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March 2024 by Isabelle W.
This review is specifically for the customer service at the Brea Mall location. I've been in about 10 separate times, and not once have any of the women working ever greeted me, or asked if I needed help with anything. It feels like they're going out of their way to not make any eye contact. Very odd customer service behavior. However, I love Janie and Jack clothing and will continue to shop online since it is a much better experience than going in-person.
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September 2023 by Myko Yeomans
Beautiful and cute clothes for children! I found some beautiful outfits to gift my grand baby.
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April 2023 by Xiaomeng Sun
I really like this brand and kid clothes! However I have really bad experience in your store today. I always buy Janie and Jack as a gift for my friend. I bring my son go to the brea mall store. My son only two and half years old. So he try to open the clothes drawer. I told my son don’t do this few times, but I am busy to looking an infant baby boy clothes for my friend. In the same time, my son try to open the drawer again. But he never broken and mess up anything. He just curious! Your store staff is extremely rude and yelling to my son let him stop. You can nicely told him stop. I feel so bad! Because your store is sale kid’s clothes, your store staff should be kid’s friendly! That’s really sad! I still buy the clothes as gifts for my friends! However, I feel shock and sad!
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September 2022 by Jennifer L.
I bought some insanely overpriced baby shoes costing $70. My daughter wore them for less than 30 minutes and they left sores on both her ankles. I called the store and they won't let me return these very expensive useless shoes. Waste of money.
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July 2022 by Adrian B.
I went to my cousin wedding. I was glad to hear she got pregnant. She was having a girl. For her birthday I got her a pant suit at Janie & Jack.
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November 2021 by Gloria M.
Went to go return some items on Sunday, 11/28/21 and the service was great! I immediately received my credit on a card with no issues. Dami was kind and friendly and asked if I needed help finding anything for my daughter. I ended up purchasing this cute black faux fur coat for my baby! The material is soft, thick and two sizes larger, but hey! Babies grow a size in a blink of an eye! The store is rather small but they work hard to make it work with the space they have.
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June 2021 by Raenel Montalvo
OMGOSH...Love their cloths for kids...pricy, but worth every penny. New Grandma, so cost isn't an issue for my baby. Cloths are the cutest ever !!!
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March 2021 by Danny Jaramillo
Awesome clothes for kids.
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March 2021 by Anthony Sliger
Employees were very helpful
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March 2021 by Perla Collier
I went shopping at Janie & Jacks looking for a Baby Shower gift. Was disappointed as I found a lot ofsales items but nothing for the Fall. A lot of Spring items and Summer clothing. I guess the Fall collection won't be arriving until the Spring and Summer collection are great.
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February 2021 by sandra g.
This review is for their customer service specifically processing refunds. I ordered the item Dec.13, 2020 at this location to be shipped out to my sister in Texas. They notified me by email the next day that my order was cancelled but no information about the reason for the cancellation or refund was shared in the email. I called customer service late December to inquire about my refund and only then that they started the refund process. I called them again mid January 2021 and they told me to wait for another 10 business day. I called today Feb. 12, 2021 and was told that I'll get my refund by the end of the week. It's been two months and I haven't received my refund yet!!! Somebody is definitely not doing their job fast enough.
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December 2020 by Alexa G.
Love their clothes, all my daughter wears is janie and jack and theres not a day that she doesnt get compliments
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November 2020 by Tanya Monroe
Such cute clothes
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November 2020 by Shirley Haney Rafferty
Bought several items advertised at a % off last week. Salesperson talked non-stop with me. When I got home, I discovered I paid full price for all my purchases for 2 grandchildren. I have been a faithful customer for years....No more..ever again...
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September 2020 by Becky B.
This review is for their dishonest pricing. Ive been watching their site looking at all the beautiful but outrageously priced items. Ive been waiting for a coupon or deal they'd run. They do have good clearance so my beef isn't w the clearance. Its with the fact that I just got a 25% off notice in an email and I was all excited clicking on their site and what do ya know THEY RAISED THEIR PRICES BY 25%!!! I KID YOU NOT. Nice try janie and jack- that is a "we think youre too d*** to figure it out " trick.
