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October 2024 by Pam Sun
If you're planning to spend money at Diptyque, I highly recommend choosing a different location. I had a very disappointing experience at the Diptyque North Beverly store due to the unprofessional behavior of one of the sales associates (a Black male). I will never return to this location.
I came in wanting to purchase a gift box and asked the sales associate for guidance on which products and how many would be needed to fill it. His response was vague and unhelpful — he said their gift boxes are "highly personalized" and that I could choose whatever I liked. It felt like an excuse to cover up his lack of product knowledge.
I then picked out a candle and wanted to add some body care products. I asked if any of the body care products came in the same scent, as I wanted them to match. He bluntly said no, claiming all their body care products come in distinct scents. Taking his word for it, I chose a shower gel and a body lotion.
While waiting for my gift box to be wrapped, I browsed the store and discovered that, contrary to what he told me, there were body care products available in the same scent. I asked him to switch out the items, which led to a further wait of about 10 minutes.
To top it all off, he then informed me he couldn’t find the top of the gift box. When I tried to speak up, he ignored me to take a phone call.
This was a complete waste of my time. Diptyque North Beverly, if a customer can learn more about your products in 10 minutes than your sales staff knows, you might want to reconsider who you're hiring.
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October 2024 by Daniel Eshaghian
Worst customer service. Uninterested and rude. Multiple employees with the same sour attitude. Woman closing on 9/23/24 very rude. Agreed to help but rude with a snotty attitude. If she didn’t want to help she could have just said no instead of inferring that I was clueless.
I’ve bought at Diptyque at the grove, Larchmont, scp and even in Paris and have had great experiences. But for some reason on multiple occasions have been met with rude and disrespectful employees at this location. The culture here is rotten like the people. Last time an older bald man yelled at my wife for no reason.
Just go to another location and don’t deal with this trash location if you want to be treated with respect.
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September 2024 by Sean Patrick
I had a wonderful experience at the North Beverly Diptyque location, thanks to Jonathan. Not only did he provide excellent service, but he also had the nicest penmanship I have ever seen—it truly added a touch of class to the entire visit. Jonathan’s attention to detail and professionalism are unmatched, and he carries himself with such grace and courtesy. He’s a true class act, and I’ll certainly be back because of his outstanding service and dedication to making every moment feel special.
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September 2024 by Francesca Longo
I just made a purchase before returning to Italy and I found a wonderful shop, the guy who followed me was very kind and very professional. Greater kindness than in Europe
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August 2024 by Jackie French
I kind of feel like I'm being punked. I heard of this brand so many times I had to come in and check out their candles. They are SO expensive, and I didn't find a single one I liked. Maybe it's just me, but I'm not a fan.
The people working here were great though, and the shop is beautiful.
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June 2024 by Rhea Rao
Such a nice store and such lovely staff (especially the gentleman with spectacles, didn’t catch his name)!
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June 2024 by Anya N
Wonderful staff. Everyone really wanted to help and answer my questions. Would give 10 stars if I could. ❤️
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February 2024 by Monica F.
I got great help with fragrance and ended up buying more than I planned but I'm happy with to my purchase, I had to get a purchase anyway to get the birthday candle, but I'm terribly disappointed with the candle I got. I got the baies one and there's literally no throw. I have many smaller candles that have much more throw of their scent. I can only guess they give the oldest ones as birthday candles?
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January 2024 by Karen K.
I walked into this shop a few years ago with the intention of buying a gift for a friend ( which I did ). What I did not expect was that my first experience would become one of so many, sometimes to say hello to the wonderful staff and give my senses a thrill. You can't help noticing the artistry of the displays and be transported, if just for a little while, by the glorious scents. The experience of shopping or browsing in this delightful shop is not just about it's goods but the kindness of it's manager, Maria and the people who work there ( Tim and Gabe to toss out a few names ) who are happy to help you, should you have questions. Let's face it, French candles, perfumes, objets d'art are luxuries and if I want to purchase these items, I want to smell them and touch them and sometimes have a lovely conversation while doing so. The shop offers beautiful gift wrapping and other services and if you find yourself with too much to carry, someone is sure to help you to the 2 hour free parking across the street with your shopping bags. Diptyque on Beverly Drive is my favorite guilty pleasure.. which reminds me.. I need to visit soon!
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January 2024 by Kid MuZic
Their prices are well worth it. I love that they have candles and body moisturizing products. They care about your health and not just how good you can smell!
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October 2023 by Raumak R.
Horrible customer service. I received a gift and came to exchange it. The manager, Gabriel, wouldn't allow it as the box was opened. The item was not used, the items were in tac, but he said since I opened the gift box to see what was inside I wouldn't be able to even exchange the item. Absolutely ridiculous. So just take your item in the box if you want to know what's inside and ask them to show you in the store. Crazy policy. This is why small businesses go out of business, you are not allowed to open a gift to see the item inside the box lol. I'll stick to Nordstrom for my gifts from now on.
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September 2023 by Andrew W.
I've been to Diptyque in Beverly Hills so much some sales associates know me by name, so I'm surprised I haven't written a review. Of course, if I've been there that much, I clearly must like the place. I've spent far, far too much money on expensive French candles -- I'm rather ashamed at how much money I've literally burned at Diptyque. But they're really nice candles... usually. Sometimes they've disappointed me by not having good throw (that is, the smell doesn't really carry), and one or two have tunneled (i.e., didn't burn across the surface but just down in a small area, leaving a ring of unmelted wax at the edges). But Diptyque candles are generally top-notch, with beautiful fragrances. Narguilé (Water Pipe or Hookah -- it smells like honeyed tobacco) is probably my favorite of the regular line, along with Bois Ciré (Waxed Wood), which smells like the Haunted Mansion at Disneyland. My all-time favorite is the Berlin candle, which smells like a profusion of linden blossoms. (It's only sold outside its namesake city for one week in April.) I tend to gravitate towards the scents only sold in the boutiques, so I need to go there to get what I want anyway. I also love their fragrances, wearing Eau de Lierre and L'Autre frequently and Eau Lente only on the coldest, wettest L.A. days. The sales associates are always friendly, and I love the warm, eclectic feel of the boutique. Their only real competition? The Diptyque boutique on Larchmont, of course.
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July 2023 by Damond J
The scents were amazing so many different styles! They have a scent for everyone! It was a very beautiful decor and the vibe was beautiful!
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June 2023 by J J
The scents were amazing so many different styles! They have a scent for everyone! It was a very beautiful decor and the vibe was beautiful!
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June 2023 by Chloe Jasper
Carlos was such a gem, super knowledgeable and friendly, helped me find the perfect perfume.
