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December 2021 by Geoffrey D.
Filled out application for a cat adoption on Dec. 15th. Five trips to Petco later, on Dec 31st I found out my application was denied because "The cat can only be indoors" What? I wanted a indoor pet? And this might have been fixed by a call on the phone. Which was a part of the process, a call to the customer to notify them so they can either look elsewhere or come pick up the animal they fell in love with. But why would anyone want to do their job nowadays, nor would they feel any need to prideful of a good work ethic. Meanwhile the same five cats have been up for adoption for the last 2 months. And in that 3 weeks I could have had a pet from another source for my family's Christmas present if a phone call was just made. Not completing your job like you care affects people.
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July 2021 by Sarah B.
Appalling experience just happened here. We came in with our small leashed dog. He got excited and wanted to meet another dog that was in the store, I asked the other dog's owner if it was ok for our dogs to meet. She said it was fine. Then a young girl claiming to be a "trainer "(that was no Cesar Milan I assure you) jumped in and snapped at us that we couldn't introduce our dogs. She said it was because she thought they would fight. These dogs were wagging tails, happy, and wanting to socialize. Our dog has done this countless times in Pet Smart and other Petco locations without incident. Without any idiotic experiences like this. I'm guessing you don't need a high level of education to be a "trainer " there. Anyways if this is a policy Petco needs to post it. Like I wrote I never had this happen at any other Petco. Or Pet Smart. Which is where I will be going from now on.
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June 2021 by Susan V.
Dorothy did such a good n on on buddy..i will definitely ask for her. Dorothy is now my go to groomer
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May 2021 by Viviana S.
Thank you Brittany K. for giving so much love to my Amaya on her bath! She came back SO CLEAN and smelling GREAT!! Afterwards she was all smiles and SUPER happy. Thank you!!!
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July 2020 by Jessica G.
Thank you Tamara for being an outstanding manager and helping me when I've needed to pick out essentials for my pup also with my grooming appointment. Dorthy did such a great job grooming and really seemed like she cared about my pup! Thank you so much!
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November 2019 by Noelle F.
I'm a local going on 13 years. I want to start off by saying, I do exchange items a lot, but I do spend money there. Tonight on 11-8-19, I was checking out with Dezarae. There was one customer behind me. I asked her to do an online price match for the three items I had. I said "it would probably take longer if I bring it up on my phone." Then Sarah comes up to check the other customer out. Sarah asked Dezarae "what are you doing and she explained." Then Sarah said very rude to me, in front of the other customer. "Next time, have your online price matching ready before you check out, other wise you are holding up the line." When she went to walk away, I said " seriously, as much as I shop here. You are going to be rude to me and in front of customers." Dezarae, didn't seem to care that Sarah was rude to me. Even if I did bring the items up on my phone, it would have taken just as long. Also, no one has ever told me I need to have the items pulled up before I check out? I have already considered shopping elsewhere. Don't bother being nice to me now, it's too late for that. I will post this review on Google as well. I will be calling the corporate number to report this situation.
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October 2019 by Mary A.
I took my miniature poodle to Petco for grooming. I showed Eva B. a picture of the haircut I wanted and explained to hair specifically that I didn't want the hair on his legs short otherwise they look like toothpicks , well when I went to pick him up they look like toothpicks. She was nice to me but she didn't pay attention to any of my instructions at all. I very dissatisfied to pay $65 and get these results.
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August 2019 by Greta T.
Dorothy did an excellent job in giving Bentley a full groom. He is a standard poodle and he looks fabulous. She went with a continental cut with a perfect topknot and poms on his feet. He smells delicious. She lives what she does and is great to work with. We will be back!
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July 2019 by Greg Evansgage
If possible book with Dorothy in grooming
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April 2019 by Rhonda Gallimore
Took my little Buster (Yorkie) in for grooming. This was the second time he came home with a broken claw! Not happy!!!!
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February 2019 by Meleia Jennine Rouland
Dog Training, Grooming Educated caring staff
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December 2018 by Julie E.
Went to my local Petco tonight to pick out Christmas sweaters for my 2 beautiful cats. I went to the register asked Sarah if the dog sweaters would fit cats. She asked me if my cats were hairless cats because cats don't like to wear clothing to restricting or something like that. I told her they only be in them for pictures. So rude!! Thought she was out of line with her comments. Anyways they are to small so I am returning them. I will going elsewhere to buy bigger sweaters
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December 2018 by Joseph N.
Sara was so helpful with the choices made at our local pet pal. We just added a new addition to the family and found the perfect treats for our little bud thanks to her.
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October 2018 by Daphna N.
I feel compelled to write a review of this particular Petco and to give a huge shout out to the two people that helped me and my dog boomer Jeremy and Dorothy. I had come to the lake for the day with my family and dog and we were just hanging out when all of a sudden our dog decided to jump into the dirty lake to chase the ducks. Our dog never swims so we didn't anticipate this happening and we didn't want to drive home with a wet dirty dog for three hours at night. I called around to find a place to bathe him but everyone was booked or closed including Petco. But after trying everyone I called Jeremy at Petco back and he spoke with Dorothy the groomer and they squeezed in a full bath so we could take a clean dry dog home. I am so humbled by the kindness of the staff here that I highly recommend them to any pet owner. Boomer came back clean dry and happy with a super cute bow tie attached to his collar. Dorothy and Jeremy thank you both so much!! You made our trip memorable in a good way !!
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October 2018 by Sarah K.
This location is a great pet store. They have a pretty good selection of items for dogs and cats, and it is open great hours in case of a pet supply emergency! 9-9 during the week. The reason I give this review is to pay respects to Roz. She is an employee there and an angel on earth. I have never met someone who so genuinely loves animals and knows exactly what product may be needed to suit your pets individual needs. She is honestly the nicest and most kind hearted person I have ever met. Big Bear Petco is blessed to have her, and we in Big Bear are lucky as well.
