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November 2023 by Jasmin Vasquez
I Truly have nothing but the best to say about this store, I'd gone in before to shop around over the years for other people, and each and every time the customer service was incredible. This time was no different, Aubrey was fantastic, answered all our questions, gave us a great deal, and was very patient. We went around to about 3 other places that day shopping for a mattress and what really sold us here wasn't just the mattress but the customer service and absolutely perfect dog beds they have. Both my dog and I are very happy and if you were considering checking the place out, do it it's a great place with quality products.
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August 2023 by Jimmy Irish
Employees were very helpful
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April 2023 by Yvette P.
On our search for bed pillows we happened into Casper and were greeted and helped by the sweetest sleep specialist Aubrey VanKirk. She took great care to explain the different pillows were and the benefits of each. I just loved her caring personality and all the time she gave to us. Most sales associates these days have such a 'no care' attitude for customers, but Aubrey is definitely NOT that way at all. And each time we have returned to the store, she continues to shine and has such great customer service. When in the mall, I will go by just to see if she is working and say "hi", she has southern hospitality!! However if you need a comfy pillow, try Casper, so far I'm super pleased with my hybrid pillow. The down not so much, a bit flat and not as supportive as my husband had hoped. But he does like his hybrid (unfortunately one that Casper stopped producing). Check ''em out and ask for Aubrey.
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March 2023 by Janette P.
Jake was the person who helped us. Tbh the only reason i'm writing this is because his customer service was beyond my expectations. We had gone to multiple furniture spots to find a matress. Jake was not salesy at all! He told us about deals coming up, just everything was extremely smooth. Thanks so much!
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February 2023 by Edgar S.
We've been doing a variety of sleep trials, and I have high hopes for the Wave Hybrid Snow i bought today but the review is for the staff, esp. Aubrey. Fantastically patient and did a great job of explaining the product. They made us feel comfortable while we were inspecting the mattresses even with one kid hopping up and down and the other one wailing. Looking forward to a good night's sleep soon!
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February 2023 by Lynda B.
OMG buying a Casper mattress was a great experience because of Aubrey at the Brea store. She was so polite and patient. She was very informative and never pushy. She gave us all the time we needed on each mattress. She answered all of our questions and always had a smile.We have been at other mattress stores and have been talked at from salesmen the promised a great deal, hours later walking out with disappointment.Please go to Aubrey for a pleasing visit.And a great mattress. We love our Casper mattress, in less than a week, we are waking up with less pain. To be honest the first night wasn't that great. But you have to sleep on it. Lol.Thank Aubrey for us when you see her. Thank you so much
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September 2022 by David N.
Came to check out a mattress. Customer service was pretty good. The lady was friendly and explained a few options and walked us around. We tried 4 different mattresses and ultimately left without purchasing anything at the time because we didn't bring the right vehicle to bring home the mattress. The reason for the 2 star was due to hygiene. All mattress shops I've ever been to offer you sheets of paper to put on the pillows or where you lay your head. I didn't see a dispenser nor was I offered one. Even when I called it out, there was no explanation for why they didn't use them at this shop. For reference, we went to the sleep number store a few shops down and they immediately asked us to use the Sheets for hygiene/sanitary reasons. Seems like a massive oversight by a company that makes most of their consumer revenue off of selling mattresses. Even though we were the first in the store most likely, still pretty concerning in this world in this health landscape that hygiene wasn't a thing. Go figure?!?
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August 2022 by Brenda L.
My husband and I went into the Casper store looking for a new mattress and we were immediately greeted by Jessica. Jessica was so knowledgeable and walked us through each of the mattresses and the different materials and let us try each of them. They let you spend time to lay down in a fairly private enclosed space so you can try any one you want. Jessica then provided us some quotes and a measurement card so we could verify the exact mattress size we needed. (King or Cal King) We came in a few days later and were so happy that Jessica happened to be working when we returned. I had additional questions about some pillows and again she knew the products inside and out and helped determine what would be best for my neck issues. We were able to get our bed ordered and pillow purchased with ease. I'm now sleeping in my comfy Nova Hybrid and couldn't be happier. The customer service was top notch and the overall experience was great. I would definitely recommend it to anyone looking for a quality mattress and an excellent experience.
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August 2022 by Jessica T.
I went to Casper to check out different mattresses I saw online. I wasn't sure what to expect and just hoped the associates wouldn't be super pushy. But once I walked in, Eva was so kind and friendly! She gave me a lot of helpful information on the different mattresses that weren't available online and let us try out each mattress. I ended up buying my mattress from the store a few days later and she was so helpful throughout the purchase. I highly recommend purchasing in store because you get to try out all of the mattresses and be that much more likely to be happy with your mattress upon delivery!
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August 2022 by Keith D.
Aubrey at Casper in the Brea Mall provided the best customer service. I needed a box spring for my daughter to take up to college. Aubrey took my order over the phone since it was getting close to closing time and had the box spring waiting for me as I pulled up to the mall. When I called and also wanted to order a bed frame she also had it ready to go. Since the box spring went on sale for 50% off the next day Aubrey was nice enough to credit us back the discount when the sale began instead of us having to come back to the store. My daughter loves her Casper mattress, box spring and bed frame.
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February 2022 by Glad C.
Shadara was fantastic. She assisted me with the beds. The backrest pillows and so much more. I lm strongly thinking about purchasing a bed off of her. Please promote. She is super amazing, super sweet and very professional.
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February 2022 by David R.
Awesome customer service the store associate shadarra went above and beyond to help resolve my issue. And both associates working that day were extremely friendly.
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December 2021 by Dave George
Stopped in to get info,was very pleased. Salesperson knew the product VERY IMPRESSED
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October 2021 by Jeremy P.
I have my own business and I really appreciated that Aubrey answered all our questions, didn't use high pressure sales tactics, and was professional throughout our visit to their store! I have my own business and I can't stand it when people try to push an obvious sleazy sales tactic on me, I highly recommend this store if you're in the market for a new mattress!
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September 2021 by Gayle P.
Love the Casper beds. Shadara was wonderful! She made us feel very comfortable and gave us quite a education with your selection of beds. Great quality product and excellent customer service. If your looking for a good bed I highly recommend trying out Casper!
