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March 2023 by Nikki B.
They're wonderful ! All prescriptions are delivered on time with receipts. They go out of their way to accommodate and call to transfer and refill medications. Everything that is on back order they do their best to find.
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November 2022 by Brittney R.
I utilized this pharmacy because I work in the area. I had a prescription send from my doctor and I called the pharmacy to confirm they received it the following day since I hadn't heard anything. When calling the woman asked for my name and date of birth and confirmed she received the prescription and I could pick it up in an hour. I was busy at work so I wasn't able to make it over there. The following day I went to pick it up and a woman with brown hair barely greeted me, and asked the same questions in the same voice and tone of the woman I spoke to the day before, presumably the same person. She pulls up my prescription and all she says is "we don't have this". I then tell her that I had called and confirmed yesterday and someone told me to come in an hour. She then said " that's not true because didn't take your call yesterday", despite me never saying i spoke with her, i just say i spoke with a woman there. She then said why are you here, your prescription isn't available for 14 days anyway, not knowing my circumstances, or that is actually a different prescription. I have never experienced such bad service in my life or been made to feel like i was a liar or unwelcome. I will never go there again.
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September 2022 by Scott K.
Pharmaca recently closed down in the area so I just went to Herbert's for the first time in 3 years. I've been here in the past, but one of my Dr's who was located in this building had retired, and Pharmaca was more convenient for me. Herbert is a kind man with a great sense of humor and has been in business for a very long time. The rest of his staff & team seem to be very friendly too. I needed something today so I had my Dr's office electronically submit the order to Herbert's opposed to Rite Aid & CVS because I like to support local businesses. And I intend to comeback here next time I need something on short office. I'm giving a 5-star rating due to the level of service, friendliness, and the neighborhood feel. But just a little heads-up - parking can be an issue at times along Wilshire Blvd and the residential side-streets...so be sure to pay attention & read the street parking signs.
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May 2022 by M H.
I've been going to Herb's Pharmacy for almost 30 years. When I moved to Santa Monica, I still drove across town to see Herb when I needed a prescription filled. Thankfully, I live close by again and I STILL receive the best service ever. This is old school great service and Herb is as kind, caring, honest, helpful and knowledgeable as it gets - while also sporting a great sense of humor! He and his staff are top notch and care for you as though you're one of their own family members. I highly recommend Herb and this pharmacy. They go over and above and make you feel at home. Another reviewer gave 2 stars and somehow thinks Herb's Pharmacy was taken over by someone else. Herb must have been out that day, which I've never seen, (he seems to have never had a day off in 30 years)! Perhaps the person filling in for Herb that day was overwhelmed but either way, that review is not at all in line with anything I've ever experienced. This is an excellent pharmacy.
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January 2021 by amy d.
Best pharmacy. They are so helpful, fast, and thoughtful. I highly recommend. I went there after a surgery, then about a year later my reg pharmacy couldn't fulfill a script. Her eyes stepped in and made it so easy. Contact them!
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December 2020 by Nick G.
I Love this pharmacy. The Attention to detail is great, I've been going here for years Herbert is always there to answer your questions. Small town pharmacy feeling bring in the flats of Beverly Hills.
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October 2020 by Anonymous D.
Herbert's used to be one of the best pharmacies in town - not anymore. Herbert was always so friendly and if you called and he answered after hours, he'd wait for you. The woman that seems to have taken over is rude and condescending. After my last visit I won't be back, the woman was very short with me. I only goto to Ace Pharmacy down the street now. I also sent a family member here a few times in the past few months because previously my experience was good. She had a really bad experience.
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September 2020 by Butt H.
Kind, polite -- but straight business My prescriptions were not there yet and he called the Doctor for me. Very professional. 10/10 please visit.
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March 2020 by F. Klink
Great customer service.
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February 2019 by Chantal T.
Herbert's is the best pharmacy in town. I have been going here for years. He always tries to help when there is an issue with the insurance or getting a hold of the doctor. His entire staff is extremely friendly and professional. Highly recommend going here.
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November 2018 by Jane L.
Fabulous and knowledgeable Pharmacist and pharmacy staff. Wouldn't think of going any place else!!!
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October 2018 by Kelli K.
My doctor sent my prescriptions here the day prior to my surgery. When I stopped in, they were waiting on me, and I paid virtually nothing for them. They worked out everything with my out of state insurance company prior to my arrival. When I picked up my scrips, the pharmacist made certain to go over each medication with me. Then I noticed an article posted in the pharmacy showing that the pharmacist is the owner. It's nice to do business with an owner/operator in a city this big. Personal touch for sure!
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October 2018 by Joseph D.
A great pharmacy and a refreshing change from the "we don't care - just wait in line" mega-pharmacies like CVS. Herbert and his team are caring people who make you feel like your business is important to them, but that your health is their highest concern. And they even offer delivery! So leave those giant pharmacies behind and go to someone who cares and who doesn't have a giant line every time that you go in. Thank you Herbert and staff for taking such good care of me and my loved ones!
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September 2018 by Shannon T.
You go, Herb. Gale would be proud. Customer service was his first priority and independent pharmacies were his model. We learned from the best.
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August 2018 by Bianca S.
Herbert's Pharmacy is like an old school neighborhood pharmacy where your are a patient and not another number in line. There is a real Herbert who is delightful and always ready to answer questions. The pharmacy also delivers locally which is very helpful. I highly recommend over the big CVS type pharmacies.
