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February 2024 by Olivia Perkins
The customers service in this store is exceptional. I was helped by a young woman named Mariana who dropped everything to ensure I got what I was looking for. She was very friendly but also professional. Will definitely be coming back to this location.
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January 2024 by Jacqueline W
A very boring trip to the Brea mall became the adventure of the holiday season when I saw someone carrying a bag from this store. The mall directory did not show the store, the web directory for the brand indicated it was located in 1052 downstairs. It’s actually located upstairs pretty close to the food wing.This is the old school Dr Martens we loved in the 80-90s. Not the ones you see for sale at Ross a stores for $60. They didn’t have any killer or sales despite being the week after Xmas but the staff offered a 10% discount to persuade me into buying the shoe I had tried on.I hope they do good in Brea, it’s the only store that will get me back in the Brea again.
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November 2023 by Jason Koh
Thank you for the advice. You were right. Most comfy work shoes to date.
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November 2023 by Richard Gonzales
Helpful staff great selection.
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October 2023 by Natalie Martinez
It was my first time going into the Dr. Martens store yesterday and I was greeted by Jason as soon as I walked in. He was able to help me find the perfect docs for this fall. Jason was very helpful and friendly and I will definitely be coming back again soon for more docs!
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September 2023 by Kalysia Steward
About a week and a half ago I went into the Dr. Martens store for the first time. I’ve never had a pair of doc martens, and I’ve always wanted it some. I was so grateful and thankful for Erick and Jennifer for being very helpful and patient with me, and explaining the difference of some of the products. I will definitely be back to the shop and I’m waiting on the phone call to let me know of the shoes I want are back in stock.
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July 2023 by Christie X.
Good selection of Docs, including a sale table. Very friendly and helpful customer service. Shopped this location a few times with purchases and returns, transactions are always easy and staff is always very helpful/patient.
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June 2023 by Jacqueline Olguin
Excellent and friendly service. Jennifer was a big help while I was trying to figure out what sandals would work out best for my condition. She was patient and explained the different leathers on the sandals. Will definitely come be coming back.
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June 2023 by paola nieves
I visited the store yesterday 6/17 with my dad to buy him his Father’s Day gift. He didn’t really know what he wanted but he definitely wanted docs. I always come to this store because the staff is always great but I just wanted to give a big shoutout to Jason for his help and just overall great costumer service! He was really kind and helpful! My dad‘s really picky but Jason was really patient with him and helping him find the right shoe for him and helping him try on different styles and sizes. And I loved my experience so much that I ended up buying a pair for myself too! Lol
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June 2023 by Quinn Vu
Walked in to browse and try some new styles out and ended up walking out with two pairs. All associates were phenomenal and provided with a great guest experience. Shout out Samone for the kind words and encouragement as well as the rest of the team for a comfortable and awesome shopping experience.
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March 2023 by Danielle L.
Very rude customer service. They opened late, and when I asked a question, the lady was very hostile. I drove 1 hour away. Bad representation of the company.
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March 2023 by Samara Goddard
Customer service is great here! They make sure that you're happy with the fit of the shoes/boots.The quality of the brand itself is amazing. And it has fairly easy care.Trick of the Trade for any shoes, go by your EU size. Because the US size can be very different from brand to brand. It has never failed me.
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March 2023 by Liliana Gonzalez
Visiting the Dr. Marten store in Brea is always a must. I have had the most pleasant experience every time going in. Iliana is the most genuine sales associate. I bought a total of 3 pairs of Dr. Martens and Iliana has helped me all 3 times. I cannot thank her enough for her exceptional customer service skills. Can’t wait to go back and make it a 4th pair!
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March 2023 by Patricia Vazquez
The Manager that was present in Saturday 03/11 between 11am-12pm I didn’t catch his name but he was so amazing! There was a good amount of people in store but he got me in and out for an exchange quickly and was very nice. Thank you for being amazing. I get social anxiety so being around a lot of people in small spaces is hard for me. So being in and out was very rewarding to me.
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March 2023 by A J.
Incorrect hours online. Super inconvenient also the employees shewed us away for trying to ask for the store hours. Rude service. How about respect your customers who support your business instead of basically telling us to F off. Check whoever was working the closing shift date 3/2 at 8:00. Rude immature kids. Will not be returning to this location.