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February 2024 by Memo
Go wtw
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December 2023 by Marco Diaz
If you are not perceived rich, you are not welcome.
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November 2023 by Snick The Boss
I'm truly amazed by how well I was treated. I want to thank the current Store Manager, Bianca, and the other sales associates who assisted. I had an issue with a defective shoe purchased online and they made it right for me without hesitation. I'm out of state but my next California trip, coming in store to shop will be first on my to do list ! You have earned a customer for life. They will stand behind their products unlike other retailers such as Saks. Thank you Valentino!
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September 2023 by Nicky R
Not impressed with the customer service. Employee was not really interested in helping me. Did the bare minimum. Had an attitude of superiority.
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April 2023 by Natasha Pancholi-Khatod
Phenomenal and flawless customer service and support and warm and welcoming attitude!!!!!
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November 2022 by Victoria T.
Terrible service/refusal to repair when the leather on heel came from within 20 days of purchase. They also will hold your shoes for months and not call you to let you know what's going on with repair. It's very unfortunate to see this type of service in this kind of store
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July 2022 by Julie D
What an excellent experience! They were welcoming and helpful. Thank you for your great customer service! I love my new shoes!!!
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May 2022 by Kelly N.
I will never ever buy Valentino boots again!! One gold rivet fell off after my first time wearing them. I have emailed them, called them, and begged them for just a new rivet or for them to fix them. It's been two months and I've heard nothing from them, except for a form letter that they send to everyone. This same thing happened with a pair of my Jeffrey Campbell sandals where one of the gems fell out, and they were so nice and sent me a few of the gyms just in case any other ones fell out. You would think that Valentino, being so high-end would do the same. They told me they don't send any parts for their shoes. So take it from me do not buy any boots with rivets on them or any Valentino's at all! If I could give them a negative star I would!! It is the worst customer service I e ever experienced!!
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April 2022 by Albina Sitdikova
Terrible quality of repair. I left my Valentino shoes for repair in this boutique, they returned me this. Huge gap between new bottom and the shoes
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December 2021 by George Vreeland Hill ..
Valentino is a favorite of mine when taking my lady friends on holiday and birthday shopping. The many styles of shoes, boots, handbags and more is amazing. Nice staff that is helpful. I do not recommend shopping for others here because everyone has their own preference when it comes to fashion and fashion is the name of the game at Valentino. Let her choose and be happy. I'm happy. George Vreeland Hill
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August 2021 by Mary Gillanders
Reached out to the Rodeo Drive location over the weekend to get help on belt sizing and to place an order. Crickets.... no response.
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August 2021 by Anya L.
If you want "5-minute craft" repair and ruin your shoes completely ask Michael Alvarez! They are very rude at the store also. Valentino lost another customer never coming back to this brand
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July 2021 by Paul Caputo
Sexy shoes with elegance. But Limited inventory
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June 2021 by Rebecca C.
If you love the style of Valentino, you need someone to assist you to get your style and right size from head to toe You need a good fashion advisor like I do from Valentino one of the very experienced, sweet and patient fashion advisors Ms Summer Zhou to help you then you stick the one to assist you got everything you like , you want and you need . That way you get earlier access and sale before the sale to the public --note --Ask for Summer Zhou who is the fashion advisor. She knows their products very well . She is personal and welcome to anyone who has any questions, this helps her to understand your desire and your needs . She can definitely assist you to provide one of the best shopping experiences . You will feel fun , relaxed and satisfied . My honest advise is to ask for Ms Summer Z to tell her what you read from here and let her walk you through everything you want to see . Valentino has one of the unique rose bags & all other beautiful collections in ready to wear ..etc
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June 2021 by Anisha B.
Really bad customer service. It's frustrating coming here. I bought a pair of shoes here that needed repair within 2 months. Went back to the store but they didn't believe that I had bought the pair from today this particular location because they couldn't find me in the system. They kept asking me if I was sure I had bought it there! HOW WEIRD. Anyhow my husband who was at home luckily found the receipt which made their tone change and then they realized they had misspelled my name in their system. Any a couple of weeks later I get a call saying my order is ready for pick up. So I went to the store, and the sales associate couldn't find my shoe so asked for proof of me knowing my order was ready. Again- WTH. It's the second time I was accused of lying at the store! I had to show her my phone log and then they realized that I had I incorrectly been informed and the shoe wasn't ready. The customer service here really sucks and puts one in a foul mood. Will never ever make the mistake of purchasing anything here.
