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February 2024 by Wendy Pemberton
Very nice and polite people. Helpful also.
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February 2024 by Chris Camargo
Very polite
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February 2024 by Larry
I used insurance to obtain a tow and it still cost over $1100. The Ace towing lady on the phone told me the guy would be here in 75 min to tow me after he dropped another vehicle off. My tow driver arrived within the 75 min as I was advised, but he had a vehicle with him on the truck and it would be 2 more hours to get towed while he dropped the vehicle off and came back to pick me up. I called Ace towing and a lady with a screaming child in the background told me there was no other driver available and to just wait. I agreed and an hour later, the Ace towing co. CANCELLED my tow, now I'm stranded with insurance attempting to find another tow truck AFTER I have already paid. I have worked with many people, but the female on the phone with Ace towing could have just told me the truth in the beginning to avoid giving false information. *The driver did offer to give me a ride into town, so that was nice of him.
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January 2024 by Nita S.
I think the gentleman's name was Glenn... started to head out to San Diego from our hotel, and found we had a flat. He got us back up and moving, and recommended Jesse's Tire, who fix our flat for an extremely reasonable fee. Thanks to everyone!
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January 2024 by Antonio Castro
The gentleman who towed my car was exceptionally kind and professional.
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October 2023 by Nicole Barnard
Very pricey for truck only being there for a couple hours
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August 2023 by Sandra Robertson
Words cannot express our gratitude to Glen!! He certainly saved the day for us while we were on our first road trip last weekend in our 5 month old (baby) VW ID4, an all electric SUV.Everything on our trip went smoothly, except on our way back. We didn’t account for the gradual incline of the hwy, heat, and how much weight we had in our car on our way home from Lake Havasu, AZ.We had enough go go juice to realistically get to our first charging spot, but we quickly realized that was draining the battery quicker than we thought… we stopped at 2 chargers, charging for at least an hour at each. But both were SO SLOW… and the natives were getting restless waiting for the car to charge… so, long story short, we ended up pulling off the road at an exit. 2 grumpy adults and 1 even grumpier teenager sitting in 112 degree heat, in the middle of the desert with about 6% battery life left on the car.We called Volkswagen roadside assistance (which, thankfully came with the car) and they sent a tow truck our way to take the car to the nearest VW dealer to charge. But before that, (oh yeah, the story gets better ?) the lady told us that we would have to provide our own transportation to the dealer because the tow companies don’t allow passengers. We had explained to her that we were in the middle of the desert, and there was no where to wait for an Uber. She just said, “unfortunately those were the rules as far as she knew.” We were freaking out to say the least. We tried to schedule an Uber while we waited for Glen to arrive, with absolutely no luck!Glen phoned us to update us on his arrival time and was super friendly and sympathetic to our situation. It was awesome to know someone friendly was on the way. After having no luck getting an Uber to pick us up, we texted Glen back and politely asked if we would be able to hitch a ride with him to the dealer because we were unable to get an uber where we were… After a few seconds, we got an enthusiastic “heck yeah you’re riding with me!” message back! We were SO relieved!We decided to use the AC for a little bit while we waited to relieve us from the heat for a few minutes. Then our knight in a white tow truck with shiny chrome trim came to our rescue! Glen was so awesome. With just 1% battery life left, he and my husband got our car up on the truck and we were all on the road to the dealer! (Which was 40ish miles away).Glen was so personable, friendly, clean and had the AC blasting in the truck for us! It was one of the best experiences I have ever had dealing with roadside services… I used to have a beater of a car and frequently had to call AAA. So many of the guys who would come help me out would be creepy, dirty, or smelly. Even their trucks would smell like cigarette smoke or just be trashy inside.If you’re ever in the Desert Center area and need roadside assistance, I hope Glen is your guy because he’s AMAZING! Thanks again Glen for being so wonderful and for helping us get back on the road home! Our family’s experience with you will definitely make great story telling in our future when we say, “Remember our first road trip in our first all electric car” ? ?Service: Car towing
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August 2023 by Katie Dexter
I have to say Ace Towing was the best choice we could have made when finding a tow company. Other companies were quoting $1700 for a tow, Ace was way below that and got to us a lot faster than the other quotes we received. It took 45 minutes to get to us and get us loaded up. I can not remember the drivers name with everything going on but he was so friendly and helpful. His son was actually in the small town we were traveling to in Oregon, for college. What are the odds?!Although the situation was not great (needing towed never is), the service we received was outstanding!
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July 2023 by Gunnar Birtel
Ace, Bryan and Glenn specifically, rescued me from the side of I-10 in 118 degree heat. I called, they said 20 mins (was there faster), and then drove me, my son, and my freshly broken car 154 miles home. I can not recommend them enough. Glenn was absolutely the kindest man I have ever met in this industry. If you need a tow, just save yourself the headache of looking around and call them.Services: Car towing
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July 2023 by Erika A.
Horrible service, they removed my belongings from the car and i ended up losing some stuff Terrible customer service I talked to Lupe and she was very rude for no reason
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June 2023 by Denise Tilley
But Glen pulled his tow truck over and asked if we needed help. We were traveling in a motor home and towing a vehicle when the tow car had a flat! Numerous Tow and Roadside Assistance vehicles passed by and just looked at us with no offer of help! Thank you Glen for forward thinking and thoughtful response!!!Denise Fabre’
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April 2023 by Marylou B.
Was on time cordial and respectful gentlemen, helped be on my way quickly , he made sure I made it to my destination feeling secure and like everything was just a bad moments time
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January 2023 by Brian T.
Emphasis on recovery! We got our van stuck in sand off road about 30 miles south of Blythe. After numerous attempts and successes getting unstuck and then re-stuck, we called Ace. Yes indeed they have the equipment and skills to get your vehicle out of a predicament in the desert. It's not cheap, but worth every penny.
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January 2023 by Chelsi English
I’m so thankful for my driver who helped me on Saturday. He called me to say he was on the way and asked what was wrong with my car, and knew just what was wrong with my car. He said it was an issue that only the dealer would be able to fix but I was 2 hours away from the dealer. I fought with insurance but lost, so he brought me to the set destination, a close mechanic, and patiently waited for me while I was on the phone with insurance for a long, long time (it was cold outside and dark out), then after the call was done, he let me load all of my luggage and tool cases in the back of the cab (a lot of luggage) and gave me a ride to the motel I now had to stay at. He helped me unload after I found an available room (again it was dark, I was alone, and had a bunch of equipment). He went above and beyond. I am so so thankful!To end the story, he was right. Two motel bills later when the mechanic opened on Monday they told me I had to get it towed to the dealer. To sum up, he arrived early, and was considerate, and understanding, and went above and beyond, and also very knowledgeable. I’m still thinking about how thankful I am that I wasn’t stuck in the cold. That is why I recommend Ace!
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January 2023 by Charles Buckner
The driver was punctual, professional, brought the right equipment and was very friendly. Overall a very good experience.Service: Car towing
