2 of them for quick small items would work but not all cashiers replaced. All the cashiers are gone and there was no help with checkout. I felt like I was in a cold empty store. You have to know your password to log into the Michael's rewards on the screen to access your account. The machine was not user friendly. I don't know how an elderly person could figure it out if I could not. Waste of my time not having personal service with an employee. I didn't know if my discounts were applied. The worst part is the large camera on the screen recording your checkout with your face. Very invasive and experience was horrible. I will not be back ever.
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January 2024 by RODOLFO VALLADARES
Many products for the house, beautiful!!!
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December 2023 by jenna shipley
Staff was helpful they had everything I was looking for.
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September 2023 by A Angi
I literally just left this location about five minutes ago and purchased some edible glitter. The (only) employee that was at the front register had walked away as I was walking up, no biggie, I’ll use self check out. I rang myself out and the screen asked if I wanted a text, paper, or no receipt. I selected no receipt since it was a small 10 dollar purchase. The guy then asked where my receipt was after he saw me leave the self checkout to which I replied I didn’t have a receipt. My issue doesn’t come with him, it comes with why there’s even an option for no receipt if they’re gonna ask to see one anyways. Take that option away because maybe one day, the wrong employee will be having a bad day and accuse the wrong person of stealing.
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September 2023 by Marilyn Monroe
The store was clean and well organized. I love the ease of the self check out lanes. Will definitely be going back to this location for my crafting needs
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September 2023 by Jeff & Tina Mink
"Interesting" store. The selection is OK, but if you need to use the restroom, prepare to hold it. Unlike other Michael's stores which allow you to use their customer restrooms, this one has them blocked and when asked, the employees will tell you they're unavailable "due to employee safety". I don't even know what that means, but it sounds like the store went thru something traumatic in their restrooms with one of their employees.I'd recommend going to a different Michael's
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September 2023 by Anney W.
I ordered 7 bags for a project and 5 out of 7 were the incorrect bag. It took trips to 4 separate michaels to swap out for the correct bags. Never going here or placing an order pick up from this location.
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August 2023 by Gerald mcneal
Horrible and very rude staff. (See other reviews)Staff point to where you need to go instead of walking there and helping of you see staff Interact with other dont care if you there or not. But it's get worse they don't let you use the public bathroom. The Staff with Attitude told me there "tied of cleaning, mopping the bathroom and thats a man job not for us girls " see the sign (see pic) tell customers to go to a different stores in the parking lot gives a list. There public bathroom is now only for Staff there's 3 bathrooms(one in there breakroom ) 2 in the hallway I Wonder Does Corp now this i beat not. What image are they displaying to the public? Cold heart with Attitude that don't care if your there or not. See other reviews . To add when I was and leaving there a women with a child ask to use the bath for there child the staff told them to another's store like home depot or northstrom across the parking lot!. When they the customer left 2 staff where talk said among themselves they should go home and use there own bathroom why do people come here whats wrong with them. Just horrible
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July 2023 by Tommy Aguirre
I'm a senior citizen and I had to use the bathroom offern and they told me only staff can use the public bathroom thats is designed from customer. I asked why I was told none of the female staff don't want to clean the bathroom it was stated "people are dirty and nasty and need to go home and use there own bathroom " myself and wife left and went down the street to hobby lobby stop hiring these lazy kids and making them in charge
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July 2023 by Kimberly Griffith
Sahara was good on helping choose a frame. Was patient and enjoy her company.
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July 2023 by Lyllyka Metale
They have the stuff you need for crafts and stuff, but hopefully, you won't need help because the employees are never very friendly here.
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June 2023 by Steven D.
Went to this store at 4 o'clock on Friday 6/9 looking for a few items. The staff standing at the front of the store chatting. I couldn't find a single staff on the floor so I went to the front. The manager (white, rude lady) was very arrogant and condescending. She rudely says go to isle 32 and carried on with her conversation. Perhaps if she walked a bit more she'd be healthier and happier. Never going back here again.
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June 2023 by Mary Goldfarb
Huge selection! If you love crafting, or even if you don't, Michael's has everything.