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May 2024 by Antionette Hill
I recently had the pleasure of staying at the Highland Motel in Brea, California on May 24, 2024. I chose this establishment based on the positive reviews it had received on Google, and I must say that I was not disappointed. The motel was exceptionally clean, the bed was comfortable, and the atmosphere was quiet and peaceful. I will definitely be returning to the Highland Motel in the future. Thank you for providing such a wonderful experience.
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May 2024 by M L
There were mites and developed a skin rash from them. Front desk is incredibly rude for no reason. Paid way too much, deposit was not returned and was more than I was told for the deposit. The man would not print me a receipt for my stay. I have stayed here several times throughout the years, as I used to live in the area and this is close to my family. After that experience I will not be returning. It's not worth the price.
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April 2024 by Shawn Macleod
Rooms are okay. Location is fine. Service is substandard. I’ve stayed there several times and for the most part it’s been okay, but recently I stayed there and have had a really bad experience with the staff. My girlfriend and I were accused of stealing a smoke detector that was missing when we arrived. There was just wires hanging from the ceiling. I guess I should have reported it, but figured the housekeepers would have noticed and they were aware of it. They tried to make us pay for it on our last visit, but we refused being as it was like that upon arrival.
In addition to that my girlfriend was treated extremely poorly upon last check out due to the fact that on our last stay I had a seizure which is a medical condition I’m being treated for and I was profiled by them as some kind of degenerate due to my tattoos and the way I dress. I have worked as a department manager for Mercedes-Benz for 35yrs and to be profiled by this place is ridiculous and disgusting. I will never stay there again and I would advise you steer clear of this establishment and their judgmental inconsiderate rude staff!!
Rooms: Rooms okay. Basic at best.
Safety: Lots of vagrants around.
Food & drinks: No food served there.
Noteworthy details: Motel is okay. Staff has been good up till last visit. Guy with a ponytail is rude, judgmental and extremely unprofessional!!
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February 2024 by Wendy Henderson
Very clean but had luke warm water the entire week I was there. That was a little over a year ago . They also asked me to not return because I refused to pay 200 extra for the sheets
as if I would because my daughter started her time of the month and there was some blood on the sheets. I paid in the vicinity of 500 plus a deposit they asked me to pay them 200 more for the sheets when I had paid an entire week plus a deposit and stuck it out with Luke warm water. I heard complaints as well regarding the water. They have some nerve.
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February 2024 by dan Branch
“Jonathan” is boosting the ratings on booking com with a million perfect reviews
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February 2024 by Kristyna
The room was clean and provided amenities. They require a deposit of $50 they will charge you then refund back the next morning. Checkout by 11AM. The shower water pressure was really low. The room has a fridge and small desk. My boyfriend and I stayed in the very back and parked next to our room. Luckily we didn't have a person in the room next to us that night. The place is nice, however they only have about 25 to 30 rooms available total to rent on the property so I think they sell out more quickly. There are different food places and stores within walking distance in both directions.
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February 2024 by derrell dyer
The hotel is comfortable for the price. everyone has their own opinion but I find it a descent hotel in the right location near food and the mall area. Everyone has their own experience. but I felt welcome when I was saying on January 17th
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January 2024 by raina
owner is a loser. his wife is kind but he is just so rude. started cursing at us because we asked for clean towels and he wouldnt give any for 3 hours never got them because he kicked us out for asking for towels. didnt refund. shouted at my daughter who is just 5 and my son was in the shower, he couldnt dry himself. he called police and the police told us they get called here often because he is so rude. the pillows suck. ruined our vacation. Never staying here.
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December 2023 by Blue B.
Hella rude. My kids were showering no clean towels. Asked for clean towels and he said the maids will bring them. Asked again an hour later, he said to be patient. Then after another hour, still no towels. My kids had to dry off with used towels and we never got the towels. Asked once more because we still had a night left. Started screaming at my 5 yrs child and said to be fucking patient. Using bad language. My child has been mentally harrassed for no reason and he went into our room didnt refund and kicked us out. He was lucky we were staying there because there was a hell lotta bugs. He told us he owned the place and he can kick us out but when the police arrived they told us they get called here a lot and he started lying that he is manager? Make it make sense. He grabbed our stuff and threw it out. Pillows are also uncomfortable and bed is so hard. Hate this place, it's a hell. Never come here.
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December 2023 by Jackie K.
I wish i d read bad reviews earlier. Today, I finally became a victim of this hyland inn brea. Police came twice due to owner's foul languages and threatening customer in front of kids. In a nutshell & To make a long story short, Never book this place or u will/might experience a hell. Zero star shittiest inn in my entire life.He is a liar . I paid for 2 nights but he d not refund after he kicked me out . The reasons are funny . He goes like ...I owned this place. I can do whatever I want. U fuck off .because i asked a towel twice. I waited an hour and a half and asked second time and he started yelling at me. The way he kicked me out was super shockingHe used his master key and opened my roomWhile my kids 3 kids were sleeping. He grabbed my suitcase and tossed it on the cement. Reason is ludicrous, as wellHe kicked me out after I requested a clean towel. He screamed at me . And said I should ve been patient. But i was patient enough to wait an hour and a half. Never go this place u can be a victim like meHe took my money He yelled with foul languages.He threatened me and lied that He d approve the refund but he disapproved when hotels.com called him.He is a scammer and liar . Hope he gets a karma. A Rude n anger managing problems indian owner needs a consequence .As a customer, requesting a towel is not a big deal. But , he made a big deal out of nothing and kicked me out and kept my money for 2nd day and made my trip indelible ,in a horrendous way.Adding more his dishonest behaviors- ownerFor instance,Insolent and uneducated human being owner; ; the way he uses the language-- stand ! Instead of can you wait for a moment.; he upgrades the room on his own, he charges the higher rate.
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December 2023 by Christian LeBlanc
Stayed in a hotel just down the street from this one and hated it, booked this one the next night and loved it. Great value for what you pay for, bed was comfortable, room was clean, water was hot. Would stay again!
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November 2023 by Jessica B.
I wish I'd heeded the bad reviews of this place. Hotel owner checked us into a room that he knew did not lock. He didn't tell us, and when we discovered it the following evening and asked for it to be fixed, his response was, "it's a good area, don't worry about it." When he finally got ahold of a handyman on the phone, I heard him say "remember the door lock I told you about yesterday?" So he knew that it was not working before we even got there. And when I told him that "it's a good area, don't worry about it" really didn't cut it as room security, he had an absolute temper tantrum. He verbally bullied us, lied to us. He wouldn't let either me or my husband say two words, literally would not let us speak at all, and then kicked us out of his hotel. Because we asked about a lock that he already knew was broken. Because it showed last of trust in him. The man who verbally abused us as he was lying to us.
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November 2023 by Fred
Located in a residential area, this motel allowed us to sleep when we arrived in Los Angeles.
we had no noise, often a luxury in a motel.
Note the proximity of a shopping center, a café and dinner.
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November 2023 by Three Ducks in a trenchcoat
The best single word to describe this place would be "serviceable". Stayed during a last-minute trip.
The room was small, clean, and mostly filled with the queen sized bed. It had a TV, microwave, sink, and bathroom.
The bathroom had a bathtub, but only a showerhead (no faucet).
The AC worked, but blowed directly onto the bed which was annoying (vent direction could not be adjusted)
There are about half as many parking spots as rooms, so the lot filled up each night and people started "creative" parking arrangements.
This place is.... serviceable if you just need a room.
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October 2023 by Tammy Stebbins
I wish I could really say why I was there. But its quiet place and everyone minds their own business there.
