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September 2023 by Sage F.
Quality and customer service at a great price. They were attentive and knowledgeable throughout the entire process. Saved me thousands of dollars and do much time as we were in town for a few weeks on business. Truly amazing job all around with attention to detail and a great attitude. Support this local business ! Thanks Desert RV Service staff for saving the day.
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June 2023 by Linda C.
I wouldn't recommend coming to this shop. My vehicle was done poorly and I was lied to many times. I had to keep reminding them about what needed work on my vehicle and it wouldn't get done. I waited way too long for my car than I would have any where else. Most of the people are really nice but the work was done poorly. They placed incorrect items on my vehicle and said they completed all work just to find out that none of it was completed correctly or at all. I wouldn't go there again to fix my vehicle again.
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May 2023 by Diana L.
Joel and his crew to the rescue!My new air conditioner crapped out shortly after I bought it.I live in a remote primitive campground in the state park and finding a mobile tech that did warranty work was a challenge.Joel was quite hesitant at first because of the distance.I'm not ashamed to admit I begged. He was the closest Dometic approved mobile service.It took 6 weeks for all the hoops to be jumped through, but it was finally installed today.Extra special thanks to Travis (give him a raise), who went the extra mile and kept me informed of what was going on and replied to my texts and calls quickly.Luis, the installer was a really nice guy and got the new unit installed quickly.So the stress of dealing with 100°+ temps is in my rear view mirror.Again, a big thanks to Desert RV Services!
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January 2023 by Boris C.
I'm giving four stars for two reasons, first the price is too high considering you don't even get warranty compared to most Window Tinting places that charge that much. Second, the inconvenience and a blurred line in one of the windows. I paid $200 for them to tint all of my windows and they do not offer lifetime warranty. I am just hoping that the tint doesn't turn purple but I have only had my windows tinted for about two months. I have to admit I was pleased with how quickly they were able to schedule an appointment for me to get my vehicle tinted. My appointment was at 9:30 am and I believe it was ready at about 2 pm. Upon receiving my vehicle I did a walk-through and was happy about it.
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December 2022 by Dani S.
Our trailer broke the day after Christmas about 2 miles from Desert RV Service. We called, and the owner himself came to help us within 5 minutes of calling. He helped us limp our trailer to his shop and immediately started working on it. Fixed a broken leaf spring and a water line with parts he had on hand. We were in and out within a couple hours. The staff was super friendly and the young employee that fixed everything was very helpful and knowledgable. So grateful for Desert RV Service for saving our trip to Glamis. I'd give them 10 stars if that was an option because 5 isn't enough!
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December 2022 by Jose V.
The only RV parts store we have been able to find near glamis.... they have always had everything we have ever needed for our rigs. The only downside to this store is very few of the employees know how to use the computer to ring you up. Be prepared to wait a few minutes to check out.
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September 2022 by Edwin G.
If a negative was possible that's what you'd get. BUYER BEWARE...Desert RV in Brawley California is shady in their business practices. They wrecked our rig we were storing with them. Joel has uninsured yard workers moving million dollar rigs and toys. We took his word and gave him a chance to take care of the repairs since according to him his worker who drove our rig while in Desert RV possession isn't covered under his insurance. We gave Joel the benefit of the doubt and confided in him to take care of the repairs after HE ASKED US NOT TO GET INSURANCE INVOLVED. Half assed unfinished repairs is what we received in return after 5 months and a whole summer of lost usage. He did us dirty. Joel's word doesn't mean anything to us anymore and out of respect for our Glamis family we thought we'd let you know. @Cabzbad on Instagram for further information.
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September 2022 by laura c.
Worst customer service, no integrity, arrogant owner if I could post negatives I would BUYER BEWARE...Desert RV is shady in their business practices. They wrecked our rig we were storing with them. Joel has uninsured employees moving million dollar rigs and toys. We took his word and gave him a chance to take care of the repairs since according to him his worker who drove our rig while in Desert RV possession isn't covered under his insurance. We gave Joel the benefit of the doubt and confided in him to take care of the repairs. Half assed unfinished repairs is what we received in return after 5 months and a whole summer of lost usage. He did us dirty. Joel's word doesn't mean anything to us anymore and out of respect for our Glamis family we thought we'd let you know. @Cabzbad on Instagram for further information.
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July 2022 by Lisa G.
We have had several Family members cars tinted at Desert RV. The prices are reasonable and techs are friendly and provide professional service. The work is quality work. I highly recommend for your tinting needs.
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June 2022 by Gracie T.
I was stranded on a hot summer day in Brawley with a ridiculous to-do list of things I had to get done. The owner himself showed up within minutes of my distress call and got me back on the road almost immediately. I am so thankful for the kind, friendly and fast service, I will absolutely return again and again.
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November 2021 by Best S.
Had them fix a couple of water leaks price was not horrible. Repair were sufficient communications was good. Ask them to fill the water they said they would. They did not! Now to my issue don't leave anything of value in your Coach if you go here. My $150 flashlight was in my coach when I left it with them and was not there when I got it back. Called them they said they would ask, no call back.
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September 2021 by Erik C.
Had a small tear on the roof of my toy hauler, so I dropped it off at the only place in town. The guy that directed me where to drop off the trailer asked me what it was in for so I told him about the small tear for repair. (My guess it would be at most a 2 hr job) He said something that concerned me about redoing the whole roof, so I called and spoke to the service rep to be sure he call me with a quote before they began the work. Fast forward 3 weeks with no callback... I called and service rep says they had to order parts?... and they were late, but it would be about $375. I agreed to those terms and another 2 weeks go by. No one called so I stopped by to see what the status was. They say it should be done by the end of the week. I go pick it up and the bill is $607! Hoping for a civil discussion and maybe some compromise on the bill, Owner Joel Gonzalez comes out and tries to lecture me on how business works and how "quotes are just quotes", and there's no obligation to stick to them. He tells his employee to just give me ..."1 hr off the labor cause I'm not going to argue, but in the future you can take your RV somewhere else!" Uncalled for, but didn't need to be said.... Of course, I wouldn't think to ever do business with this crook again! Oh, and it turns out...they redid the entire 27' side of the roof about 6" in! Totally unnecessary and obviously the reason it took 5 hrs. (See pic of the original tear)
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August 2021 by Joe M.
Earlier this year I used them to help rehabilitate a vintage trailer. The tech who worked on it Emilio as ok and seemed responsive. The contact, Cameron, was also easy to deal with. I also used them for mobile repair work on my stationary 5th wheel and was happy. The mobile techs name was Frank. Fast forward to the present -- I have a power recliner that will not retract. Being in my late 70s I need assistance removing it from the mounts so I can find the model number for the control unit. I called Desert RV last Thursday and tried to talk with Frank then Cameron. Neither are employed there now, so I talked with Emilio. After explaining my issue he said he'd be in the area today, Tuesday, and would come be to give me a hand. I called at 8 AM to confirm he'd be coming. The phone was answered by a gruff male who I believe is the owner. I asked for Emilio. He wanted to know why and I told him. He said he'd have Emilio call me. Come noon no Emilio and no callback. I called again. Another male answered and said Emilio was probably at lunch and he'd have him call. 2PM rolled around and still no call, so I tried again and finally got Emilio. He said that his boss told him not to come because "they don't work on those things." Now ok, then have the courtesy to let me know! I find it completely unacceptable that they would treat a previous customer like that and have no intention of ever giving them another penny. Only reason I gave them two stars was because previous work was pretty good, not close to perfect, but ok.
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February 2021 by Bob K.
I had a problem with my slide and they (Frank) solved my problem. I would definitely use them again. I am very pleased.
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November 2020 by Russell P.
Out duning this past week and ran into a failed factory clamp on my 2018 momentum. Called the dune store and was recommended to Desert rv service. We sent pictures and video to their tech and they came out in a timely manner to do the repair. They did forget to bring hose clamps and needed to borrow a lighter to pull the piping apart. But I was happy to pay the $150 service fee and $110 per hour minimum (took 30 minutes to repair) they forgot their ladder and I immediately called and texted their tech to retrieve it. The next morning it was leaking again as the repair was not holding. I tried texting and calling their tech without a response. I was forced to leave a day early because of no water and had another mobile repair company fix back in Phoenix. I reached out to them again without response not knowing the number I was using was their tech who doesn't respond when not at work. I put a posting on sxs addicts Facebook page and things really got out of hand. The owner called me upset about the post, I am openly apologizing for not contacting the shop. My understanding was that the person I was texting was the owner. It turns out the person I was texting was the tech. The owner stated he would have made it right if I had called the shop and resolved the issue correctly. The owner made things right and no hard feelings.
