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“Carly was amazing. She took the time to really listen to me and answer all of my questions not once did I feel rushed. The cherry on top was, I walked out of there with my bill a few dollars less and I got an additional line to use as a “home phone”She even showed me exactly what my bill is going to look like and I just got my bill today and it was exactly what we talked about!!in all of my years with Verizon I don’t think that has ever happened!!”
“Went to the mall to upgrade my son's iPhone, and it was busy at the store. Elijah checked in with us and even made some valid points about the new iPhone that is coming out and said I will be with you when Im done and his other appointment went long but he still made it a point to let us know he didnt forget about us. Elijah went above his duties to make sure my son got what he wanted and that everything was working. The first time I left T-MOBILE happy and did what I went into accomplish. Elijah did an outstanding job.”
“On Nov 6th after 1pm lack of empathy and Customer Service from Carlos. He scolded me for not signing in and walked away to have a private conversation with someone else. I’am a handicapped Senior and was standing for at least 15mins or more.
Michael assisted me and was extremely outstanding and very knowledgeable.
VERY Customer oriented. I was very happy with the outcome on speaking to Michael even though I had a terrible experience with Carlos. Mrs.Santos”
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“Thank you Stephanie H. for your patience, knowledge and excellent customer service ??. You made my transition to TMobile a very pleasant experience ?. Thank you, thank you ??.”