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August 2023 by Joshua Castro
Love this store! I can guarantee after you come in you will never buy running shoes/gear at a normal shoe store again. I wanted to give a personal shoutout to Jacob for helping me out. Since my first fitting I have brought in my dad and girlfriend and both were blown away by the knowledge and quality customer service Jacob provided! This store offers an extensive fitting process by utilizing a machine that scans your feet and analyzing how you run on the treadmill to give you the best shoe recommendation possible based on their tools results. This is truly an next level fitness store ??
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August 2023 by Judy
The first time I'd gone to make my purchase in April, I had a outstanding sales associate. The young man that helped me a week ago had little knowledge of the footwear, did not ask me about my running goals and did not help me with the shoes. I'll go elsewhere next time around
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August 2023 by Tom nguyen
horrible customer service, i walk in and no one even care to say anything even though they saw me as i made eye contact, walk up and around, then look at the shoe, for a while. 10 minute later a girl walk in and store workers, flock to her like a vaccum cleaner sucking up. they told her to get a number, then went to help her even though i was there way before. I just left after that, im taking my business to REI where they are not desperate and thristy for women like this place is. The peoples who work here, seem like they are looking for a date. So if you are looking for a date with desperate thristy men that works at retail store, please be my guest a shop here. I'm never gona buy anything from this place ever, they are such losers lol.
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August 2023 by Richard Z.
Got a pair of ASICS. Got flat feet and these shoes were recommended by Bill. He examined my feet and gave me several options to try. He really new what he was talking about.
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August 2023 by Shanelle S
I’m gearing up for trail running and stopped by here to get some shoe recommendations. I had my feet measured by a machine and then was provided three different shoe recommendations which I found helpful (although I wish I also did a gait analysis). Got a pair of Brooks shoes and since they were last season’s, they were on sale for $100. Note that you must take a number and will be helped in chronological order. Plenty of parking is available. They have two treadmills that you can use to test out the shoes. Overall, they are a shop that’s super helpful and focused on helping your running experience improve.
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July 2023 by Jennifer O.
Walked in on a Thursday morning and there were plenty of staff to help both me and my parents. There was a wide selection of shoes for all sorts of feet and activity levels. My feet were scanned and staff watched me walk to determine the best type of shoe for me. I tried on several different brands, widths and various sizes before deciding on a pair of Asics Kayano 30's. No pressure to buy and plenty of other apparel (clothing, hats, gu's, Blok's, bars etc) to check out. I would recommend this store, especially if you're able to go off peak times.
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July 2023 by Shanelle S.
I'm gearing up for trail running and stopped by here to get some shoe recommendations. I had my feet measured by a machine and then was provided three different shoe recommendations which I found helpful (although I wish I also did a gait analysis). Got a pair of Brooks shoes and since they were last season's, they were on sale for $100. Note that you must take a number and will be helped in chronological order. Plenty of parking is available. They have two treadmills that you can use to test out the shoes. Overall, they are a shop that's super helpful and focused on helping your running experience improve.
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July 2023 by Wesley W.
Thank you Snail's Pace. This year I made a commitment to improve my health which includes a walking regimen. My current shoes were making my feet ache since I've been walking 10-15 miles a week. A friend recommended Snail's Pace to properly get fitted and get recommendations. I did my homework as well and came prepared with shoes I wanted to try. Tried several pairs including Hoka but settled on some super supportive Asics with ample enough cushioning. 15 miles later and my feet don't hurt after my daily walks. Staff was great and listened and brought out models that fit my criteria. I'll be back.
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June 2023 by Jennifer A.
Jay was beyond incredible helping my dad with Alzheimer's find walking shoes. We had such a fantastic experience and I am forever grateful
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June 2023 by Tarryn T.
Went in for a measurement for new work shoes and Laura helped us out a lot from beginning to end. I found a pair that I really like but none of their stores have the color option I want, so ended up leaving my email for them to contact me once they're able to place a special order. Even though we ended up not buying this time but Laura was very kind and attentive the entire time.
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June 2023 by mad lok
The employee with long hair helped me out trying all kinds of shoes and sandals! Amazing customer service.
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May 2023 by Christopher Moody
My wife and I made an appointment to get our feet measured and get some new shoes and it was a great experience. Jay helped us out through the whole process and had amazing customer service. We left happy with shoes we both wanted and at a reasonable price. We will definitely go back again.
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April 2023 by Shawn Mondragon
Drove 40 mins to be ignored for 35 mins, with a number in hand waiting to be helped. Only to be passed over by a family of 3 and then told “we’ll be right with you” knowing I was next. A returning customer that won’t be coming back.**Follow up** Your quick reply is appreciated.Being busy is no excuse for bad customer service.My issue wasn’t with waiting or it being “busy” but being passed over by customers who were immediately greeted and serviced without a number 35-40 mins after I arrived is unacceptable. This experience only inspires me to continue to order my products online.
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April 2023 by Angela C.
I have been a customer of Snails Pace for 10+ years because I am very choosy about my sneakers.Although all of the sales staff has always been terrific, Jacob seems to be the most knowledgeable and helpful employee thus far. He explained the differences in the various sneakers, which greatly helped my daughter and I choose the rights shoes for her feet.We also appreciate the free 3D foot exam which helps narrow down the correct shoe choices at Snails Pace.
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April 2023 by Eddie Perry
AMAZING place! Cameron did a great job assessing my 10 year old daughter's feet and finding the perfect shoes. Strongly recommend!
