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June 2023 by Gable
Not an Indichino store, it’s a poorly managed and inadequately staffed small corner of the men’s dept in the Nordstroms at the mall. Don’t waste your time here and just go to the actual Indichino store in Glendale.
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March 2023 by Nick V.
The Indochino store is located inside a department store. I came to get my suit altered during business hours, and the department store employees told me that the Indochino representative didn't show up to work
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February 2023 by Howard Ispas
This place is completely incompetent and unhelpful.Canceled our appointments twice, second time through email right before our scheduled time.Speaking with the manager Eileen, she said that the person who does the measurements was suddenly in the hospital. Which, if true, is unfortunate, but she offered no help, no insight, and took no actions to correct their mistake, and then when we asked to at least reschedule, told us she was incapable of that and we needed to call back. Its almost like they dont want our money.Don't use these clowns, they are unprofessional and undeserving of your business.
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January 2023 by Juan Martinez
Your brea mall people are horrible. New guy greet me and told me that he couldn't take my measurements because he was new he said the other guy will be right back. 1 hour later the manager Eileen comes up an tells me the guy that knows how to measure just went to lunch!!! Couldn't help me until pass 4pm after his next appointment!!! I was there at 230pm. If that is the customer service experience at the front I can only imagine the customer service after. No thanks! Tanking my business somewhere else.
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December 2022 by Chris B.
Complete waste is time. Chris, sales rep was no help. I show up for my appointment and says he is currently working with someone at the moment. 45 minutes later, still waiting, I tell him I can't wait any longer. He asked "can you come back another day?". No, I can't come back Chris. That's why I made an appointment In the first place. Don't bother with this company. Just spend a little more and buy somewhere else.
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November 2022 by matthew p.
Horrible customer service. Went in to discuss a Tuxedo issue for an order that was fulfilled. The customer service lady working right now refused to help me without an appointment despite the fact there were no other customers. She was rude and gave me attitude. She refused to even discuss the return or exchange policy or even discuss the appointment process. She had no interest in helping since there was no commission forthcoming. I won't return to this location and I hope customers go to one of the other locations with better or actual customer service.
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September 2022 by Jacob N.
I am going to be honest, I've known about indo for a hike, because of Ben Shapiro and wanted to give them a shot. My wedding is coming up and so I called and you have to get directed 2 times, just to get to their department. So when I first got my suit fitting I didn't really feel was as personal and it was more a sale (but I already wanted it). The second time, I worked with Chris and Zachery and it was far better and I really appreciate worked with them!
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September 2022 by Christopher Peck
This location is by far the best to go to if you must use Indochino. Zach, in particular, may be the most genuine and competent person I've run into in a very long time. He went above and beyond to help fix something that another location messed up several times in a row. I'm absolutely shopping here the next time I need anything.
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August 2022 by daryl xu
Visited Zach at Brea. Zach was extremely helpful and knowledgeable about all different fabrics/styles. Highly recommend Zach for all your suit needs!
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August 2022 by Xiang X.
Visited Zach at Brea. Zach was extremely helpful and knowledgeable about all different fabrics/styles. Highly recommend Zach for all your suit needs!
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August 2022 by Denny D.
A friend recommended me to use indochino as they apparently had decently quality suits with a quality experience. However, the experience I had was just an extreme waste of time. I wasn't even measured; the guy only had fabrics to pick out with no suits to try on. If I knew that this location was like this, I wouldn't have wasted my time to make an appointment with a company that doesn't have any suits to try on. Save your time and do not go to this location.
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August 2022 by Opig Pig
Shoutout to awesome CHRIS for his Excellent Customer Service!!! CHRIS took his time helping my fiance choose his wedding tuxedo. He answered all of our questions, took time explaining things, and made our process easy and fun. He has immense knowledge on tuxedos and suits. Chris paid close attention to details when measuring my fiance. He was cautious, patient and engaging. We highly recommend Chris for your go-to-person at Indochino! We hope to work with Chris in the near future!!!The only complaint was the ipad that Chris used, which isn't his fault. We can barely see the broken screen when completing the order.
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June 2022 by Bruce Pan
The previous review is quite unfitting to my experience. The serviceman Chris was very timely and very sociable while taking my measurements for my suit. Would recommend to people looking for a tailored suit.
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June 2022 by Brandon S.
I went to get measured at Indochino for a custom suit for my wedding. Took about an hour to get everything measured. The problem was, the guy never asked what style of suit I wanted. Fitted, oversized, etc. I never got to try on different samples of jackets from large to small to see what I preferred. If this were my company, I would have 10 different style suits that customers try on FIRST, and then once they decide on a suit they really like, customize the tailoring from there. But Indochino doesn't do that. They just measure you, make it, and hope you like the suit they made for you without ever trying it on. Soo, when I finally got my custom suit a month later, the jacket seemed huge, it was long and frumpy looking. I took it back to get it shorter and they charged me an extra $150 for tailoring. It was still huge. The style isn't what I wanted and I ended up going to buy a suit at a department store for my wedding that I actually love. This $700 custom Indochino suit will sit in my closet now. Pass on Indochino folks, the business model is broken.
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June 2022 by kenny anderson
1 out of 5 stars strictly because I will not do business with someone that treated my fellow groomsmen with absolute disrespect and lack of common sense. Zach and Chris you guys really chose to treat a customer with such disrespect you both should be fired and never work in customer service again. This place needs new management ASAP. I am a groomsmen who had an appointment to get not only one suit but three. I will be taking my business elsewhere.