Umberto is a salon where the stylists are described as masters, magicians, and wonderfully skilled, providing amazing haircuts and color that clients are completely delighted with. Many note an amazing experience with warm, gracious, and charming staff, though some find the rest of the staff seem uptight. The salon itself is spacious, clean, and has a pleasing design, but the chairs are hard and the dryers are cold and old. Clients report feeling rushed, yet they highly praise specific stylists for wonderful, favorite haircuts that cannot be duplicated. The salon has loyal clients who have been going for years, creating memorable experiences.