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May 2024 by Jolyn Fergon
I have banked with Pacific Western for 18 years for my business and personal account. I LOVE the customer service I get from every branch I ever go to, Palm Springs, Indian Wells, Carlsbad and Bonsall. I highly recommend this bank. When they merged with Banc of California I was a bit nervous, but it has been a very smotth transition with all of the same staff.
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December 2022 by bob beck
Great Bank
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February 2021 by Robert S.
This bank branch is normally really good. I've been coming here for years. But the newer teller there treated me like a j*** and was rude. Customer service was terrible. No hello or thanks have a nice day nothing. Not a word. Weird!
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June 2020 by Tom Brendon
have no idea what the previous review was from. I don't pay any fees. I have had them go way out of the way for me and even call me to make sure I didn't incur fees when I screwed up. Very friendly and pretty ladies working there..So great
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January 2020 by Brandon Hipp
I don’t know anything about the bank but they have car shows for the ages.
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January 2018 by MM N
Not so good. Have to wait for months to get a pin number for debit card. Very inconvenient that way. Even though I block any overdraft for any reason they allowed a company that bad my debit card to charge hundreds I did not owe them then closed my account and reported me into the banking network as a bad risk! Unbelievable. I went in to try to pay and clear it up but they wouldn't do it. Never in my life have I run into such a stupid situation. Warning.
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October 2017 by Joyce Brazel
I love banking with you but to sign up on line is a pain. I did it all and I still can't send an e-mail to you. Now I will have to go into the bank.
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May 2015 by Holly Wilson
Seriously, the best, personal service like you just don't get anymore. They know us, they know our names, you get a real person when you talk to them on the phone and the list goes on and on. Lisa, the branch manager is a class act all the way. HIGHLY recommended to anyone who wants quality service from the heart.
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May 2015 by Alex Larsen
No idea what the 1 star rating below is referencing. There are plenty of other bank options in the Bonsall / Fallbrook area. That being said Pacific Western has been my best experience thus far. Never a long wait. Very polite and courteous staff. They don't pull any of the shady stunts that I was experiencing at some of the other banks. I would definitely recommend this bank to a friend.
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March 2014 by Dean Pregler
I have no idea what the previous review was from. I don't pay any fees. I have had them go way out of the way for me and even call me to make sure I didn't incur fees when I screwed up. Very friendly and pretty ladies working there..
