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March 2024 by Orelle Shemen
Horrible customer experience at this location every single time it is family owned and I believe they are trying to make extra cash by misleading customers in believing that they have to purchase exterior packaging, and all kinds of items that are needed when customer has a prepaid label it’s the oldest trick in the book and this is just a scam location beware! Friendly advice!
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March 2024 by cory B
Best UPS location I’ve ever been to
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January 2024 by Tzvi Shusterman
Staff were extremely rude, choose a different one
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November 2023 by Joe Prager
Horrible service. Worst I've ever gotten at any UPS store in the world. Period.We came in 4 days ago, after my neck surgery, as UPS Corporate had emailed us about a new program to ship suitcases. We'd flown here from another state for my surgery, but I was under BLT restrictions, wearing a hard plastic neck collar.We'd called the week before from home and someone here said they shipped suitcases. So, we walked there from the hotel to check it out a few days before our departure.I asked to speak to the manager, just to be sure about this new program. He was nothing but rude. He actually mocked me, insinuating I expected special treatment because of the hard neck collar? Made an off-color insult ooout of it.I tried to explain to him we were here from out of state for my surgery. He didn't care; was put off, I guess, because I had interrupted whatever he was doing on a Tuesday to ask about shipping a suitcase.A real New Jersey a-hole jerk. That's the best way I can describe this guy.In any case, they knew nothing about the "UPS ships suitcases program" and and he wasn't really interested in our needs. Incredible. We left baffled.Beware of this office. They're independently-owned franchises.We went to a nearby FEDEX Print and Ship Office instead. They were kind, courteous, professional, and best of all: THEY DO SHIP SUITCASES.
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September 2023 by John T. Fritchie
Super fast and efficient service setting up a mailbox there. Harry and others were great. I was really relieved that the process was so simple. Thanks guys!
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September 2023 by Jake S.
I have shipped my personal packages as well as my packages for my small business countless times over the last six years, printed and gotten a Notary, and all I can say is this is THE one stop shop--five stars!! They are a great, efficient team, give you useful advice when you need it, and are SO nice. I recall once shipping a piece of art across the country they not only gave me an amazing deal, but packed it safely and with the utmost expertise. I never wrote a review, and upon deciding to finally do so, I was perplexed. I consider myself good friends with the owner of this location and have personally witnessed his gratuitous, good-hearted nature, so reading bad reviews regarding him are sure to be nothing short of slander on account of an unreasonably angry customer. You must not take these reviews into account. Bad reviews are only natural for service-related industries, but some take slack when they don't deserve it, especially because good reviews are much harder to come by. Absolutely love this place--it is EXACTLY the kind of business that this world needs.
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September 2023 by Sahar R.
My friends and family had bad experience there quite a few times and have not gone back there for a while but today I was around the corner decided to send a package but the young girl who I think is a relative to the manager or owner was very rude cheap and LAZY!
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August 2023 by Casting BIF
You need to start hiring people who say hello, thank you, please, and don’t look depressed.
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August 2023 by Blake Appleby
Luna helped me out so quick was in and out of the store in less then 1 minute and was so nice and polite.
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July 2023 by Jason H.
My opinion. Do not trust this place with your packages! I witnessed some serious horrible boss behavior there and would stay far far away.
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June 2023 by Nadia M.
Owner was a disrespectful and unprofessional. I had a very bad experience there, and do not recommend anyone uses their services. He was sexist, with a nasty temper for no reason.
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April 2023 by Vanessa C.
Parking is a pain, but they get the job done... and fast. The people are usually the same faces, working AND customers. So it's a place to run into neighbours often. Notary kid didn't know wtf he was doing when I needed it a year or two ago. Being one myself, I knew you can't use a blue pen but it was also my fault for not watching him sign. Could not use notary when I went to get my kids passports renewed. Luckily, I was able to dash to meet my ex and the kids so it could get done with both of us there.
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April 2023 by Jess L.
I been going here for years since it's my local ups store, unfortunately the younger women that work there are extremely unpleasant, rude and unwelcoming. They have a difficult time trying to extend a helpful hand or have any patience for their customers. However, the men have always been helpful and pleasant there. To the owner, please train your younger staff to properly respect and be kind to your customers.
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April 2023 by Melissa H.
I mirror the previous reviews about the owner of this location and will never support this location again.
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February 2023 by Aharon Hadida
Best customer service person in all my 28 years working in Bev Hills
