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January 2024 by Diana Valinda, CA.
Wonderful experience at Bob's Furniture in Brea. My Sister, her husband, my brother and I went to see the Hollywood Teal Loveseat my Mother liked viewing on line. Upon arriving Sebnem Dagtekin the store manager came up to us and welcomed us into the store. She asked how she could help us and I quickly showed her the picture of the loveseat. She said yes we have it right here in front. I had seen it, but thought these sofas were to beautiful to be it. Online just does not compare as viewed live. We were so mesmerized by all the other beautiful pieces of furniture they had in the show room. Subnem was so informative about this loveseat and asked and answered questions for us. She was so kind. She offered us coffee, ice cream and snacks at thier cafe snack bar in back. We saw the love seat. Tried it out and we all just loved it for my Mother. We sat on the lovely sofa, loved the firmness of the cushions. The depth was perfect, we knew our Mother would sit perfectly on it. The feel was so soft. The color so beautiful. I said yes we will purchase it. Sebnem was so happy we were happy. She helped us with the purchase, offered the Goof proof waranty explained it to us. Informed us of the delivery process. And asked if we would like anything else and took the time to show us around the showroom. We received our delivery today and my Mother is so happy with her new loveseat. The delivery process was also very well done. From tracking the arrival to the clean up from the packing materials. My Mother tride out her new loveseat and loved the firmness. She was very comfortable on it. Loved the color, the soft feel. And how beautiful it looked in her living room.Thank you Sebnem and everyone at Bob's for your help. I highly recommend your store in Brea very much. I will return again soon. Thank you. Diana P Valinda
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January 2024 by Cecilia Lopez
Our experience was very good. We went in to look for a living room sofa and a young lady was near by so I asked her if she could help us and she said she would love but she was with another customer so we waited. Her name was Vanessa very nice young lady and very very helpful and so helpful we purchased a sofa and mattress and frame. She explained all the different types of payment plans she was able to answer all our questions. She also help us with the delivery because we weren’t quite ready to have it delivered so she again explained our options. She was very patient with us. Loved her will ask for her again!!
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December 2023 by cheri cubero
Out experience was amazing. From the opening of the front doors on, Travis made out experience perfect. He asked what we were looking for, took us to the Reclining Sectionals area and he knew all the products well. He gave us time to enjoy the furniture and made sure we were comfortable. We will be back for all our furniture needs. Ask for Travis Crafton in Brea.
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December 2023 by Esther Dominguez
Going into a furniture store can be scary because you want to feel comfy browsing without pressure but at the same time acknowledged. Thats what I got at Bobs furniture in Brea. Robert is who I dealt with, he listened to what I was looking for and showed me exactly the sofas that suited my needs. Never felt pressured even when I left saying I would be back once I measured the staff was very receptive. Next day when I returned to make my final decision I was greeted with the same and made the final purchase without any sales pressure which made the process that much better. Thanks Robert and Bobs furniture store.
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December 2023 by parag sawhney
Robert was phenomenal….. we had a brilliant interaction.I would have appreciated a gesture on the transportation & installation cost, which the manager did not do anything about.Parag
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November 2023 by Dean Strom
Great experience. We were hesitant to shop here, in the past we felt stalked in the store. Vanessa was absolutely perfect in how she let us look and shop then helped when we asked. I am happy to say because of Vanessa in Brea store, we will return when we need to.
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November 2023 by Sherri Chung
Five stars for the staffs in this store. They are all nice and helpful, but ZERO star for the company. I purchased some furnitures and the ones that I chose to pick up has no problem at all. But the sectional sofa that needs to be delivery makes me don’t ever want to buy anything here. The advertisement on delivery said “we value your time” That is a false advertisement. They failed to deliver my item on the original delivery date due to one of the piece “damaged” or “missing”. So my delivery is incomplete. Then rescheduled me 3 days later for the other piece. Now that’s where it gone wrong. I really need my sofa so I take a day off waiting for my item and no on show up during the 3 hours time frame they provided. I called and they said no delivery for me and need to reschedule 3 days later! Unbelievable! Waste my whole day of PTO and no one call me that there is no delivery! At this point I already very disappointed and lost all the trust. The next 3 days I called every day to make sure there is a scheduled delivery. One of the agent promised some compensation after I receive my item. Finally, I got what I had paid for a month ago then asking for compensation and the compensation is a joke. Not worth of my full day of PTO. Their “we value your time” is a joke. Do not recommend this business if you choose delivery.
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November 2023 by Gil Talbot
I bought a couch with plans to pick up on Sunday. When I arrived I was told they had sold my couch to someone. No one out sold on my item and was left on the floor as if it was available to sell. My fault for not insisting for it to be taken off the floor. They did take off $100 of a chair I did buy.
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November 2023 by Susan C.
Bought a dining room table and 1 yr and 2 weeks later one chair broke in half. Their responses. Like too bad so sad Then hurried off to answer the phone! Horrible people cheap ass furniture. Be warned
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November 2023 by Tanya Vargas
The sales clerk Vanessa was very pleasant and patient with us. The one disappointment was not everything was in stock so my excitement was limited due to the wait time. I would definitely refer my family and friends .
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October 2023 by Joann V.
My daughter and I have purchased previously from Bob's a few times but NEVER again. I ordered a couch for my daughter's new apartment on 10/9/23but had to canc. Order on 10/10/23 The couch was to big to fit through the door so I bought a small sectional from Macy's. When I canc on 10/10 I was told please allow 7-10 business days ( Jeromes is 24 hrs or less) I called 10/25 (11 business days ) no refund , the rep Henry apologized and supposedly spoke w/ acct. dept. told me the 1620.84 will be back in my acct on 10/26 - NOTHING . I called spoke with Arevalla she stated they were holding it as a store credit ( WTF!) So I was lied to on 10/25 and the rep I cancelled it with was wrong too & now you want me to wait another 7 to 10 days? NOPE Escalated to call but truthfully my faith has been lost
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October 2023 by Wayne Miller
Wow Bob! Amazing prices and decent quality. Family love the new furniture
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October 2023 by John M.
The service was outstanding! Travis our sales consultant, had all the answers and made it easy to make the decision and order the twilight mattress and base. The store was set up beautiful and made it a wonderful experience to shop there.My wife and I have bought a lot of furniture over the years, but this was an outstanding experience. 5 stars
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October 2023 by Lupe E.
Awful furniture that looks like the are all the returned furniture from other stores. They're worse than IKEA furniture. Neither location is any good. My sister went to that one in Carson if you want to shoot furniture and it to break within a year go to this location. Also, all they do is give you excuses for everything!
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October 2023 by Marianne V.
This store had an incredible selection, much more than the one in Long Beach. I'm not sure why there's a lot of bad reviews because my visit was nothing short of amazing.From the moment we walked in, Ginger greeted us with a warm smile and made us feel right at home. She was amazing throughout our entire visit. Not only was she incredibly knowledgeable about the furniture options, but she also went above and beyond to ensure we found exactly what we were looking for.The best part? Everything was so easy! We strolled around, admired the beautiful furniture pieces, and when we made our decision, Ginger effortlessly guided us through the checkout process. No hassle, no stress--just a smooth and enjoyable experience from start to finish.Now, we are so excited to receive our new furniture! Thanks to Ginger and the team at Bob's Furniture in Brea, we feel confident that we made the right choice. The combination of a wide selection, excellent customer service, and a seamless transaction has left us with a truly memorable impression.If you're on the lookout for new furniture, I highly recommend visiting Bob's Furniture in Brea. And when you do, make sure to ask for Ginger--you won't be disappointed!Happy shopping and enjoy your new furniture adventure!
