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December 2023 by Island D.
We have been to a couple of stores but we found exactly what we were looking for at this location. Everything was staged so well. The sales consultant Koichi Motegi assisted us and was very knowledgeable. He even went the extra mile and drew us a sketch for our bathroom remodel. He's amazing! Make sure you ask for Koichi or make an appointment. You will not be disappointed.
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December 2023 by Marilyn H.
Five Star for Koichi, who had helped me immensely. Our project was delayed by numerous (freight) delivery issues. Koichi spent a several hours with me finding products that are available for delivery.Kudos to Koichi for his courteousness and efficiency! I will be looking for him again when we do my brother's renovation.
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December 2023 by Deeah K.
Love this Kohler showroom-they have a wide selection of Kohler products on display to view and test out. The associate who helped us was Koichi and he was so very helpful! He spent a long time with us showing us different finishes and giving us samples to test colors. Koichi also gave us printouts of all of our selections with installation instructions included in a nice folder. Koichi was so efficient and courteous, and we appreciated his great service!
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December 2023 by Eugene and Demi Jang
We came by the Brea showroom with a very general idea of what we wanted, but after speaking with Koichi, we left with the confidence that not only would our fixtures look good, but that they were also functional and of excellent quality. Koichi had extensive product knowledge and took the time to understand what our needs were before guiding us through what can often be a very overwhelming process. His expertise was impressive but even more so was how personable and genuine he was. We truly felt that our interaction was more than just a transaction; Koichi created an experience for us, one that we very much enjoyed and appreciated. It's just too bad that it's not every day that you can do a remodel and come in to chat and consult with Koichi Motegi - he is truly that amazing. Thank you!
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December 2023 by brian lear
Koichi was awesome and very friendly. Thank you for being such a great person.
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December 2023 by Carole Jessup
Josh was extremely helpful, professional and kind. I told him what I was looking for and he made it happen.
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November 2023 by Panny P
We had such great help for our bathroom. Koichi Motegi, who was our sales consultant, wasn't just only picking our remodel in line with design, solved our problem with all the sketch, beautiful drawings, it was very exceptional work. And he put together a detailed proposal for our remodel and went beyond to help our decision. Thank you for being so professional!
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November 2023 by J Newburg
We recently visited the Brea Kohler store and had a great experience. Koichi Motegi was our salesperson. He was extremely helpful to us. He patiently listens to the customer to address our needs. Furthermore he provided insight regarding questions we did know to ask. Koichi is a true consultant not a salesperson. Thank you so much!
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November 2023 by Olivia Brown
Koichi Montego has been great to work with as we design our new bathroom. There are so many decisions to be made, and he has helped us make some very good decisions. We appreciate all of his help and patience.
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November 2023 by Ruwen Libato
I was glad that we looked for another Kohler store and went to this Brea branch. The first Kohler store in Irvine we got a lukewarm and rude customer service. So meeting with Mr. Koichi in Brea branch was a breath of fresh air. The 30 minutes drive was worth it. Mr. Koichi, was very respectful, well dressed and soft spoken gentleman. He was very knowledgeable and even helped us in our design problem and gave solution to it. My husband and I was very impressed by Mr. Koichi kindness and willingness to help customers like us. I was ready to give up on Kohler but the interaction with Mr. Koh made me decide to stick with Kohler. It’s a pity I can only give 5 stars.
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November 2023 by Captain Nikos (Talking With Dick Podcast)
Mr. KOH is a super cool person. And very knowledgeable and helped us with design our home bathroom. I say if you go here please see Mr. KOH. Not only is he nice but super respectful.
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November 2023 by Louis Hernandez
Kochi was amazing! He helped us with the specific dimensions needed and brought details to our attention that we had not considered. He extremely knowledgeable and engaging.
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November 2023 by Karin Acker
Excellent customer service!Koichi is very knowledgeable, very personalble, and a pleasure to work with.
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November 2023 by Norco Family Dental Group
Excellent service. Very helpful and informative about product. Helped us to choose right products. Thank you Mr. Koichi.
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October 2023 by Rouen L.
5 stars because of Mr. Koichi. He was very respectful and knowledgeable and even helped us find a solution in our design problems. Well dressed and kind gentleman. We are buying Kohler because of Mr. Koichi's treatment and excellent professionalism.
