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January 2024 by Betty C.
I've been coming here for years and today was a disappointment. I paid $6.48 for the combo meal and got little to nothing of fries. When I asked if I could actually get some fries they said that they weigh the fries using a scale and that they couldn't add more. If this is the new normal I will not be coming here anymore. Owners need to reconsider this sales tactic.
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December 2023 by A L.
Great customer service at the front counter. Very kind young lady taking orders. Explained what goes into sandwiches. Food was very delicious. Got three of the Philly chicken and fries deal.
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December 2023 by Helen Villatoro
Everyone is very friendly. Delicious food! Highly recommend this location. Thank you Raymond for your recommendation and great service!
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October 2023 by Steven O.
I ordered the new Parmesan Peppercorn Cheese Steak and I was not disappointed, that sandwich slapped! My girlfriend had the Chicken Philly and that slapped as well. It's a complete Slapfest going on over at this mall.
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October 2023 by Mike C.
It was a Sunday and as other restaurants were open at 11am I didn't realize that on this site it has them listed opening at 12pm but I did stand there for about 10 minutes with 2 employees in the back room talking and everything ready to go but even though the lady who was facing me and the guy with his back to me I could see through the window of the door they didn't look to intervene to let me know what was happening so I went to Burning Mouth restaurant and ordered there.
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September 2023 by Lisa T.
I have low expectations for mall food. But I was at the mall and was hungry. FOOD: $13 (regular size) OLD SCHOOL CHEESESTEAK: comes with extra meat, cheese wiz, and sautéed onions. That's it! It was OK. I was starving and YES, it had a ton of meat! The cheese wiz melted by the time I ate it, the picture makes it look gross because it didn't melt yet. I usually only get their ORIGINAL PHILLY CHEESESTEAK and I think I love that one more than the OLD SCHOOL CHEESESTEAK. But glad I tried something new! CUSTOMER SERVICE: There was a guy who took my order who was absolutely lovely, and a girl who cooked the food. I can't complain about the service, it was A+.
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July 2023 by Wendy J
Hey everyone Charlie's cheesesteaks is amazing, so delicious. I love the Brea Mall location the atmosphere, shopping and cooling down, this summer is wow in the high digits, it's the best to walk around the mall and grab a Charlie's cheesesteak I definitely recommend this location customer service is great it's really clean and I love how you can watch them make your actual sandwich... am definitely going back.
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May 2023 by Victor D.
I ordered a regular cheesesteak meal that came with French fries and a drink. The food was ready quick. Standard cheesesteak, more cheesy than meaty. Fries were plain. This location is inside a mall food court so no interior specific to itself.
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May 2023 by Jakevns
Dear Charlie's Cheese Steak,I felt compelled to reach out and express my absolute delight and satisfaction with the incredible dining experience I had at your establishment. Let me start by saying that your French fries are nothing short of a revelation! In fact, they are on par with the legendary fries served at Red Robin, if not surpassing them in both taste and quality.Every time I visit the mall, it has become an unspoken tradition for me to swing by Charlie's Cheese Steak solely for the purpose of indulging in your outstanding fries. The crispness, the perfectly seasoned exterior, and the fluffy interior make for a mouthwatering combination that is simply unparalleled. Each fry delivers a symphony of flavors that dances on my taste buds, leaving me longing for more with every single bite.Now, let's talk about your cheese steaks. Oh boy, where do I even begin? Your cheese steaks are an absolute masterpiece, overflowing with succulent meat, ooey-gooey melted cheese, and a medley of delectable toppings. The moment I sink my teeth into one of your cheese steaks, I am transported to a place of pure gustatory bliss. The combination of flavors and textures is nothing short of awe-inspiring, creating a sense of sheer contentment that is difficult to put into words.But it's not just the food that sets Charlie's Cheese Steak apart; it's the overall experience. The warm and inviting ambiance of your establishment, coupled with the friendly and attentive staff, creates an atmosphere that feels like a home away from home. The passion and dedication evident in every aspect of your service truly elevate the dining experience and leave a lasting impression.It is rare to find a place that excels in both fries and cheese steaks with such unwavering consistency. Charlie's Cheese Steak has undoubtedly become my go-to destination for a truly satisfying meal that never fails to exceed my expectations. The combination of your mouthwatering fries and indulgent cheese steaks has won my heart, and I eagerly look forward to my next visit to once again savor the flavors that have become synonymous with your establishment.Thank you, Charlie's Cheese Steak, for consistently delivering a culinary delight that leaves me craving more. Your dedication to culinary excellence is evident in every bite, and I will continue to sing your praises to anyone who will listen.With sincere appreciation,Jake
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May 2023 by Leah B.
Pretty good, I get the regular philly cheesesteak with everything but they forgot my pickles. The strawberry lemonade is pretty good as well. But what isn't good is the price.
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March 2023 by Mariah P.
Whoever is running the register, I believe he's African American, light skinned with a septum piercing. He was such a great help and made sure that they got our order right TO THE T. & it was a complicated order but only because I wanted to take it home and didn't want my order to be soggy. I love Charleys food, it's great. I know working here isn't easy, as I'm a former employee, about 5 years ago and people can be A holes over some food they're gonna s!$t out anyways but anyways. Just wanted to say thanks !
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February 2023 by Brandon k.
Ordered a Philly cheese with extra cheese and meat, and there was barely enough to go across the bread. Its like i paid for double, but they took off half of what was supposed to be on it. 1st and last time. Jersey Mikes for the win
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December 2022 by Matt K.
My buddy drug me to the mall because his shoes were rotten , old , and smelt like wet skunk hair. After he purchased new shoes he suggested we eat at this spot . Against my better judgement i agreed . Pretty disappointing . They label everything as "fresh". Lies . About as fresh as my buddies old shoes . The fries were soggy and tasteless . The cheese tasted like mildly warm cheese whiz . And the cheesesteak meat looked and tasted as if it was kangaroo meat . What a tragedy . Ol' charley should be ashamed of himself . I will say , the employees were friendly and positive . But thats about it . Heading to CVS right now to get peptobismal . 1 like = 1 prayer .
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December 2022 by Priscilla A.
Great food loved all the energy from the crew I will be coming again soon for another hot meal thank you
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November 2022 by Daizy C.
I stopped by yesterday evening customer service is horrible. There was mustard mixed with the mayo that was spread onto my sand-which . After asking for no pickles Alfredo still put a pickle on the sand-which so I asked politely if he could remove it before adding the chicken with attitude he just picked it up and threw it back into the container with the other pickles mind you it already had some mayo and mustard as it was already on the sand which. I paid $30 for my food to taste like pickles and mustard disgusting.
