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January 2024 by Dzmitry Mik
Very special place for very special gifts ?
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December 2023 by Stephen Miraflor
I have been very disappointed with the Richard Mille boutique in Beverly Hills. I purchased a black rubber strap for my RM-16 and they gave me the wrong size (medium instead of large). Once I discovered that I needed the bigger size, I’ve called them multiple times without a single return phone call. I’ve left multiple messages for both the salesman and management and no one has called me back for 3 months now! You would think that there would be a modicum of professionalism and basic customer service when spending almost $600 for a rubber watch strap; but you would be wrong!
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October 2023 by Alex Al
Exceptional knowledge of the brand, horology, the world of timepieces and materials. S.O is a world of knowledge when it comes to timepieces and Richard Mille brand itself. If you have an appreciation for precision, Richard Mille is the brand to own as a true collector. If you have an appreciation for 'the story' and how things come to fruition, you must take a deeper look into the brand and see it as far more than just a watch. It's a world of its own. Thank you guys.
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April 2022 by Andy Mike
Richard Mille is lucky to have someone like Daniel as a brand ambassador. He’s patient, knowledgeable, friendly, personable, and a true horologist. He makes the entire watch buying process easy and enjoyable from start to finish. When buying luxury items, I find the service to be just as important as the product itself, and Daniel far exceeds my already high expectations.
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April 2022 by Stephen Fortino
Excellent service! Daniel has been incredibly helpful and provided great customer service for as long as I have known him.
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April 2022 by P H
Richard Mille Beverly Hills has always been a great experience for me. The store is sleek and well-designed in combination with amazing watches and an incredible staff. More specifically, Daniel, one of the most professional and polished sales associates I have ever had the opportunity to come across is a big part of the reason for the positive experiences I have had here. He has always made me feel extremely welcomed and offers a wealth of horological knowledge. He is a true professional and watch enthusiast that will patiently answer all of your questions and take the time to actually get to know you. Richard Mille Beverly Hills should be on your list to visit if you're looking for world class personalized service for your next timepiece.
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April 2022 by N B
What a wonderful watch purchasing experience through this boutique and more directly Daniel Burgess!! Daniel is on top of anything you may need throughout the process. I can’t recommend Daniel’s services enough, makes the whole experience of buying these beautiful watches one to remember! Amazing!!!
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March 2022 by Bryan Pacana
I’ve been working with RM Beverly Hills for several years now. Never once did I feel like a client, I was treated like family, from my very first visit to my first RM030 purchase and subsequent RM additions. My experience with Teddy is always exceptional. He is attentive, welcoming, knowledgeable and a genuine watch enthusiast. I’ve been fortunate enough to meet and spend time with RM management in LA, including Greg who has gone above and beyond for all of my requests. There are many brands in the ultra luxury watch market, at these prices levels, I’m not paying for only the watch but the experience, brand and most importantly, PEOPLE that represent it. Greg and Teddy represent how the watch industry SHOULD be ran, they are a class above. For this very reason, they have a customer and friend for life.
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October 2021 by Hagop i
abrasive staff
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May 2021 by Alex Al-Afandi
Exceptional knowledge of the brand, horology, the world of timepieces and materials. Daniel is a world of knowledge when it comes to timepieces and Richard Mille brand itself. If you have an appreciation for precision, Richard Mille is the brand to own as a true collector. If you have an appreciation for 'the story' and how things come to fruition, you must take a deeper look into the brand and see it as far more than just a watch. It's a world of its own. Thank you guys.
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May 2021 by Mark Rayban
About the most terrible customer service ever. Irrogan as can be
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August 2020 by Ibrahim A.
The worst customer service by the Boutique manager YL. What a shame.
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August 2020 by Chloe Interiors
Nice watches
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April 2020 by soeren
(Translated by Google) Have meanwhile bought my 3 o'clock here, I can only recommend.(Original)Habe mittlerweile meine 3 Uhr hier gekauft, kann ich nur weiterempfehlen.
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November 2019 by Nicole A.
PLEASE walk in and talk to this brand ambassador. He loves to talk about the brand. Very helpful in making you feel comfortable and loves to talk about the brand.
