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March 2024 by Charles Bush
The young lady, Zoe, who helped me choose glasses did a great job. She was sweet, friendly and efficient. Couldn't ask for better service.
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March 2024 by Su Esther
Manager Ali is so wonderful ! She helped me to choose my favorite frame for the Chinese New year 2024 ! I give her Five stars ?⭐️!
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December 2023 by Shiv
Eye exam was nice and quick.
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December 2023 by Armando Becerra
The whole staff was friendly and nice.
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November 2023 by erinlynn scott
They made purchasing glasses such a fun experience! Blanca is the best! She was so patient and honest. She helped me find the perfect glasses by offering the sunglasses that I loved as regular glasses. She made the whole thing feel like shopping with a friend and not another thing to mark off my to do list.When I went back to pick them up, she recognized me and instantly said with excitement that all 4 pairs came in! She helps tons of people everyday and remembered me and my order from over a week ago. That’s awesome customer service! Jasmine assisted me in trying them on and also made it a fun and relaxing experience. 10 out of 10 recommend this location! You won’t be disappointed!
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October 2023 by Hilda Romero
Been coming to this locations for many years. Friendly staff and great customer service. Recently was assisted by Jasmin. She went above and beyond to assist with my order and answer all my questions. Would highly recommend this location and their staff.
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October 2023 by Jessica Mazzocco
I wanted to enjoy my experience with Jasmin, unfortunately, I found her to be very transactional and dry. Perhaps because I was passed to her from a friendlier coworker who had to leave (so commission was not going to Jasmin). My questions about the cost breakdown including discounts did not seem welcome, I was constantly referred to the receipt and felt like a burden for asking. When it was discovered that I was overcharged, I smiled and said I know it was just a mistake. I wish Jasmin had smiled or apologized or something. I just felt like I was the one trying so hard to be nice. She was again transactional about processing the overcharge and I still felt like I didn't understand the breakdown, it was awkward so I thought it would be easier if I just asked for a full refund and left. That was an opportunity for Jasmin to turn around the customer experience. Unfortunately, she processed the full refund without comment, handed me the receipt with a "Here you go." I do believe I even felt worse about her coworker's lost sale than Jasmin did. I walked away speechless and Jasmin called out what I perceived to be a sarcastic "Thank you!" as if to have the last say. I walked back to her and whispered that she should not treat customers like an inconvenience, she interrupted with "I didn't." I again walked away and she again called out "Thank you!" pompting me to ask for her name this time. She gleefully called out "Jasmin!" Maybe she just had a bad day or I rubbed her the wrong way. I don't know. But I think we all can use a lesson in humility. I would have had a nicer day had I not stepped foot in this store. I'm sorry that it was a negative experience for both of us, although maybe it didn't affect Jasmin in the least like it did me. I won't be back.
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October 2023 by Michael D.
Recently remodeled store. The workers are very friendly and helpful on top of processing you quickly. The Doctors office is clean and detailed with your prescription, and is great if it's your first time trying on contacts.
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August 2023 by Daniel Thurber
Returned to the store to order replacement frames from earlier last month. Staff was attenuative to me needs and helped pick out the "right" frame.
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August 2023 by A. B.
A special thank you to Allie at this location. I live 38 miles east of here, but drove the distance because of the treatment I received over the phone. I originally visited my local store, where the staff was mediocre at best. You know, didn't speak when I walked through the door, or 15 minutes after for that matter, but perked up when I told them that I was purchasing 3 pairs of glasses that day. Fast forward to me needing assistance a few weeks after purchasing, they were rude to me. Since I was going to my moms that weekend I called the Brea location. Speaking to Allie was like music to my ears.*insert a harp*. She was so empathetic with my concerns and gave me all of my options and told me how she can assist me. I came to the store and was greeted with such a warm welcome and comfort in knowing I would get my frames, whom my local store had told me were discontinued, replaced. Allie called multiple stores to find my frames. She went over and beyond for these frames that had extreme sentimental value to me. We talked, laughed, and got what I needed all in one day. She was amazing and I just want to thank her for treating a customer in such high regard. The entire staff is also friendly and work hard. All of my future business will be at this location and I'm thankful to have found Allie.
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August 2023 by E Rodarte
Great service! I'm visiting from our of town and my glasses needed a small repair and they fixed it on the spot at no charge. Thank you!
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July 2023 by Jessica Prieto
Great customer care! And awesome staff. They are so nice and lovely to be around. Had them there till I picked the right frame and didn’t rush me at all.
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June 2023 by Miriam Gonzalez
I was very happy with the service, and really treat kind in attend to your needs. Whether it's a contact lenses or glasses.
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June 2023 by S Perez
My computer reading glasses just broke, and I definitely need them to work, so in a mild panic I called around to a few eyeglass stores, particularly LensCrafters since they are known for their same day service.?Unfortunately, in reaching out to my local LensCrafters in Whittier I was disappointed to learn that they could not fulfill my request and in fact it would take probably 14 days to get my new glasses....14 days...really? ?I called the Brea store and spoke to Allie, (I do hope I'm spelling her name correctly), and right from the start she was courteous, friendly and assured me that I could get my prescription filled and have my new glasses "in about an hour." That's what I'm talking about! ?I headed over, found some great frames, and you guessed it....my glasses were done within the hour! ?You saved the day Allie! Thank you so very much. My stress is gone and I'm ready for work on Monday! ?
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May 2023 by Natalia Ramirez
Amazing service, we were on vacation from NYC and when our glasses needed to be repaired they did not hesitate to help reapply the temples back on the hinges. Definitely a great place to get your glasses fixed. They also have a great variety of frames!