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April 2024 by Myra W.
I ordered a gown online ànd tried it on the next day. The gown did not fit(left tags on). Returned the gown the next day and received it back saying it was worn and non saleable. How can you wear a gown with tags on and wear it out. I contacted American Express (who I charged the gown on) and so far they are taking Saks word over mine. I told American Express I would send them the gown . What bull shit! I'm still fighting this.
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March 2024 by Matt K.
The old Saks for women at 9600 Wilshire is closed - the new, at 9570, occupies the old Barney's of New York location. It is interesting going in there and up the wide stairs to experience Saks versus Barney's, but over all, this is a much better location. The old building was dated and had narrower and smaller levels as you went higher up. The new building provides the bright new Barney's look, to the old Saks. Everything is here for the ladies - all the designers, and in a much brighter more open venue.
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March 2024 by Noeleen S.
I was so excited to come and shop in their new location. The store is absolutely beautiful and the selection is A+. The reason for the one star review is that the service is absolutely atrocious. The sales associates are all standing around chitchatting amongst themselves and don't even bother asking if you need help or looking for anything, and this goes for every single department. I started off in the Shoes and found several that I was interested in trying on, but could not find anyone to assist me. I then went upstairs to the ladies clothing or I practically had to beg two people to order two items for me needless to say I will not be coming back, I went to Neiman Marcus and several of the boutique stores on rodeo and shopped there instead. Very sad that you have a beautiful store. You have an awful lot of sales people but they're not focused on helping the customer.
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March 2024 by Marce A.
There is no option to select 0 stars so I had to put one. I am so disappointed in Saks Customer Service. I've been spending at saks all of my life and last year I bought shirts for my husband online. We live in san diego so they where bought online, we went to the store in LA to change sizes and they did not let us! They did not return our money or give us store credit. We only wanted to change sizes. They woman that worked there was very unhelpful, didn't do anything for us and just said there was nothing to do. What a rip off! I'm never spending there again! So disappointed!
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March 2024 by Kimberly Sizemore
New residence. OLD BARNEYS
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February 2024 by Kevin H.
Saks Fifth Avenue exudes luxury in every aspect, from its high-end fashion offerings to its elegant environment. Amidst its present relocation, the store maintains its reputation as a haven for upscale shopping. The clientele consists of beautiful people, reflecting the allure of the brand. The staff, exemplified by Gilbert, are not only kind but also knowledgeable, as Gilbert expertly guided me through the cologne selection process, ultimately leading me to discover the exquisite Percival fragrance. Saks Fifth Avenue continues to epitomize sophistication and impeccable service.
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February 2024 by Sarah G.
Melissa at the La Mer desk - wow! Came in to the new location today with my boyfriend and she went above and beyond to make us happy! I've been a loyal customer since '03 and I've never encountered anyone like her! Also really like Raghib in shoes.
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February 2024 by Cherlyn S.
I have been a Saks customer for over 20 yrs. I've spent thousands at Saks. Sadly, since it was taken over by Capitol One it has gone downhill. My daughter was in the Beverly Hills store and brought 2 dresses that were still in the boxes to try on at the store, one $1500, the other $700. First thing said to her was "why do you want to try on here? Why didn't you try on at home?" Next, she was told "the fitting rooms are on ____floor" THEY WERE NOT. She could not get ONE salesperson to help her find a gown. I will NOT be using Saks anymore. Customer service is just not available to customers. I'll spend my $30,000/yr at Neiman Marcus, where I get help with a smile, and gratitude.
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February 2024 by Anahi Lopez
walked into the store, apparently the store was closed yet the door was open to walk in for anyone. Security told us we need to leave and asked to check our bags being there for 5 minutes
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February 2024 by Laurie Lee
When I visit Saks Fifth Avenue in Beverly Hills, I love exploring its multi-floor layout. Navigating through the various levels of luxury fashion and beauty, is truly delightful. The presence of a lounge area enhances the experience, offering a perfect spot to take a break, enjoy a refreshing drink, and absorb the sophisticated atmosphere.
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February 2024 by Ana Reed
Beautiful looking store. Got a $100 gift certificate. I'll let the pics speak for themselves. I hope the 2 underwear i got feel good. Crossing off my bucket list.
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February 2024 by JC T
I love this store! I can go in wearing anything and be treated really nicely. Means a lot to me. I don’t want to get dressed up and feel like I am under inspection to go shopping. That sales rack on the 3rd floor too! niiiice! Actually I find some great values and stunning clothes at Saks! My style has soared since discovering them! It’s also cool how there are subs inside of the store, like an LV, Dolce and Gucci shop. This is sooo old school, but it reminds me of the basement of original Macy’s in NYC. Rescue, don’t buy! ????
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February 2024 by Natasa Kojic
My favorite place & location with an excellent choice of inventory and staff! from the Jewelry department - these ladies are my favorite and helped me with replacing my (Roberto Coin earrings) and the wardrobe stores of course.When it comes to cosmetic department - my only suggestion would be “ Please stock up on more La Mer Sun protection creams and White color Chanel hand creams” - lol as its always lacking ? and purchasing offline has its special charm so there you go. Xo
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January 2024 by David B.
Customer service is not helpful. My order is almost 3 weeks late at this point and no actual update has been provided. Order a birthday gift and thought I had plenty of time, but now the birthday has passed and had to buy a new gift.
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January 2024 by Oscar L.
Super poor customer service. Tired assortment of clothes, no excitement in visual displays. Sales attendants ignore you and gossip amongst themselves in the corner as you browse. Asked sales person at the shoe counter for a size and she brushed me off stating she "was too busy". Kept assisting other customers (some of which came AFTER I asked for help.) Very obvious she wasn't willing to assist me, never asked for backup, never bother to follow up. Just sad, had to flag down a manager from another floor after 30 minutes of waiting. Super sad to see Sak's downfall, total bummer.
