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June 2024 by Kimberly sandoval
Don't book/ or stay here. I booked a stay here like almost 2 months ago. They basically charged my card and gave my room to someone else and I have gotten the run around for refunding me. The chola girl checked my ID and said I was already checked in. Mind you, I dont live anywhere near there and I had just gotten there.Lots of promises that the manager will call me back and I have never received a call back lol. Anyways, I was left with no where to stay and ultimately had to book a room elsewhere because they gave my reservation to someone else and even charged me for it. DONT STAY HERE.
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June 2024 by Lashonn Rogers
This place is disgusting and I do mean disgusting food on the ceiling the carpet was filthy nasty nasty nasty nasty had I not had my grandson with me I would have slept in my car ? I wooden recommend this place to a homeless person need to be under New Management new housekeeping and new staff. And I only gave it to one star just to post it
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June 2024 by Jai
Extended stays in orange county are owned by the same owner. These places have been a ditch for most people trying to bounce back from covid financially. They have a multitude of law suits, and they depend on the homeless and misplaced of california. With no real management and lack of professionalism....you would be a fool to go to any of these. I mean look at the reviews....and believe what you see....it's not that bad it's worst.
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May 2024 by Adam Barajas
This place was a dump. Left after one night (instead of two) and would have been sooner had I not arrived late (9pm). Had to wait 20 min for someone to show up in the lobby just to check us in.Found the room old and worn out with little done to maintain or upgrade its appearance or condition. Chipping paint, cracks in the walls and cabinets, old fixtures, terrible fluorescent lighting, found a hair on the bed under the pillow, just gross. The place is pet friendly, so I guess that’s a plus if you like to travel with animals. For me, it just means a dog probably urinated (or worse) in your room recently.The beds themselves were tiny “full size” beds, barely larger than a twin size mattress. The floors were not carpeted and had several damaged floor tiles that were a hazard to bare feet (see photos).Zero amenities beyond two disposable cups. Supposedly you can ask for dishes and silverware and other things you would expect at an extended stay hotel but I didn’t stick around long enough to find out. No coffee maker or hair dryer in the room.The bathroom was the final straw. Toilet seat was barely attached to the bowl. And the bathtub looked like it had only been cleaned by the feet of previous guests (see photos).I could go on and on but you get the picture. It’s a sad, sad motel with little going for it beyond the fact that I didn’t see any roaches.Oh yea, and the entry door handle busted as we walked out to go check out early. An appropriate end to our miserable stay.I wouldn’t go back nor would I recommend it.
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May 2024 by Martin Gutierrez
I booked a room on 5/23/2024 up to 5/25/2024. Let start with online accounts that I wasn’t able to have access or see my up coming activity (reservation). Online accounts need improvement and receptionist couldn’t see my reservations which I had done directly through Extend Stay Hotel. Good thing I had an email showing proof of advance payment and booking because they would have charge me twice.Reason for my stay was for a funeral service. My family and I travel 6 hours from Modesto, CA to come to Whittier, CA . I booked my stay in Brea, CA.Upon arrival, We found a lot of discrepancies in the room 227.-Damage bathroom door-bathroom sink clogged-bathtub drain clogged and out dated-shower head clogged and spraying water everywhere-shower handle doesn’t shut off the water properly so there is a leak-shelves rack in living space falling down and missing the part of the rack-AC unit not clean and filter backed up-dust all over the room and floor dirty and it seems like they don’t change the mop water out because it had a bad smell of dirty mop/waterSummary:-I clean the clogged bathroom sink by disassembling the pipe to pull out a bunch of hair.-I clean the shower head by disassembling it and trying to clean it.-Caulk from the tub was peeling off and it had black mold on it-We cleaned all surface areas with sanitizing wipes and looked like it wasn’t cleaned before our arrival-Floors partially cleaned with sanitizing wipes-Cleaned the AC unit filter with my hands because animals fur, hair and dust from a long time was gunk up on the filter.-bathroom vent needs cleaning-Room is unfit for public healthWe had reported to both receptionists about the discrepancies found but they said they were going to have it fixed the next day because they needed to call the maintenance person to come and fix it. We were going to go out that day and asked if they could fix it while we were out but the only thing they did was to write a ticket to report it and said they were going to check if the maintenance person was around to him come by the room. We left and after a long day when we came back we thought the deficiencies were corrected, to our surprise nothing had been done and no note had been left to explain as to why. My wife called the front desk to communicate and make sure things were addressed however the receptionist on duty didn’t know anything about the report we made in the morning before leaving so she offered to write another ticket and have the maintenance person come by the following day. After seeing my wife frustrated I took the initiative to check and clean the shower head and the bathroom sink drain to make it a little pleasant to shower after a long day, then I called the front desk and told them that I cleaned most the problems they only said “oh that’s so kind of you and we will let the manager know.” The following day maintenance guy showed up to my door in the afternoon time frame and said “hi, I am the maintenance guy here to take a look at the problem in the room” I told him that I have already fixed most of the problems and he said “oh that was easy and thanks for making my day easy” and walked away.Overall my family and I didn’t have any options but to stay there for the duration of our visit. We looked into other hotels but unfortunately they were either booked or were not pet friendly. It’s a shame that other people don’t clean up after their pets or don’t take care of the property and let their pets run wild ruining it for the families that train their dogs and do everything right.Note: I have pictures which I am going to post on review with same notes.The pictures shown by the business do not correlate with the actual rooms, it looks more like false advertisement.Rooms: I booked a room on 5/23/2024 up to 5/25/2024. Let start with online accounts that I wasn’t able to have access or see my up coming activity (reservation). Online accounts need improvement and receptionist couldn’t see my reservations which I had done directly through Extend Stay Hotel. Good thing I had an email showing proof of advance payment and
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May 2024 by MARIA G
Well to start let me say yes custumer service was good but not a good experience i check in then go check out the room omg its dirty so went back to front desk to tell them that room had not been clean so they gave me another room i go check it out but the smell was horrible carpet feels like it was all wet anyways with that being said id say dnt go there to stay also before i forget the front desk said they would give me a discount do to the first room they gave me was dirty and nothing didnt get any diacount !Not a good place to stayRooms: ROOMS SMELL REALLY BAD EVERYTHING NEEDS TO BE UPDATED
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May 2024 by margarita hernandez
Bad experience dirty place
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May 2024 by Janet Fischer
Rooms smelled musty, kitchen cabinet doors were falling off the hinges, Cove molding falling off the wall, tub had rust stains and surface peeling. Inside of drawers was dirty. Staff moved me to another room that was better, but still not good.
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May 2024 by Chad_Electric
taylor is awesomenessNearby activities: awesome stuff
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May 2024 by Nelly Salomon
So this hotel is $74 in hotel com but when I got to the counter the counter associate told me he was going to charge me $100 on top because I’m checking in late not at 3pm$174 plus tax for this hotel???????Please stay away from here with $174 plus tax you can stay at an actual nice hotelLook at the photo for reference to see if you would pay $174
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May 2024 by Shahab Mojabi
Dear Owner ,Hope you are doing well.Please close the door of your Motel . Because it is not good even for one night.Bed was broken and room was not clean plus all garbage was in the corridor.Your desk man was gentleman but it wasn’t enough.We leave your hotel same time when i see the situation.RegardsRooms: Very bad and bed was broken
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May 2024 by Romeez LLC
Very bad Service communication gape between morning / evening shift staffCall Friday 5:15pm of time & inform will be check in to request to prepare key card because system will be down between 12-1am front desk person said no worry just come dial 0 we will check you in.
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May 2024 by Warren Giles
When I arrived at the counter there was two employees. I stood there for five minutes before one them said “One minute“. The male employee name was Nik and the other one was a very round black lady that had a fake chain on with a big “C” on it . It probably stood for cow. Both of them was extremely unprofessional, rude and very Inconsiderate to say the least. My bathroom still had toothpaste in the sink from the prior guest . The bath tub is in horrible condition I will leave pictures. I’m very disappointed in choosing Extended Stay American.
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May 2024 by Trần Thị Ái Liên
Staffs are extremely nice. Room runs down, paint chips, smell awful, dirty towels, sticky surfaces... trash on the hallways... nasty...
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May 2024 by Ivy Lais
PLEASE JUST STAY AWAY FROM THIS HOTEL!!! THEY CUTTING PRICE FOR A REASON!!! VERY SMELLY OLD ROOM AND A SUPRISED BEDBUGS!!!
