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February 2024 by parisa gohari
I went to this location to mail something to an address in los angeles. My envelope ended up going to Seatle. At the location they told me if I do priority mail, the delivery is next day. It has been 5 days and my mail has not reached the destination. I am a little disappointed with this location. I never had bad experience with other locations in Beverly Hills.
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December 2023 by Tonisha Davis
No issues with employees however I do have an issue with this place no longer being 24 hours. It was so convenient to come in at 2 or 3 am to pick up my mail. Now they’re closing weekdays at 6 pm and closed weekends. Such a hassle.
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October 2023 by Airam Cordido
Not sure what happened yesterday. I arrive at 9:30 as indicated online for opening hours. When I arrived several people were already there. We waited. At around 10 he heard a male voice tell us he will open soon like in 5 minutes. At 10:30 we were still Waiting for someone to open. At 10:30 a girl from the back told us no one from the front was there and that she could not open. Crazy! So not sure why there was no employee on a Monday morning. When I left still lots of people were waiting. I left my package with the girl fromThe back ????????
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July 2023 by Theresa Byron
Really like the workers here but not open at 10 45 am?
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June 2023 by Mike R.
I went in here and rap music was playing and the lady was talking on the phone with her airpods while she was helping me. I asked a question and she didn't even answer because she was so into her conversation. She needs to be fired.
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June 2023 by Darrell Turner
Very nice and helpful employees!
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May 2023 by L A.
They close random days and times. Also, most likely you'll be yelled at by staff. If you are thinking of renting a postal box or shipping from this location, don't! Go somewhere else.Patricia used to complain to customers but was nice overall. Now the newly hired younger woman is a 1000x worse. She yelled the last at me because I was already in line and she decided to close, after I drove an hour there to check P.O. Box. I had to get in line to for a shipment too. She ended up taking me and yelled I wasn't grateful for her taking me. I just needed a receipt for my shipment? It took 30 seconds? I didn't say anything. Then she proceeded to take the woman behind me of the same race as her without yelling at her. This is one of the many bad experiences here. There is definitely discrimination here based on your skin color and if she will help you when they decide to randomly close. That seems to happen often at this location when there is only one staff member. I have been told if they do not get lunch or bathroom breaks and they close because of it. US Postal service do better please and hire better trained staff and also hire more staff. The USPS send a replacement if someone calls out sick. Should always be more than one person working the counter. In defense of postal workers everyone should get bathroom breaks and lunch. Unfortunately, they close this office now where the post boxes are, as it used it be open 24/7. I can't come on the weekends anymore or after hours to get my mail. Since I live about 20 miles away now these are the easiest time. When I'm in area for work I can't get there until after 5!!I'm a long time customer here and had same box for many years. I don't want to change it as I receive mail here. I have yet to file a formal complaint but think it is necessary at this point. Hope others with horrific experiences will do so. USPS please audit this location. Isn't it illegal to close during posted business hours? Also you should keep P.O. Box area open 24/7 as promised when I rented my box.
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March 2023 by Trina M.
Today has to have been one of the ugliest, most emotionally abusive in public and out-of-the-blue interactions I've ever had. I started out with a cheerful greeting, and ended up with the character bringing her supervisor out who silently continued to observe her abuse. I was standing in line patiently waiting my turn. The person in front of me had offered me the next spot but I wasn't ready yet. I thanked her and went to the back counter to put my envelope together. When I was done with their pen I offered it to an elderly gentleman who was needing a pen. While I was at the back corner work counter I took off my new prescription sunglasses and put on my inside glasses to be polite. This was a super important package that I was preparing for the consulate, and I forgot I put the new sunglasses down and they're white so they blended into the counter. As I finished preparing I went back to the line and was "next". Then the person who was initially behind the counter seemingly "supervising" came out through the door near the counter where I'd been working and told me she would get me the postage I needed but took me out of line (even though I was next). This person walked me to the front counter then went back through the door behind me walking past the counter where I'd left my glasses (I didn't realized this yet). Now at the counter I told this person I actually needed help getting my full zip code (something other postal workers have helped me obtain in the past). This person with a rude attitude, said I should "google it", that she didn't have access to that information. And then told me she couldn't guarantee overnight delivery on my USPS Express Mail package even though the other person who'd initially greeted me had said that Express was their fastest, overnight service. I tried to describe my previous experience with the postal service, Express Mail and consulate and she told me "that was before, this was now" and she could "only sell me stamps, that she was there to inform people". I then said and truly in a pleading not crappy tone "I am asking for help, I really don't have time to argue about my past experiences, I'm on a deadline, I have a non-refundable airlines ticket that hinges on this package being delivered overnite"... by now because of her denigrating, derisive tone and attitude I'd begun to shake. I had started out asking for help and she became irate with my need for that. As more customers, up to seven by this point, had been helped by the other person behind the desk I told the nasty person that I didn't want to speak with her any more that I would ask for help from the other person. Now loudly she told me I "wasn't letting her help" me. I was on the verge of tears and moved away from her counter and now was waiting in line for the person who was now helping the 9th person who'd been behind me. This is when I noticed I did not have my new prescription glasses. I went back to the work counter and they were gone. This is a small space, no one who'd come behind me had gone to that counter to work. No one while was being abused had said "oh did someone lose their glasses". The only two people who'd walked back and forth to or past that counter had been me and the person now abusing me. I was now crying. Prescription lenses are expensive. And I was about to miss my consulate appointment. I was saying to myself "oh no, oh no, these were new. I can't see with out them"... when the up-to-now silent supervisor asked me "are these yours" and he held up my sunglasses picking them up from behind the service counter where the abuser had just been standing while harassing instead of helping me. Because this person was so abusive, I had almost left before realizing that I didn't have my sunglasses because she had gotten me so upset. If I'd left to go to another post office for the help I'd received in times past,
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March 2023 by Scott K.
*Sweet Simone at the BH PO*Maybe it's me, but I don't have negative experiences when I come here. I'm not saying the bad reviews are false or exaggerated...but I like to set the tone with a friendly hello...then receive the same in return...and it's all uphill from there. Simone assisted me and was sweet & friendly, advised which padded envelope I should purchase to ensure safe & proper delivery...and she even offered me a piece of candy :)Made sure to arrive today mid-afternoon = post lunch crowd/prior to closing to have something shipped to Newport Beach. I avoided the usual crowds and was the only one there -- but once I completed my task, the line was beginning to form. YMMV at this particular BH Post Office Branch...but it always seems to work for me because first impressions are everything. And it works both ways.
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March 2023 by Michelle P.
Horrible post office. That they even have an overall 1.5 star rating is only because you can't leave a review of zero. I stopped by today at 2:30pm to mail a package, walked in only to be told they (there were two employees behind the counter) were closing for lunch for thirty minutes and I was asked to leave. I had parked three blocks down at a meter (parking is very difficult in the area) and then walked there in the rain just to be rudely turned away, wasting my money and my time. I drove to the Maple Dr PO, told them about my experience, and even the employees there were surprised that they closed their doors during business hours and apologized for the inconvenience. I will only go there from now on.USPS, is it your policy to have your employees decide to close at a random time during your posted hours of operation so they can have lunch together?
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February 2023 by Tess M.
Not as often as I'd like, I return to this zipcode I called home for close to 30-years to take care of some multitasking business and while there reconnect with dear friends, my former neighbors.This USPS sub-station, always my go to then, was walkable, efficient, with friendly staff. Nothing's changed in the seven years since I called the 90212 home. In and out in record time this time, left plenty of time to meet up with those folks I mentioned before who are just a holler away.If you utilize this USPS to take care of biz like I did, either snag a meter on Beverly Drive or take advantage of the parking structure over Al's Newsstand. After you've mailed your stuff, stroll about to check out what's new and cool.When I return to my old stomping grounds, what I do is park eastbound WAY down Gregory Way (No pun intended or is it? I dunno.) where it's okay to leave your car for two hours without a permit, take care of business, then walk the street(s) where I lived...
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December 2022 by Belinda Iarume
I went to the post office today and I knew there was going to be a long line. I didn't mind though, there was only one worker there Sharmane, and she was very lovely! She was the only one that came to work that day because the other two employees called off but she rocked it. She was still very kind and and very helpful. I appreciate her very much. Thank you Sharmane!
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February 2022 by Jen K.
Pros: * Was able to find metered parking out front. I was there early though * There was one female employee helping people in the line so by the time it was your turn you were ready * Check out was simple Cons: * They opened 10 minutes late and by that time there were already a line of 20 people. The staff never apologized or acknowledged their tardiness. Overall, it was an OK experience. I would have added more stars if they had opened on time. Maybe I am broken from my USPS experience at Marina del Rey, so my bar for the Beverly Hills location started out very low.
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January 2022 by Elle P.
This place is a joke. Most of the time it's closed in the afternoon with an "out to lunch" sign that says someone will be back an hour ago. Why is there only one person working here? And why does she have the worst attitude and hate every single person that comes in? It's 3:30 PM on a weekday, and of course it's closed with a hand written out to lunch sign, and 50 angry people have come and left so far. Ridiculous.
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September 2021 by B Chan
DON'T COME HERE! the woman berated us completely for having more than a few packages to send. everything we had was labelled clearly and we had the forms filled out. she was angry because she wanted to each lunch and was taking it out on us and badmouthing us to other customers. we left halfway through come packages to go to another USPS location, it was that bad.