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January 2024 by Elizabeth T.
Worst bank experience and worst Chase location. Chai Saechao was not helpful, rude, and uncaring. I would never go back to this location or do business with Chase again. They do anything in their power to make life more difficult for you. The employees I have met at this location are incompetent and unprofessional.
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November 2021 by Alex V.
Amazing experience for opening up an account. Love the way these guys work. If you're lucky Justin will help you... very friendly and efficient!
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February 2020 by D H.
Worst Chase Ever, came to do a wire. 10 employees talking to each other, but too busy to help me.
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January 2020 by Shengjie L.
This is the worst bank experience, I got there within 5 mins they open in the morning and waited 30 mins with no one helped me, just signed in, avoid this location!!! I'd never come back again, such a waste of my time!
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November 2019 by Ming H.
Location does not have an outdoor ATM, possible for safety reasons. The one inside is adequate. I don't feel safe coming to this location at night, but day time is okay. In the lobby they need to have more ATM so you don't have to wait as long to get your cash.
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October 2019 by Griffin B.
I really recommend this chase bank of probably one of the best in this area of Orange County. I only know this branch and various ones in Newport Beach at the coast. All the bank tellers here are helpful and friendly, and so are all the Bankers at the desks and the Investment Advisor Banker. I recommend coming in at off hours or slower times if you need more advanced help and questions. I had ridiculous rough experiences at the credit union nearby with the branch manager, so I can always rely on this Chase for a way better experience. Please show the staff here some respect and courtesy!
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August 2019 by Jennifer Melby
Parking war zone. No one is paying attention when they backup, so make sure that you do!
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July 2019 by Lerma M.
Warning: "Chase Banks gives counterfeit money" I just had an experience with this bank. I've been with this bank for a long time and now I'm a victim of counterfeit money. I withdraw money ($100 bill was given) from Chase bank in La Mirada branch last April and re-deposit the same money in Brea branch and was told that one of the bill was counterfeit. Unbelievable you may say but it happened. Thinking about it, banks are the only one where we can get $100 bill. I'm not into business that I deal with cash, I'm only an employee who withdraws money and spend it. Think about it, when you go the get cash back or get money from ATM, the biggest bill you will get is a $20 bill, so with that analogy, where do I get $100 bill, of course from the bank. They say that the money coming from the counting machine are legal, but why did a counterfeit money got included. So their machines are not accurate. So to cut the story short, I got screwed by the bank for $100 and not knowing what's gonna happen next as they can only say "sorry". To me, it's not about the money, it's the principle that banks should check their counting machine as you all know they are only machine and can break down. Very disappointed and rest assure I will make sure that every withdrawal I do, I'll make sure that their legal tender. Hopefully a warning to everyone.
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September 2018 by Ashley L.
Irene is a gem. She was kind and helpful. Chase is not perfect, but the customer service, her's especially, made up for it.
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April 2017 by Dominique R.
This bank never has enough teller support. The supervisor is always in the back having a powwow with the short hair teller, like there isn't a Line of people that have to get back to work Or get on with their day.
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March 2017 by Angie M.
I called this chase bank and spoke to Jean while sitting at the chase bank less than a mile away after I had booked an appointment. My original appointment was booked for 3 PM at the other branch but by 315 I was told that the wait might take me into after closing. I was advised to come here or I can choose to wait and still be seen so I decided to call in. Jean answered the phone immediately and told me to come right on over and she would help me out to close my account. She is by far one of the most friendliest bankers I have ever met! Even though I close my checking account, anytime I have any issue with anything related to my Chase credit card, I will definitely be back to this branch. Ps. Parking was zero issues.
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March 2017 by I Love Food F.
Terrible apparently they only have 1 banker on the weekends freaking ridiculous Stay away terrible customer service from the manager
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November 2016 by Anthony A.
If I could give this bank 0 I would . If you have 40$ in your bank and you have three transactions go through they will do the largest one first so that you overdraft once and then you overdraft on all additional transactions on the same day even if the other transactions we're done it earlier time and date. So I was -9 dollars and owe them $85 what a complete scam and rip off to the people that bank with them for over 10 years.
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April 2016 by richie p.
Worst customer service ever ... As we all know this is "supposed "to be a professional financial institute, however think again don't care to even give the unprofessional manager the time or day to explain what she did wrong so that she may learn from her mistake.. Just write this review for the next customer to watch out for the Hispanic swap meet looking manager that has fried blonde hair so stiff that it looks like a broom stick ... She's rude!
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March 2016 by John Y.
I went in to this branch with my business partners to open a basic business account as we're starting a new company. The in branch business banker was busy so he said someone else can help us. We were referred to Tiena Nguyen and her title is Relationship Manager. This is where the service got really bad! What should have only taken 10 mins she claimed that it would take an hour and just blew us off and told us to come back later. This is because we are a new small business and evidently she was too important to spent 10 mins to create our small account. My partner knew she was blowing us off because he use to be a RM for Chase as well. Anyway the branch I guess is ok but this one experience with this Tiena Nguyen was disappointing.
