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April 2023 by Adriana R
Wonderful first time experience! Tina Pham, PA, was incredible. Super attentive, patient, and supportive! We encountered a speed bump during the basic procedure and she was communicative about possible outcomes and next steps. When everything worked out, I appreciated her transparency after about being nervous it wasn’t going to work out how we had hoped. It added a very human touch to our interaction! Definitely not stuffy and clinical vibe.Front of house staff was also super welcoming! Totally felt like a valued new member of the one medical community.
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October 2022 by kevin milner
We came to One Medical because we heard great things about the "cobra" nuggets. I know they were actually chicken but since they're cobra-shaped, you can almost taste the venom! We were celebrating the anniversary of my brother-in-law's cousin's tattoo removal and we had the best time. Our server, Michelle, was wonderful. I called her Michelle Wonderful!My only complaint is that our mashed potatoes caught fire as I was eating them. Plus, they didn't have enough garlic. All in all, great experience. Just get less flammable potatoes!
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August 2022 by Rit A.
I had appointment today at 3pm and told them I was running late. The doctor and concierge were ok with that as long as the delay wasn't more than 15 minutes. I was taking time off from work to be there on time but once Doctor received me he told me that he didnot have time to finish the exam and I could either cancel or get a partial exam. Very disappointing service for my first experience. I even send a message to the doctor and he could tell me before I drive to his office in BH.
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August 2022 by Ashly V.
I've been to a few of the One Medical locations around Los Angeles, but I had to take the time to write a review specifically for the Beverly Hills office and Tina Pham. She sat with me during my appointment and answered EVERY SINGLE question I had and took time to explain things to me. She didn't make me feel rushed or anxious, like I do at most doctor's appointments. I felt like she cared about me and my concerns. I cannot tell you how much that means...I had started to really think I wouldn't find a dr who actually listens. She listened and filled me in with all the info I needed as well as options for me. Thank you, Tina! The front desk staff was amazing as well and very kind. I'm going to go to this One Medical location from now on! My only complaint, and this is for corporate and not the individual office is that there is no direct phone number to reach the office itself. I was running late and tried to call but got sent to a general customer service line and not the specific BH office. I was on hold for a while and never made it through. Don't love that. But it's not a reflection of the specific BH location or the staff. They were amazing!
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August 2022 by Sammy E.
Basic medical forms were not upto standards accepted at DMV, they were also incomplete in several obvious places. Office staff is useless, for a medical structure based on technology the lack of information and communication available was staggering. I had to play a guessing game in order to see if the doctor i had an appointment with would be able to fill out the forms, something that could be easily solved and should never happen. This is my second time back, hoping for a full refund and to cancel my membership. I suppose I should have expected this from a doctors office in a shopping mall...
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July 2022 by Mauricio Costa-Neres
I've been a member of OneMedical since 2013 and only at the BH location my husband and I had a terrible experience. My husband had severe back pain and we went see doctorCasey Nagel because our primary physician in Century City wasn't available.Because of language barriers (my husband isn't fluent in English), The doctor allowed me to join the patient in the room to interpret and I explained to Doctor Nagel the nature of the pain, that my husband is a former pro athlete who takes care of his body and stretches everyday and only had such severe pain once before and the only medicine that helped was some types of shots. Doctor Nagel literally recommended over the counter medicine and that my husband "stretched". I proceeded to say again that "with all due respect", the patient *already* was taking over the counter medicine and stretched EVERY DAY. His reaction to my comments was a look of "how dare you" and said "well you should go to an emergency room then". We unfortunately had to go to one (after 24 more hrs of pain) because the visit to OneMedical Beverly Hills was a total waste of our time and of course, had to pay over 1200K even with insurance when the OneMedical visit could've easily solved the problem. The ER docs were kind, caring, understood the problem RIGHT AWAY, gave the patient the attention and shots he needed and prescribed some prescription-only patches (Salompas) that were life savers.Moral of the story, this experience COMPLETELY turned me off for OneMedical and after 9 years as a member I do not think I'll be renewing our membership nor recommend it.
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May 2022 by w w.
I called on Monday and just now to inquire about establishing care as a first-time patient. Danny, Member Advisor, just hung up on me after my about 40 minute call in which nothing was resolved. During this 40-minute call, I discussed a One Medical message I had just received today asking about my insurance member # and stating it needed to be checked by One Medical to ensure it is active and in network before my first appointment scheduled tomorrow. I had answered it in an email though had received no reply to my email answer. I said to Danny that I had spoken to Ari and Jae in Membership as well as Sherry in Admin, all on Monday. I said I had offered both to state my member # and to email a photo of my insurance to each, though all had declined to take my member # or give an email or fax number to send a photo of my card to. They said the email on their website was not going to answer my email or be monitored in any manner to receive it. They said not to email that or any email address about that. I spoke to Danny today about the distinction between checking my exact member # to ensure it is active and in-network, as One Medical's message to me today said it needed to do, as contrasted with a general statement that One Medical accepts my insurance company's coverage. He said if I sent a photo of my insurance card or came in person with my insurance card ahead of time, earlier than my appointment, he could check my insurance member # to ensure its status as active and in network. As I was emailing my insurance card photo, he then said I had misunderstood him. He said that neither he nor One Medical is able to check an insurance member # as active and in network with it, even after I emailed my insurance card or came in person with it ahead of time. I asked why. He refused to give a reason. I asked what he had actually said if I had misunderstood about him just saying that he could check my exact member ID # as active and in network if I emailed the photo of my insurance card, as I then just emailed it. He refused to say what he he had actually been saying instead. He also refused to answer why he even suggested I email it, as I did. He then repeatedly threatened to hang up on me, even after he had originally acknowledged he himself had read the message sent me today to give OneMedical my exact insurance member #, since it had to ensure it is active and in network before my appointment tomorrow. I read him too OneMedical's email stating that twice. Then he repeatedly called me rude. He said the call was being recorded and he was really glad it was, since he considered me rude. I asked to speak to his supervisor, He said he could not transfer me though did not give a reason. He said I would hear from a supervisor in about a day or two. Then he hung up on me though he had neither resolved or taken care of anything at all. Update: In about 1.5 weeks, OneMedical canceleed 5 establishing care appointments. It canceled about half 3 hours or about a day before. The doctor canceled the other half with no notification so I was going to come to the office, pay for parking, wait and at check in be told my appointment had been canceled. This morning's appointment was canceled by the doctor 3 hours before check in such that in the early morning I did not see the automated email among spam and constant OneMedical messages canceling earlier appointments this week. It always automated emails last-second. I have to click a link in it to even see cancelation with no or almost no reason. Each time I wait on hold over 1 hour to hear why and reschedule. It recommended in-person establishing care with a doctor not doing in-person then not available at all for a couple weeks. The only department I can speak to to make appointments said the opposite, scheduled in-person and did not explain why my appointments kept being canceled. Instead of rescheduling my appointment as telehealth and sending explanation/confirmation, I waited on hold an hour asking why those 1st 2 appointments had suddenly been canceled. I was not offered
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May 2022 by Justin Su
Very patient staff! I'm traveling and having some skin issues that need attention, but I had a bit of a problem with my insurance, because I'm out of state. They were patient enough to help me through this. The care was good and fast! Highly recommended!
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April 2022 by Grace G.
Truly the only consistently positive experience I've ever had with a physician and doctors office. I've been a member of One Medical for five years and I can't imagine going anywhere else. Communication is streamlined through the app, it's easy to get whatever I need and a nurse practitioner is available to talk when my doctor is out of town. Dr. Kulkarni is attentive, warm, and thorough, and all the staff has been great. Wow, what a difference compared to normal anxiety ridden visits to the doctors office!
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February 2022 by Monty H.
One Medical is a perfect example of how messed up the American health care system is. They don't care about you. They only care about making money and moving through as many patients in one day as possible and making the most money off you. They are literally the reason why our premiums are so high. There are hundreds of other "mom & pop" healthcare providers out there we should be supporting , so do yourself a favor and DO NOT waste your time and money on One Medical.
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October 2021 by Tami A.
This company has gone downhill over the last five years. Ever since it went public, it's clear they value image over actual service. It's been nearly impossible to reach anyone on video calls. I last got through after a 45 minute wait and I was coughing blood. "Treat me now" means in a day or two if you're lucky. In person appointments are hard the day of and I almost never see my "primary care physician" because the schedules are so weird and everyone is so overbooked. If you're going to charge money for a membership, at least do better than traditional providers. The service I get with doctors outside of One Medical now surpasses in speed quite frequently and quality help. I'll stick with my neighborhood urgent care if I want to wait around to hear back or do a video call with my doc. I'm cancelling my membership after five years and selling my stocks. Don't go here. It's the epitome of false advertising.
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April 2021 by Doerte Sennecke-Chow
COVID-19 testing voice very fast. Results for the rapid PCR test via provided this in less than an hour.The receptionist was helpful. The waiting area is very nicely designed. Parking is free after validation.It was not busy at all on this yesterday afternoon March 2021.
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February 2021 by Edwin R.
I wish I was able to leave a different review- but this company has left me with no choice. I rarely leave a one star review- but based on my experience so far I would give them 0 stars if I could. I was tricked into a membership with the company when I was trying to get my appointment fir my second dose of my COVID vaccine. They had an offer that indicated that the fee would be waived as I was referred through the health department. Then that same day they charged me $199 for a membership that I don't need. I contacted them immediately through their app and there was no response. Finally and administrative assistant named Jennifer R replied and said that she referred my question to their "Membership Department" and after that I have sent several messages with no reply on their part. I believe they are taking advantage of the COVID crisis to increase their membership and deceiving people into their program. It's been two weeks and I haven't heard from them- even though I have continued to reach out. When a customer feels ignored, the customer have the choice of taking the complaint to a third party, which is what I have done. I am in health care marketing and I would be ashamed if my company does what these people are doing- especially during the times we are living in.
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January 2021 by R S.
So for, this place is no better than a typical drs office, and in some ways it is worse. I'm feeling like I wasted money buy paying for the membership. Here's why: I have some health issues that are causing concern. I was able to make an appointment with a doctor for the next day. That's great, but with my past good PCPs, if I'd called and asked for an appointment, I likely could have gotten an appointment pretty quickly as well. I was a new patient, and assumed that I'd be able to continue to see the doctor I saw the on the first visit. That's not the case, the dr has no availability to take on more patients at all. Because I needed testing and have issues, which will require continued care, this is an issue. I don't want to be passed around from doctor to doctor. I should have been matched with a doctor who has spots to take on new patients. My second issue is that I've called the office multiple times with questions that needed tending to in a timely fashion; every time I call the wait is over 30 minutes, and I end up hanging up. This is ridiculous. They need to more staff. I know that customer service is tricky because of the pandemic, but at this point, they have had almost a year to figure out pandemic staffing. You do have the ability to message the dr on their app, but the response can take up to 24 hours. That is not bad timing on the dr's side, but when you have a question that you need answers to more quickly, you need a person to pick up the darn phone in a timely fashion. I think this service may be best suited for people who travel a lot. So far, the pro to this service is being able to go to the dr in multiple major cities, with them having access to your charts. They need to get their staffing and admin worked out. We are paying a fee for this service.
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January 2021 by Ayk D.
This company is a scam. They advertise that they are scheduling Covid vaccinations. They started giving vaccinations to whoever paid $200 for their service. Then word got out and they got in trouble so they kept everyone's money and said you need a specific document to get vaccinated you should have known. However they don't tell their members that and waste your time. I hope they get shut down.
