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July 2023 by Jane W.
I don't come to the pharmacy much, so I'm not super familiar with the routine. I stopped here after a trip to the BBL Urgent Care and told the person at the register that I was there to pick up a prescription. I didn't get her name, she was an Asian lady... so UNHELPFUL. She pretty much told me to go somewhere else to pick up, I told her I haven't been here before and explain my situation. She takes my paperwork and says, "It's not ready." But not really talking to me, more to herself. Luckily, Chris was there and pretty much walked her through it. Then she just says okay, gives me back my paperwork and walks away and leaves me standing there. Chris came and told me that it would be ready in a few minutes.I figured I would grab some snacks and just paid at the pharmacy cashier for everything. They didn't give me much direction on where to go next. After I paid, I had to wait a short while to get the actual prescription filled. I think their customer service needs to do a little more communicating for people who aren't constantly at the pharmacy.
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January 2023 by Brian C.
The Store Manager here is an absolute useless, arrogant prick. While he denied me a coupon the other day that was valid, any logical and level headed manager could have easily seen the forest through the trees. Well, not this guy. He couldn't even face a basic challenge and logically explain something to a customer, he just literally lost his cool. Started cussing at me in front of my family, also disparaged his own Corporation through multiple vulgarities in front of employees and multiple customers. I think this is called loud quitting, either way it prompted a complaint to corporate. Furthermore, I had a friend in the store at the time, by the time she got to the counter, the manger and his assistant were literally disparaging myself and my family in front of other customers.CVS - why do you continue to employee this maniac? He does not have the mental aptitude to deal with customers, yet you are allowing him to manage this location?BTW - You've lost all my business CVS. Until I can confirm action has been taken.
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December 2022 by Elaine T.
I am leaving this CVS a 5 star review just for their restroom. I couldn't find any establishments that had any restrooms around the area and in a pinch we stopped by this CVS. it was great. there were 2 clean restrooms and was easy to find.
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August 2022 by Ed H.
I just watched a commercial where a girl playing soccer tells her father she just ran out of her inhaler. He gets his phone and using an app he orders the meds and drives to CVS. They have the order waiting for him and give him the meds with smiles. Not in Big Bear Lake. The emergency room sends in a subscription. The following day you check on the meds. They tell you the doctor should not of prescribe the medication to you. After a few calls, you are told the medication will be ready for pickup in two hours. When you get to CVS, they have you go around the drive thru 2 times then give you some meds. You get home only to find out out the emergency room meds are not included. You call back and are told the medication was ready approximately five minutes after you left the first time. That is what happens when your in a small town where business have no or very little competition.
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May 2022 by Debbie T.
Just became a CVS fan. Was at the other place for 20 years. Really excited to try CVS out. So far so good.
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April 2022 by Robert W.
I was in Big Bear for a couple of weeks and needed to transfer several prescriptions from my home pharmacy to this CVS. There were a few issues involved and the staff of this pharmacy was absolutely great - helpful, friendly, and with fast and great follow-up. Wish this was my home CVS!!!!
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March 2022 by A R.
Excellent customer service on phone and at counter! Also provided me great pick up options'
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March 2022 by Michael P.
It's a CVS in a small town so staffing is an issue. Had ok experiences and ones where I gave up and walked out. Times when out of random things but thst could have been the pandemic but feel Like it happened before too. Their only 5 star are because of medicine emergencies...Mensing a few solid employees willing to put in the effort but maybe management is the issue
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December 2021 by Marissa T.
Not very good customer. Waited forever in line just for the cashier to let us know that there was a self checkout. Very unhappy
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September 2021 by kristy J.
Sooo rude!! Unhelpful and rude the pharmacy people suck disrespectful and make u feel like ur a j*** for comin in
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September 2021 by Patti M.
Cannot say enough about how wonderful the pharmacy team was to me this weekend. I was up here doing an epic mountain bike ride and forgot my medication. I never ever do this! It makes me feel horribly dizzy when I skip even just one dose. I was very worried but the pharmacist called my hometown phantom act and got it filled for me within the hour. Man was I relieved. I'm actually going to change from Rite Aid to CVS when I get home today.
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September 2021 by Evelyn W.
The self checkout feature works great unless something is on sale. I chose a nail polish that was supposed to be a clearance item and half off, but it charged me full price. :-(
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August 2021 by Alan T.
Damn this cvs really needs to up their staff there are 3 people just standing in the front while there's a huge check out line forming, while yes there are self check out machines but if you're trying to buy alcohol you can't go to those. Some of the better liquor is locked away so you can't get them with out someone to unlock the cabinet. Waiting for someone to come even after talking to the lady in the front. All she said was to go to the liquor cabinet and we had to bring it to purchase or even ring it up but no one comes to help us unlock it.
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August 2021 by Carol W.
No problem using CVS card today. Got a ten dollar coupon for spending over fifty, and two other coupons that I had downloaded.
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May 2021 by Dylan B.
Never in my life have I dealt with a pharmacy quite as incompetent as this one. Not only did they fail to fill a prescription sent on the 25th, they then proceeded to claim it was because 30 days hadn't passed since I had filled it last month on the 28th of April. Issue is, they hadn't done the math and had seemingly forgotten that a medication that needed to be taken on the 28th would then run out on the 27th. When I pointed this out, they changed their story claiming that they only started counting it from the 29th (even though that contradicted what they had said not ten minutes before) under the pretense that the 28th should have been a 'rest day' for a medication that I need to take daily. So now I have to wait until 5:30 PM tonight for a medication that I ran out of yesterday that should have been filled two days ago. I will be looking for another pharmacy and -strongly- suggest others do the same.
