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April 2024 by Dr. Raquel Hammonds
I'm coming back just to continue to give this team their flowers. My car was wrapped by them THREE years ago and in this time, they've only been more and more remarkable. From clearly explaining the process, to providing wrap maintenance, to their SUPERB attention to detail--this team doesn't miss. I moved from CA to GA and they are STILL ensuring that I find the right team to care for my vehicle. They should truly give a masterclass in Customer Service. If you're looking for a team that goes beyond the service and cares about you, you've found your team! Thank you all so much--for EVERYTHING! ❤️
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March 2024 by ashley reeves
HADD customs is such a professional and wonderful company. My car was in pretty rough shape with rust on the roof and several other areas, the professionals over here did a more then amazing Jon on the repairs. I feel like I have a brand new car. The financing option they offer made it even easier to go ahead and get this work done. I can't thank them enough!
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February 2024 by Armen T.
This review has been long overdue, as my car was brought in on Aug 2022 after a car accident and I planned to pay out of pocket. Regrettably, their initial overpromise and subsequent underperformance have left me dissatisfied. Despite assurances of exceptional service from the owner, which included personal attention and a discounted quote, the reality fell far short. )The owner promises that they would do an exceptional job and really wanted me to give them a chance (sent in long paragraphs over Yelp messaging). I stupidly caved. My car was in an accident and I wanted it fixed soon and fast and I wanted a good job. The owner actually came to view the car in person which I thought demonstrated a lot of care. He also severely underestimated the cost to fix my car ($3-4k), which I knew was a poor assessment to begin with, and not surprisingly, severely overestimated the price quote which he claimed was discounted (over $6k). This was a definite red flag and I should've ended it here. I honestly knew I was overpaying but decided to trust them for some naive reason. I know they have great Yelp reviews and expected good service. My ask was simple: include the cost, tell me the final quote and fix everything as I don't want any additional charges or more time spent waiting to fix my car. The final cost came closer to $6,600 that they added later without my consent and they didn't complete the job. Eventually taking my car to other mechanics, I learned what a poor job they had done. They never changed my tires (I was blamed for overlooking this in the contract), my car would keep making noise when I hit the brakes, and they never balanced my wheels, which I'm told is standard for all accidents and my cars brake pads should've been replaced. When I took my car to an oil change few weeks later, they immediately knew my car was in a bad accident and changed something in my car that was covered under warranty. I don't know why HADD would've overlooked this and not told me about it. When I took my car to a different mechanic nearly a year later, they basically felt really bad for the job done and thought I should return my car to HADD given how much I had spent out of pocket. I listened to their advice and HADD did the same thing they've done several times since I picked up my car, review the car and refer me to someone else to spend even more because they refused to fix what they should've in the first place. I returned to HADD several times after I first picked up my car and was constantly referred to different mechanics. The very last time I visited, the owner claimed he knew the trouble and would make changes to my axle as it was covered under warranty (he never ended up calling me back btw and I ended up fixing with another mechanic.) So in sum, I overpaid for a job that wasn't complete and they were satisfied returning a car back to me that wasn't safe to drive and they didn't have the decency to even update me that there was anything more to complete when I picked up the car. I can't trust them and hope others don't have the same experience I had and urge for greater transparency and integrity in their dealings.
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January 2024 by Morgan Radmall
Herbie and Aimee and their whole team is incredible. Unfortunately I had two separate incidents occur within the same two weeks, and Herbie was my first text/call. The work is absolutely wonderful, I got video updates a couple of times a day while they were fixing my car, AND they finished a day early. They have as many stars and good reviews as they do because their work is amazing, priced-right, and they will PICK UP AND DELIVER YOUR CAR BACK TO YOU FREE OF CHARGE. I absolutely recommend them, wholeheartedly.
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January 2024 by Caleb K.
I'm very impressed with the level of customer care. These guys and gals go above and beyond. Thank you so much!
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November 2023 by Steve Johnny X
Great service thank you Jose they go beyond
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November 2023 by Mark Rogers
Great overall experience, friendly, knowledgeable did great work at a reasonable price.
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November 2023 by Mickeys Money
They are very professional, they are perfectionists! I recommend them to everyone.!
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November 2023 by Samer Hamayel
They staff was quick to response and was informative about my concerns and they were able to give me an estimate on my car.
The work was impeccable clean and the paint job
I absolutely recommend this business and the work they do is beautiful plays thanks to Aimee send Lasy for being great and informative about all the things I had concerns about
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November 2023 by Pablo Romano
Awesome people. HADD team have always delivered over the years. My go to spot for any body work that I need.
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November 2023 by Miriam M
Looked for many places in the area and everywhere I went they would give me one price and once I got there the price was double. This place quoted me and kept the same price and did an amazing job. They also kept me informed throughout the whole process and did the job faster than anyone had said it could be done. I would definitely recommend this place.
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November 2023 by Michael Eisenberg
Amazing service quick turnaround..
My Blue Calipers look cool ..
Thanks
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November 2023 by Victor Smirnoff Marquez
By far the most hassle free work I have ever had to deal with. Dropped off my truck and was updated via text about everything. No worries, no stress, no mess. The little thank you note they left in my truck after I picked it up was a touch of above the call of service. Everything came out great and I would highly recommend them to anyone! Thanks!
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November 2023 by Liseth Damirjian
I got rear ended a few months back i was recommended to HADD Customs, not only do they go out of their way to pick up your vehicle, They kept me in the loop about everything going on, i got emails and texts daily from them. my experience with them couldn’t have been easier, Will never use anybody else Not only was the body work great but they even matched my car which is silver paint to the exact color which apparently silver is the worst color to try and match. I highly recommend HADD Customs!!
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November 2023 by Jacob Macias
I just wanted to give a huge shoutout to HADD Customs for the amazing paint protection film installation they did on my Lamborghini Huracan! I couldn't be happier with the results. Their team's attention to detail and skillful craftsmanship are second to none. My car looks stunning, and I feel more at ease knowing the paint is well-protected.
