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November 2021 by Steve T.
Very pleased to be able to write this 5 star review for Resorts West Escrow. I sold my Big Bear house of 13 years, and needed to select an escrow company to handle the sale. I had some concerns about Resorts West Escrow given some of the reviews here. While reassuring me it was up to me as the seller to choose an escrow company, my agent did recommend using Resorts West. After conveying my concerns to them, and having them reassure her that they would do a great job on my escrow, I selected them. And I'm very glad I did. They did an outstanding job on my escrow, keeping me in the loop, providing schedules as needed, and making sure they had all the bills needed to be paid out of escrow. We had a relatively quick close, and I know everyone is very busy right now, but I never felt I had anything but their focused attention. Every email was responded to quickly, every schedule was complete and accurate, and the final closing / wires went off without a hitch. Tawnie was our main contact at Resorts West, but other members of their team helped as needed. I've bought and sold a number of houses over the years; I've never had a escrow company do a better job supporting a transaction. I am pleased to be able to give Resorts West my highest recommendation.
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November 2019 by Kathy M.
Thank you, Resorts West Escrow for assisting us with the sell of our cabin in Big Bear Ca. Laura Iverson and Maria Guerra were instrumental in keeping us informed and being so timely in responses to all our questions and being available when we called. Thank you for your care and support through all the documentation that was required.
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February 2019 by Dawn Hartmeister
I have had the pleasure of doing business with RWE since 2009. Laura Wright is thorough, timely and professional. She was an amazing asset in the process of doing a loan modification; I use her often for Notary services as well. Laura and her staff are wonderful!
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December 2018 by Didi E.
I recently wrote the same review for Big Bear escrow but noticed this is another name for them. In the beginning we were quite happy w this escrow co. They responded promptly which we appreciated. They were friendly. We chose to pay off our credit cards and 1 car thru escrow. We closed on 11/7. We continued checking our cc accounts daily to ensure a final payment had been made, we called, emailed and nothing had been done to any of our accounts. We called escrow 3 different times to inquire about this and each time they told us checks had been sent snail mail on 11/15 but coz of the thanksgiving week and weekends we were told to just be patient and they should receive it anyday. This was a lie! We finally called again on 12/3 and we spoke to Laura Iverson (our agent) and she came back saying there was a huge mistake on their part . And they would be happy to pay each of our late payments on the cc's. When would we have found out about their BIG MISTAKE? Why did we have to suffer thru it. Due to the very unprofessional business practice of this escrow co (Big bear escrow and resorts west escrow) we HIGHLY discourage you from using these co's for your escrow needs. Needless to say it was very disappointing for us when this should have been an exciting time for us new homeowners. We have become the pioneers of a huge group of friends and family to move to Big bear lake. Those of which many have plans to buy in big bear lake as well. I guarantee you we will highly discourage them and their realtor from using this escrow co.
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September 2018 by Christopher T.
I have worked with Laura Wright and the Team at Resorts West Escrow for many years and have always found them to be professional, effective, and pleasant to work with. I would recommend Resorts West Escrow to anyone in need of Escrow Services.
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February 2018 by Shira G.
In May 2016, we purchased a small cabin in Sugarloaf, CA. It was a cash deal, so the escrow was relatively quick and simple. There was nothing particularly noteworthy to write about at the time, so I didn't bother writing a review. Now, nearly two years later, I needed to contact Laura Iverson at Resorts West because I had misplaced the Final Settlement Statement. I wrote an email, explaining what I was requesting, expecting it would take some time to get a response. Laura wrote back LITERALLY 4 MINUTES LATER, with a copy of the settlement statement attached! Not only that, her email was warm and friendly, as if she remembered exactly who I was. (I have no idea if this was the case, but it was very pleasant to read.) Thank you, Laura. You are certainly a professional extraordinaire and a pleasure to do business with!
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February 2018 by chris thompson
I work with the staff at Resorts West Escrow on a regular basis and they do a great job! I would recommend Resorts West Escrow to anyone in need of escrow services.
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February 2018 by Rick Husong
Hands down the worst escrow experience we have ever had and we have been through 5. But don't take our word for it. Here is a quote from our mortgage broker."In 30 years of doing this I have never encountered an escrow company so lackadaisical with details and deadlines. This kind of incompetence is unacceptable from the people paid to keep you deal on track."We were supposed to close on a Wednesday. On the Friday prior we found out our "Escrow Officer" Laura Iverson had disappeared with out informing anyone, including those in her office. I had to scream and yell at our agent and the selling agent to get things moving. Finally Laura Wright stepped in cold and did her best but it was very very messy. Misspelled names, wrong dates, emails "lost in spam". We wound up closing a week later than scheduled for no other reason than the incompetence of this escrow company.
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October 2017 by Rick H.
Hands down the worst escrow experience we have ever had and we have been through 5. But don't take our word for it. Here is a quote from our mortgage broker. "In 30 years of doing this I have never encountered an escrow company so lackadaisical with details and deadlines. This kind of incompetence is unacceptable from the people paid to keep you deal on track." We were supposed to close on a Wednesday. On the Friday prior we found out our "Escrow Officer" Laura Iverson had disappeared with out informing anyone, including those in her office. I had to scream and yell at our agent and the selling agent to get things moving. Finally Laura Wright stepped in cold and did her best but it was very very messy. Misspelled names, wrong dates, emails "lost in spam". We wound up closing a week later than scheduled for no other reason than the incompetence of this escrow company.
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June 2017 by James h.
We just sold our Big Bear house and Laura Iverson was our escrow officer. Wow what a hard working person she is. We live down the hill and she even came in on a Saturday to have us sign paperwork. She was very professional and answered all our questions. Thank you Laura for being so helpful in guiding us through this process.
