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May 2022 by Victoria S.
My family has been shopping as loyal customers to this ACE location for years, so it was a shock when my mother came in for a visit this week and received some of the worst customer service she has ever experienced. Even a bystander had sympathized with my mother's treatment, and after a complaint to management, there was no apology rectifying the situation, only a promise that the they would speak with said employee. My mother has been deeply upset by this interaction, and we are disappointed with the employee customer service.
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June 2021 by Brent Bonham
The Boulder Creek location (the one closest to me) is one store in two locations. Lumber stuff in one place, household stuff in the other.The theory was better than the reality.What has happened feels like the old grocery store trick of constantly moving items to different areas of the store to get people to spend more time inside, looking at lots of stuff they don't need.The problem is that there is more than a block between aisle #4 and aisle #5. Recently I went to the lumber location to get another chain for my saw.Guess where it was?Yep.They moved it.If you're buying ONE thing, you should call ahead to learn which store they currently house it in.If you have a list, count on going to both stores.Not recommend.
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June 2021 by Chris P Bacon
This place is the best, good selection, helpful and friendly staff. Especially Earl, he helped us with anything we needed during the rebuilding. He is very knowledgeable and knows where everything is. Thank you again Earl. ???
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June 2021 by Adrian K.
This is my home port when it comes to hardware, tools, and lumber. I'm in Boulder Creek, so it's the easiest place to go, but it's also a really great store. First and foremost, the staff is awesome. Everyone is great, they are super helpful and pretty much always nice, and they really know answers to real questions. The prices are good, since they are part of ACE, and selection is good enough for most things. If I can't find what I like, I can go to the larger stores in Felton or Scotts valley (or even the big box store in Capitola), but I mostly don't need to. It's a great store with great people, decent prices, and way more selection than you might have expected given their somewhat small size. Love them, highly recommend them to anyone.
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March 2021 by Mark HK
Very Good selection of handyman products and a well stocked lumber yard. Great service, positive people, no line.
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March 2021 by Daniel Blanchette
No exaggeration to say, Scarborough hardware is one of the great things about living in Boulder Creek.
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January 2021 by Matt Harris
Super helpful staff lots of good inventory
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December 2020 by Eric R.
My 20 year old Stihl MS290 just came back and is cutting like a brand new saw. I had to wait a little longer than I wanted to, but the performance of my saw makes up for the long wait. My go to hardware store for whatever I have ever needed to keep my home and my volunteers building maintenances going. I have found out, if you are looking for something or can't find something. Ask! They have things hiding in different spots and you may be presently surprised. I like Larry and Jennifer, who have been there a very long time.
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November 2020 by Daniel McRae
Buy Larry the manager a quick pick
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September 2020 by Jamie Carr
Uni strut parts available in a pinch. JJC Electric
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September 2020 by Michael McNulty
Helpful staff, good inventory. Best hardware store in Boulder Creek!
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September 2020 by alex palomar
Great store. Always a person around to ask for help. Yard crew is eager to assist .
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February 2020 by Jessica T.
I went to the hardware store portion of Scarborough Lumber and Building Supply this weekend and I was blown away. I've never encountered a more organized and well stocked shop. It was magical browsing through their superbly organized aisles. If you wanted hand soap - they must have had at least 10 different kinds. If you want mops - they have about 10 different ones. If you want a BBQ - they have a plethora of options. From art supplies, to cooking supplies, to hardware basics - and so much more - this place is a wonderland. You can find pretty much everything here and their staff were extremely helpful as well. From hardware store - to lumber supply haven - Scarborough is a neighborhood institution. Trust.
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January 2020 by Dan H.
I am guaranteed on occasion to find most of what I need with kind and friendly service. Afterall, their other store, down the street, routinely sends me here for every little thing usreess that it doesn't carry - like a screwdriver. Makes me wonder what is actually on the shelves in that mysterious store, down the street. I'll have to visit someday, just to see if there's anything there I might not need. No matter - they'll just send me down the street, anyway.
