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November 2023 by Matt C
My experience here started out great. Dr. Ramos was great and was professional and attentive. What was seriously substandard was the support staff behind the counter and communication and billing. How incompetent can so called medical professionals be? I paid my bill in full the moment I was done with the doctor on the same day I was treated just 10 min after leaving the exam room. I then received an over due bill two months later which then took another 45 days and multiple emails and phone calls to sort out. The billing department was NEVER able to send me a bill showing I had paid in full even after agreeing that I had paid. Various bills kept showing up with a balance.Then I realized that something was wrong with my prescription.....no fault of the clinic....except when I tried diligently for three hours.....to figure out with the clinic what could be done about it. I was told three different things, three different times by three different people there before finally giving up.If you're about to die and have no other options maybe give it a try, otherwise steer clear.
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July 2023 by doug sager
I have a few things I didn’t like # 1 holding my prescriptions hostage until I came in not worried about me more worried about getting paid for an office visit and not giving the OK to the pharmacy to refill my medications #2 charging Medi-Cal for the services of a doctor that no longer works with the clinic either. He retired or she retired, but they’re still charging Medi-Cal for me to see that doctor. and that’s why I won’t go back there for any reason.
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December 2022 by Joanna H.
Borrego Medical Clinic/Borrego Health have hurt myself and my family tremendously. They claim that I was abusive at the clinic in 2021, and that the staff felt unsafe around me. That is ridiculous! My daughter is 32 has cerebral palsy, and needs help to walk. She was with me every time I went there. Dr. Laura Goetz, Cindy and Christine Bielawa have refused to be honest. Kathy, the VP of Risk Management was contacted. She returned my call today, and I explained the truth of the situation. She refused to help me, and was very disrespectful to me, even hung up on me without cause. Now, I will publish a video story, and present it to the news media. I don't mind taking responsibility for my actions if necessary. The clinic should not be able to ban me from all of Borrego Health medical services based on lies. The next nearest medical/pharmacy services are an hour or more away from my home in Borrego Springs. Their core values are lies!Core ValuesAccountability "We stand behind our actions."Definition: The obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner. Compassion"We treat patients like loved ones."Definition: A feeling of deep sympathy and sorrow for another who is experiencing misfortune, accompanied by a strong desire to alleviate the suffering. Integrity "We believe the time is always right to do the right thing."Definition: Adherence to moral and ethical principles; soundness of moral character; honesty. Respect"We value each person's thoughts and needs."Definition: Thinking and acting in a way that shows others one cares about their feelings and well-being. Commitment "We are dedicated to meeting our customer's needs and expectations. "Definition: The act of being engaged or involved. Supportive of the goals and mission demonstrated in pride and defense of the organization. The desire to see the organization succeed and willingness to support this effort. The level of loyalty employees demonstrate. Loyalty "We stand by Borrego Health."Definition: A feeling of strong support for the organization. The commitment of being faithful, steadfast and true to something or someoneExcellence"We deliver the highest quality service."Definition: A continuous moving target in which services provided are safe and reliable to the consumer. The act of continuous improvement in pursuit of the moving target which is above standard. Doing the right thing first, the first time and every time.
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November 2022 by Thomas J.
The Two doctors that i am Associated with Joseph Carroll, and Timothy Bailey, have No Respectfulness for Human Life. It's been over 4 months since i have delt with Joseph Carrol and None of these 2 doctors want to prescribe me Testosterone. I am a Man without Any Testicles, in bone pain due to long term super low Testosterone Symptoms. I am Requiring 20 mL of Testosterone Enanthate, for a 28 Day Supply. And, these 2 doctors will Not Honor me in Any way, to get Any Medical Help. These Clowns have been Hurting me. My body Needs Testosterone Enanthate, and these 2 doctors will Not Honor my body's Needs, and my Life.
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September 2022 by Bruce Cartier
So many problems here. As a RN x40+ years I personally found some of the nurses & MDs rude at times or perhaps it was me because they told me they’d call w/ results of tests & scans but then I’d have to call because they wouldn’t return calls like they said & as most medical professionals would. They would also call without identifying who I was talking to. They couldn’t refill a medication without a week delay; finally I called 3-4 times on a Tuesday am & no answer at all on the telephone. I’ve read all the stories about Borrego Health & just don’t want to facilitate the kind of care they give anymore.
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February 2022 by John M.
I have had some good experiences (hence 2 stars vs. none) and the nurses all seem competent but I have also received TERRIBLE advice and care from one lady doctor; as one example she diagnosed one problem with my legs as an emergency and sent me to Eisenhower Emergency Room, and I feared for my life. It turned out to be totally minor, it resolved itself on its own, and I wasted the trip and had an enormous but needless amount of anxiety. My family doctor diagnosed it over the phone "don't worry about it". I was stunned by the incompetence! Just one example. Avoid the place unless you're bleeding to death or it's simple and you need basic treatment (like a flesh wound).
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January 2022 by Tim N.
We are 85 miles from Borrego at Palm Desert hospitle in the middle of the night after seeing the Dr. At Borrego clinic. My wife was in awful pain and Borrego clinic did absolutely nothing for her. If you live in Borrego or plan to visit be in your absolute best health as the medical system here is terrible. I could go on for hours.
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January 2022 by Amelia D.
If you treasure your health and mental well-being never step foot in this Clinic. Had had problems with them in the past (many years ago), but decided to give them another try. Nope, still disorganized (lost paperwork), incompetent (kept using incorrect phone number, even after telling them multiple times the correct phone number to use) and money hungry, with a total disregard for CDC standards and policies (doctor even stated that he knew better than the CDC). They will nickel-and-dime you to the point of insanity just so they can get as much money as possible. Have already had one case of fraud brought against them. Doctor was a absolute fear monger, and insisted that we had to have an appointment with him even though we could have gone someplace else and received what we needed for free (covid test). This is all so they can bill the insurance agency for the max amount and get more money. What should have been an hour affair tops wound up lasting 6 hours by the time everything was said and done, all just for a covid test so we could travel. How this facility is still in operation due to its crookedness is absolutely beyond me.
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November 2021 by Tovarnator95
Was referred here by another office to begin Prenatal, called Riverside Borrego Health Center and the first time I was on hold for about 6 minutes and got hung up on. I called again and the representative told me they no longer offer OBGYN care due to their two practitioners no longer being with the company. Asked if she could refer me to any other office that offers OBGYN care and she just plain out said "No". If your website says you offer OBGYN, other offices are under the impression you offer OBGYN, you know you had patients that went for OBGYN services, wouldn't you think it'd be helpful to keep a list of offices that offer the same services you offer for your EXISTING and NEW patients?
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August 2021 by Tracey Beck
Place is a joke. I should know. I worked there.
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June 2021 by Annette Singh
Some of the staff are so very unprofessional there and very rude.My animals get treated better when I take them to the vets....Go get other occupations if you can't handle the sick patients... Ifound only 1 nice Doctor, Dr. M Keane in this place...
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April 2021 by Rose
I am curious about this clinic I leave in salton city 20 minutes from me. But I am looking for a clinic I can count on.I have so many health issues my main is rare brain disease. Not many ever heard of anyway the clinic here only open 1 day of the week really is not good . are there any specialist for neurologist,cardiologist, ?
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October 2020 by Nick ketelsen
Got me in quick and solved my issue.
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May 2020 by Christian S.
Was there twice in April 2019. Very good aftercare after my surgery I had in Las Vegas. Very friendly staff!! Would say that I will come back again, but now I'm back in Germany :) Many greetings & thanks again
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May 2020 by shmarginwoof
The people who work here must think that HIPAA is some kind of joke. I've requested 5 times that certain individuals be removed from my medical contacts, and each time, the clinic claimed to have removed them, only for me to find out they did not. The staff of this clinic share patients' confidential information freely with whomever they wish, because they see it as gossip. Terrible clinic. I'd give 0 stars if I could.
