-
February 2024 by Tinka -
Every person who works here has been SO incredibly kind, courteous, helpful and just absolutely wonderful in general. They really went out of their way for me with getting the perfect rental car while dealing with my annoying questions for several months. They also dealt perfectly with insurance and did the same for any other customer I saw being helped. I wish I could give them more stars - and I wish every establishment in LA had people working there of this quality.
-
February 2024 by andy abadi
Best customer service
-
February 2024 by Max Ginkel
The team is extremely helpful and provided great service! Shout out to Jose, Terry and Mousael for all being extremely supportive and kind.
-
January 2024 by Sergio
It was a very satisfying accumunation I would recommend to others.thank for the professionalesm.
-
December 2023 by Alex Prez
If I could give these guys more than 5 stars I would, they represent what you wish every rental agency is (but sadly most aren't).After a bad experience with Hertz on S La Cienega, I contacted Enterprise who were not only exceptionally helpful and professional, but gave me a better car for a better price with way better service than Hertz.Wouldn't hesitate in recommending these guys to anyone needing car hire in the area, they're my go-to from now on when i'm in LA.Thanks guys, really appreciate your service and making renting a car so painless.
-
December 2023 by fob1xxl
Having had to rent a car because of an accident, i dropped off my rental at the Beverly Hills Enterprise office on Robertson Blvd. The staff was most accommodating. They even gave me a lift to the Mercedes of Beverly Hills dealership to pick up my new car. Teriffic service.
-
December 2023 by 362chop
Twice in a month with each time total satisfaction. Zeke and Jose aim to please and got me the auto of my choice. Entire staff is quite capable. Thanks everyone, I’ll see you again.
-
November 2023 by RON FRIEDMAN
High quality care, service and attitude. When we had two Jaguars in the 80's we had to get rentals constantly because our cars were always in the shop. Enterprise never let us down. Patrick is terrific
-
October 2023 by C Neon
Very nice Enterprise car rental center with regular and exotic cars. The people there are very friendly, personable, and service oriented. They drove me to my hotel after the drop off. Overall, I only rent from Enterprise.
-
September 2023 by Nathan Kruger
I’ve been renting from enterprise Rent-A-Car on Robertson Boulevard in Beverly Hills for many years. It’s a friendly neighborhood location that has always given me personal attention. Even in my recent experience of renting a 15 passenger van with poor AC, they quickly swapped out with a new van And adjusted my rate appropriately. The representative Daniel was particularly helpful and professional. I will keep coming back.
-
September 2023 by Derek Higgins
Atrocious service. The manager Johnny is miserable to deal with.Didn't have our car when we showed up, waited nearly two hours to finally get a car that had half a tank of gas. We had prepaid our rental through Expedia, but Enterprise charged us anyway. It's now been ~3 weeks and approximately 20 hours on the phone with customer service. We've been told multiple times that we'll be issued our refund, but never any follow up. I finally got a hold of Johnny the manager, who told me that this was Expedia was on the hook to repay, but when I asked him to confirm this in writing, he refused. When I asked him why, he told me he was unwilling. When I questioned this, he hung up on me.Pathetic customer service from a terrible, terrible manager. Strongly recommend finding a different branch, if not a different company, to rent from.
-
September 2023 by Lynne Binder
Daniel and Zeke were great!Needed rental for car repair. They tracked repair, insurance and payment. They were kind enough to take me and to the collision center and back again.
-
August 2023 by Minakshi Mahapatra
Daniel was great. He helped throughout and was very professional. He also helped us by providing a ride share back to the hotel. Overall we are very satisfied!
-
August 2023 by Joseph Miano
I always loved renting from here but my last experience was terrible. The car wasn’t what I had reserved and after requesting a different one they had me wait 50 minutes only to tell me they did all they can and refuse to rent me the one I wanted and did not need to give me an explanation.
-
August 2023 by Arash Afshar
WORST customer service, save your time and go somewhere else. They wasted 3 days of my time giving me the run around.
