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March 2022 by Yvonne Boone
My pets would not be alive if we didn't go see Dr. Garrity. She was attentive, caring and takes the time to actually listen to you and explain everything. Every question you have, will be answered. Her experience is off the charts. I was told I had to put my dog down, then we saw Dr. Garrity after and he's still alive. Thank goodness, I was fortunate enough to get her second opinion and keep my dog, Zippy around and still is for months longer.
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August 2021 by Sunny Mac duffee
Very good doctor our family is now safe from critter's
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September 2020 by Dimitry M.
I've had a couple of cats in my life... Only one had had diabetic symptoms.I'd taken him to the vet clinic in Saratoga - I'm not gonna mention them by name.The point is, Dr. Gerrity is much more advanced, in terms of modern technology.I've had my cat - Max - for over 10 years! He's my savior! Yet, he was diagnosed with diabetes a year ago. He'd never been diabetic before. But, he was prescribed a "Vetsulin " by the clinic.The clinic is kinda far from where I live, so every trip there was a huge disturbance to Max.Then, I'd discovered Dr. Gerrity, who was within less than 1.5 miles away.She recommended that I put a blood glucose sensor on Max.Which I did.She had also prescribed a different Insulin type for him.And what do you know? After only 3 injections, Max went into remission!!It had now been nearly 3 weeks - and I didn't have to give him insulin!!!That's after over a year of him being on Vetsulin, which didn't do anything for him. So, I'd say, Dr. Gerrity knows a lot more about how to keep your pet healthy and safe. She seems like someone who GENUINELY cares about your pet! Be it a dog, a cat, or anything in between.I know I'd trust her with my own life. If she cares THAT much about my cat - absolutely, YES!!!
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March 2020 by Cee H.
I've been to many vets over the decades, and am very impressed with this practice! I am an RN, and I really appreciate both Dr. Koehorst and Dr. Gerrity. They are excellent clinicians and very compassionate. The techs & office staff are wonderful, too. Everyone here goes the extra mile for the animals.
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February 2020 by Molly B.
I want to start this off by saying that the vet techs and the girls working in the front of this office are great, kind and very helpful. The Vets, however, are not. I have never ever "yelped" before but with some many options in the area, I want to save people some time irritation. I called in yesterday morning to get some lab work done that my vet does not do at his clinic. They gave me an appointment and quoted a price for the fecal test that I was asking about. I explained carefully that I see another vet and I only wished to have the lab work done and was quoted 60 dollars. This seemed fine and I agreed and brought my dog in. We came early as suggested and waited over 45 minutes to see the doctor. She came in and proceeded to be condescending and passive aggressive regarding the care that we are receiving from another vet in the area. Going as far as to insult me indirectly by saying that if I cared about my pet instead of just trying to "get her into" puppy classes I should really do all the tests and things that they wanted me to do and pay for. She then left the room and returned with a bill for 200 dollars. I was told over the phone that the bill would be 60 and this test wasn't even administered, she then proceeded to angrily cross off the things that I didn't want/need/ or ask for. I explained that I had not asked for a "clinic visitor checkup" (I had just had one with my vet two days prior as I had explained on the phone). She grabbed the paper out of my hands and went out to yell at or accuse the person who had spoken to me on the phone. This woman (from the front desk) came in and apologized a few moments later and said that it was a misunderstanding and that she was sorry and I should just pay for the test, which I did and left (still needed to bring in a sample). I got a voicemail several hours later that said that the front desk had again, misunderstood the vet and I was responsible to pay for both the exam and the tests and that they switched the authorization to be for the medical exam and not the fecal test and I could pay the remaining balance and for the test when I picked it up. I really didn't understand how they could administer a charge without asking me and was naturally a little upset. I called the clinic the next day and was called back by the owner who started off by listening before interjecting her opinion that I was unaware of how vet practices work (I guess that is why I am not a vet). She also insinuated that I was distracted by my child as a fault (I guess that happens when you make someone with a two year old and a puppy wait almost an hour after their appointment time.) She then told me that the Doctor that I am seeing routinely does things that they don't agree with. Fine, but not necessarily my experience, nor very professional. My problem was the way I was treated and the miscommunication(s). If I was given the full information either on the phone or in the clinic while I was waiting before the services were offered, I would have gone elsewhere. She offered to honor a deal that I had seen online for another clinic but only after sarcastically saying that she had never seen anything like it in Santa Cruz county as if I was lying about it. (this is the link to the page) I suggested that she might be a little less hostile with people considering it was such a small community and her website is already filled with a lot of negative reviews and she said I should look at her Google Page. She asked me how long I had been in the area and I guess 8 years was nothing compared to her 40. When she offered to do the test for the discounted rate she then said in a threatening way that if it was negative I would need them. I decided to opt out of it because I think that I can find people who are kinder and more understanding to look after my pet, who I care for quite well. She then finished the conversation with a jab that I was exactly the kind of patient who b
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September 2019 by Tom P.
Our family has taken somewhere around eight pets to Dr. Gerrity over the past 20 years. We have experienced nothing but compassion, kindness, expert, thorough and practical advice on how to best provide care for all of them. Yes, it is not going to be the least expensive option, but I've never felt that I wasn't aware of the cost prior to asking to have work done. Dr. Gerrity and her staff have saved our pets several times, and let us know when it's been time to make compassionate choices. They've celebrated with us, done countless hours of research and house calls, and cried with us. As someone who grew up in a family full of DVMs, this is the real deal and an incredible option to have in our town.
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August 2019 by Helene B.
competent vet, yes. but just about the most callous and judgemental human being I've ever met.
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August 2019 by Ellen Terry
Able to fit us in last minute, compassionate, and honest. Dealing with humans making end of life choices for their pets can't be easy, but they were gracious and kind. We are very grateful.
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June 2019 by Amanda B.
5-star experience at this vet! My family visited for my graduation over the weekend and brought my dogs. The border collie had an eye problem and Dr. Koch was able to fit us in the same day. She expressed so much genuine concern for our beloved Lucy. Dr. Koch even went so far as to call a specialist to gain more insight into her problem and she ended up making an appointment for us. Lucy left the visit equipped with an arsenal of antibiotics as well as pain management medicine. We can't thank you enough Dr. Koch!
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June 2019 by Crow W.
They over charge and under serve. They also guilt clients for various care choices. Tell them your cat is indoor only or outdoor only, you can expect to get some sort of negative response. They are money oriented firstly, and pet care secondly. They don't accept pet credit cards for some reason. I stopped going here and now go to a vet in SV that is infinitely better for a similar price; the care i get there is So Much Better. If you can avoid it, go literally anywhere else. Edit: Dominique, The day this business changes management or begins putting animals at the forefront of establishment, I will give a second chance. Until then, my money has higher value elsewhere.
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May 2019 by Louise H.
This was my first experience here and I'm very pleased. My 14 year old cats received the most thorough check-ups of their lives and I learned quite a lot about some of the problems they are having. Very happy I found this place.
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April 2019 by Roxanne G.
I took the puppy I just adopted from the animal shelter for her free wellness exam. Everyone in the office was friendly and professional. Dr. Gerrity is a gem. I learned a lot about caring for a puppy -- it's been a long time since I had a litt one to look after. We'll be taking advantage of the Saturday vaccination clinic, too. Only 4 stars since I've only been there once, but I plan to continue with BC VC.
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March 2019 by Kristen K.
I called one evening with a small concern about my dog. They told me to go to emergency. The problem was not an emergency, it was closing time and they just did not want to help me. I then spoke to another vet's office who told me to watch the problem overnight. Gave them a second chance this past weekend. Right when you walk in you are facing the counter. There were about 3-4 people sitting right there when I walked in. Not one person said anything to me. Not one single word. It was very awkward, as they all looked up at me when I walked in. I will never go in there again.
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June 2018 by Elizabeth O.
I came in because my dog needed cat tails removed from his paws. After 2 hours later (mainly waiting for the vet even though I had an appointment), I was told they wanted to do immediate surgery on his teeth, feet, and ears which the bill would be $1700. They also let me know how BAD of a dog mom I've been for letting him get SO BAD and to bring him in the next morning for surgery. I disagreed and I've now taken my dog to TWO different vets and BOTH said they see NO signs to have ANY sort of surgery for ANYTHING. I'm still in shock this vet would want to put my 7 year old dog under anesthesia and do surgery when he doesn't need it.
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December 2017 by Sharon Fisk
I have been taking my furry loved ones to Boulder Creek Veterinary for years. They have a wonderful compassionate, caring staff. Dr. Gerrity has been there with us for the good times but also during some of the hardest times. Her knowledge, wisdom and of course continued education make it easy to trust her. I appreciate that she listens and will give many options. Dr. Gerrity works hard to find the best solution for you and your furry Friend. You can feel confident that you thoroughly understand the issue(s) and how to proceed before you walk out. Now that's an Awsome Vet.!